Historically was very good but very recently my membership was terminated following a warning email. Regarding alleged pin number abuse, tried to reach out to resolve the matter by telephone but no lo... See more
Company replied
Location
Switch locationUnit 4C Sovereign Harbour Retail Park, BN23 6JH East Sussex, GB
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See what reviewers are saying
Decent gym but got my membership cancelled as my mate broke a piece of equipment which was already going to break and had to let him use my code as the gym had cancelled his code and they still try ta... See more
Company replied
We love The Gym! Mike is especially good at leading classes; his wealth of knowledge is very impressive and insightful. Any issues or concerns, the Gym team have been very supportive and friendly. All... See more
Company replied
Great staff, all are welcoming, if you look lost someone will ask you if help is needed. Great classes, Jose is especially good, always positive and upbeat. Management is excellent Leigh and Mike are... See more
Company replied
Company details
Written by the company
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Contact info
Unit 4C Sovereign Harbour Retail Park, BN23 6JH, East Sussex, United Kingdom
3.7
Average
76 reviews
Hasn’t replied to negative reviews
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Went to the gym Friday was shown around…
Went to the gym Friday was shown around by the lovely Nico, explained how to use the machines and given some tips. Lovely friendly gym especially for people who ain’t used to the gym scene ❤️❤️
June 27, 2025
Unprompted review
5 stars
Lovely, Helpful staff, good equipments and reasonable price. What else do you want? 5 ✨
April 21, 2025
Unprompted review
Heavily oversubscribed
Heavily over-subscribed. This gym used to be great to work out at but they have taken so many members now that it's nearly impossible to get on any of the free weight barbell benches and makes for a v frustrating workout.
March 1, 2025
Unprompted review
The app does not work…
The app does not work making accessing the gym very difficult.
To be fair - once in the gym the equipment is really good.
They just need to sort out the app and customer service
January 11, 2025
Unprompted review
Just joined the gym
Just joined the gym, entry card reader wasn't working properly as on several occasionsi put pin in, then sent a sturn rebuke if this carries on they'll terminate my membership, well I terminated it myself and my daughter has as well, don't like being rebuked like a school kid. By the way it was Eastbourne gym staff were great.
August 9, 2024
Unprompted review
Reply from The Gym Group - Eastbourne
Hi there, thank you for your feedback. So we can better understand your concerns, would you be able to send in an email to reviews@thegymgroup.com so that we can have this looked in to.
Clean & Sufficient
My gym is spotlessly clean at all times. The equipment is more than sufficient. The treadmills etc don’t have the fancy high-tech screens but for £19.99 a month, I wouldn’t expect it. I don’t need a pool and the classes are fab so happy days!
April 24, 2024
Unprompted review
Best Gym I have ever joined
Best Gym I have ever joined. I have a Great PT called Clarie I have now been training with her for just over 1 Month now. If you’re Looking for a Personal Trainer Clarie is your Person. The gym it self it is kept Cleaned and a Great atmosphere. And a Gym that is open 24/7. So you can turn up when ever you like.
September 4, 2023
Unprompted review
Best Gym
The staff are always so friendly and approachable. Nicest community of people too, i always feel able to ask for help and I'm never made to feel self conscious. Good range of gym equipment, the only thing id say is to please please please move the stair master out of the sun, feel like I'll pass out soon with summer coming!!
May 9, 2023
The staff are very friendly and helpful…
The staff are very friendly and helpful and the equipment is really good.
May 1, 2023
Great gym and good choice of classes
The PT’s are all friendly and welcoming at this gym. Gym is always kept clean and tidy. Particularly enjoy Michelle’s pump & abs classes - always feel I’ve had a good workout after!
April 29, 2023
Unprompted review
The Gym - Eastbourne
Friendly Gym great choice if equipment- App is handy to pick the best time to go and check your progress.
April 10, 2023
Reply from The Gym Group - Eastbourne
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Everything is always clean just limited…
Everything is always clean just limited equipment
March 30, 2023
Reply from The Gym Group - Eastbourne
Maya - thank you for taking the time to leave us a review. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Eastbourne is made aware of your thoughts.
We love The Gym
We love The Gym! Mike is especially good at leading classes; his wealth of knowledge is very impressive and insightful. Any issues or concerns, the Gym team have been very supportive and friendly. All equipment is clean and working, with lots of different machines and sections.
March 21, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback, Rach. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Great gym
Good variety of exercises and classes. Trainers are great and supportive. Always a good atmosphere.
March 21, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback, Francesca. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Eastbourne is made aware of your thoughts.
Body conditioning with Lee was tough…
Body conditioning with Lee was tough going but in a much needed way. Felt great for it after. Thank you
March 21, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Hi there, thank you for your feedback.
Great Class With A Great Instructor
This session is a great end to the week. A combination of pilates and yoga that changes every other week. Gentle exercise with a great instructor, it doesn't get better than this.
March 17, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thank you for taking the time to share your positive experience at The Gym Group. We are thrilled to hear that you enjoyed your time with us and that we met your expectations.
At The Gym Group, we strive to provide our members with the best possible experience by offering top-notch equipment, expert trainers, and a supportive community. We are delighted to know that our efforts have not gone unnoticed and that you found our facilities and services to be up to par.
We look forward to seeing you soon and helping you achieve your fitness goals.
Claire is so friendly and welcoming
Claire is so friendly and welcoming. The re-balance class is the best way to start a Friday.
March 17, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback, Melissa. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
There is always equipment available
There is always equipment available, even in busy times. The space is clean and tidy and staff friendly and helpful.
March 15, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback, Naomi griffiths. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Great place to workout
Super clean gym, lovely staff that are always working and on hand to help you. Great classes too!
March 16, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Great equipment and facilities plus all…
Great equipment and facilities plus all the staff were very welcoming and extremely helpful.
March 16, 2023
Unprompted review
Reply from The Gym Group - Eastbourne
Thanks so much for your feedback, Scarlet Hurford. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. We'll ensure that the team at The Gym Group Eastbourne is made aware of your thoughts.
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