The Gym Group - Hove Reviews 45

TrustScore 4 out of 5

4.0

84 - 88 Blatchington Road, BN3 3YF East Sussex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Massive thank you to the whole team letting me into the gym while my code was sorted. Especially the GM Holly who resolved an issue in a day that had taken me near enough a week to resolve internally.... See more

Rated 4 out of 5 stars

The Gym in Hove. The trainers are always friendly & approachable. The group exercise classes are now more varied with different time mix for those who work differing shift work. I have always found o... See more

Rated 2 out of 5 stars

Like a youth club. Full of kids behaving like it was a sixth form common room; and I’ve witnessed drug dealing in the showers twice (reported it both times - no response).

Company replied

Rated 4 out of 5 stars

Gym has no network inside ,and the member wifi works sometime only its been 6 months still same problem

Company replied


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • 84 - 88 Blatchington Road, BN3 3YF, East Sussex, United Kingdom

4.0

Great

TrustScore 4 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Massive thank you to the whole team…

Massive thank you to the whole team letting me into the gym while my code was sorted. Especially the GM Holly who resolved an issue in a day that had taken me near enough a week to resolve internally. Such a relief, thanks again for the clear communication and the quick turn around!

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

The Gym in Hove

The Gym in Hove. The trainers are always friendly & approachable. The group exercise classes are now more varied with different time mix for those who work differing shift work. I have always found other users to be friendly & helpful. The cost for membership reasonable. I try to attend 3 classes per week. i like the Gym App you can always see how busy it is. Its easy to book classes in advance. All areas are kept clean & tidy. overall im veery pleased with The Gym Hove. If i had to find anything negative to say would only be that the exercise area upstairs is a little too dark (paint colour)

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

The transformation is incredible

The transformation is incredible — everything looks fresh, modern, and thoughtfully designed. From the sleek new equipment to the improved lighting and layout, it’s clear that a lot of care went into making the space more functional and motivating.
The atmosphere feels more energetic and welcoming, and it’s made a huge difference in my workouts. Whether you're into cardio, weights, or classes, the new setup caters to everyone.
A big thank you to the management of the gym in Hove, well done keep the good work

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

Try PHX gym Southwick

They have lost lots of members to the fantastic new gym in Southwick only couple miles away. Rightly so too as its amazing. Super good gym whereas gym group is terrible. The vibe in there no good and thats enhanced by the nasty staff. Zero friendliness.

I strongly recommend you try PHX Southwick.

May 10, 2025
Unprompted review
Rated 1 out of 5 stars

Trying to use guest passes is a…

Trying to use guest passes is a nightmare ever they let u in and wont work let u back out or just shows a error and the person who u send it to keeps getting errors , theres no one to speak to directly and this has happened 3 times this month, would not recomend getting ulatmate package as u end up paying for something u cant access

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

Lack of Parking

Despite what their website says, there is NO free parking available.

August 14, 2023
Unprompted review
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Thanks so much for your feedback, Karen Dobson.

We will raise this with our team ASAP.

If you have any further concerns you can send an email to reviews@thegymgroup.com.

Rated 4 out of 5 stars

Not a bad review

Gym has no network inside ,and the member wifi works sometime only its been 6 months still same problem

June 1, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi There!

Thank your feedback!

We apologise for any inconvenience caused due to the Wi-Fi not working properly as The Gym.

Rest assured that we will look in to having these issued resolved with the service provider as soon as we possibly can.

Your feedback helps us to improve the service and facilities that we offer our members and we take your comments on board.

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff - nothing is too much trouble. Lots of equipment, free classes and very reasonable monthly fees! Great gym.

May 30, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Rated 2 out of 5 stars

Like a youth club with open drug dealing

Like a youth club. Full of kids behaving like it was a sixth form common room; and I’ve witnessed drug dealing in the showers twice (reported it both times - no response).

April 22, 2023
Unprompted review
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi Anon, thank you for your review. We're extremely sorry to hear your experiences at The Gym Group Hove has been unpleasant due to other members. So we can further investigate your concerns, please contact us at reviews@thegymgroup.com.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great classes and cheap. I love it!

March 1, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Ace gym- lots of space and not too many…

Ace gym- lots of space and not too many sad men slamming down weights. A few, but not too many. Would really recommend.

February 27, 2023
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Reply from The Gym Group - Hove

Hi there, thank you for your feedback. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 4 out of 5 stars

The equipments are great

The equipments are great. The staff are great too. The only thing I miss is to have someone to give us tip on how to use The equipment correctly.

February 26, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.

Rated 5 out of 5 stars

Friendly staff all ready to help

Friendly staff all ready to help
And always pleasant..

January 31, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 5 out of 5 stars

Great value gym

Clean, bright, airy, well equipped, attitude-free place to work out

January 30, 2023
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 1 out of 5 stars

Misleading information given

I ensured that I was shown round the local gym prior to joining as I had a few specific requirements - especially in relation to the treadmill programmes. I was told that they definitely had an automatic speed shift function and signed up on that basis. On my first visit I was unable to find this function on any of the machines. After some time searching for an actual employee, I found one in an an office and asked him to show me this function. He took me to a machine and said that, yes, the machines certainly did have a speed shift function, you just pressed the up and down arrows! I told him I obviously knew how to change the speed up and down manually but that I did interval training and wanted to use the automatic speed shift programme. He then told me their machines did not, in fact, have this function telling me “Our equipment is very basic to keep the gym costs down”. Fine. - but don’t claim your equipment has functionality it doesn’t have when people ask about it prior to joining. I had already paid a month’s membership fee by that stage which is totally wasted as I shan't return. Have asked for a refund but not holding my breath. All I’ve had is an automatic reply not addressing my complaint. The staff - if there even are any - are spectacularly ignorant about the equipment. I think it’s generally a terrible gym and a particularly poor choice for inexperienced users as there is no help or guidance available.

January 4, 2023
Unprompted review
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Rated 5 out of 5 stars

Cold

Good gym with various exercise machines.

December 12, 2022
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Hove is made aware of your thoughts.

Rated 5 out of 5 stars

Nice Gym

Nice Gym, l need boxing bag

December 2, 2022
Unprompted review
The Gym Group - Hove logo

Reply from The Gym Group - Hove

Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

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