The Gym Group - Paignton Reviews 14

TrustScore 4 out of 5

4.2

Long Road, Unit 2 Devonshire Retail Park, TQ4 7AZ Paignton, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We would just like to say how professional Finley (Fin) was at our paignton gym today only two people turned up for his class today because of the warmer weather, but Fin treated the class as if i... See more

Rated 1 out of 5 stars

Yet another Cleaning station removed!! Has Covid and all other contagions now been eradicated? of course not!! so why have you removed yet another cleaning station from Paignton Gym?. I apprecia... See more

Company replied

Rated 5 out of 5 stars

Love all the classes, great Staff. Ayrton, Reece, Fin,Lisa and Courtney. Classes are always a challenge but enjoyable with great atmosphere. Highly recommend joining for all levels of fitness.

Rated 2 out of 5 stars

The price for this gym is good BUT....... Unfortunately the changing rooms are always dirty whenever you visit. The equipment is dirty and this is due to cutting back on the cleaning sta... See more

Company replied


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Long Road, Unit 2 Devonshire Retail Park, TQ4 7AZ, Paignton, United Kingdom

4.2

Great

TrustScore 4 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

…excellent trainer

We would just like to say how professional Finley (Fin) was at our paignton gym today only two people turned up for his class today because of the warmer weather, but Fin treated the class as if it was his normal with more people he kept very professional encouraging the class he did not skip anything he talk them through their routine very impressed with him.keeo up the good work Sheila and Tony Lord

May 28, 2026
Unprompted review
Rated 4 out of 5 stars

I am a regular user of the gym and…

I am a regular user of the gym and really enjoy my sessions however as I do need to use it during peak times, getting on certain machines can cause a problem espeically in January where everyone joins the gym. I have put in previous online survey's to look into add additional machines such as leg extension as this is always a popular machine but my gym in Paignton only has one.
Other than that, the staff are super friendly and always willing to help with any problems and the facilities are generally very clean.

January 30, 2025
Unprompted review
Rated 5 out of 5 stars

Classes are great fun

Love all the classes, great Staff. Ayrton, Reece, Fin,Lisa and Courtney. Classes are always a challenge but enjoyable with great atmosphere. Highly recommend joining for all levels of fitness.

November 10, 2024
Unprompted review
Rated 2 out of 5 stars

The price for this gym is good…

The price for this gym is good BUT.......

Unfortunately the changing rooms are always dirty whenever you visit.
The equipment is dirty and this is due to cutting back on the cleaning stations . After speak to fellow gym goers COVID is rife in this gym!

The staff seem to have their favourites and ignore a lot of the regulars and often caught taking the p*** out of people who have incorrect form rather then going over and giving tips and advice.

There are not enough Bench's and the whole layout of the gym is just stupid.
If any equipment breaks down it takes a minimum than of 4 weeks to get fixed.

The app is never correct with regards to how busy is it. This day and age with how technology has come on and the amount of money this company makes, more should be invested to give true levels.

The amount of college kids who hog the equipment is a joke! Also who don't pay and jump in with Thier mates and yet again staff never do anything , they would rather lock themselves in the office and hide away.

November 14, 2023
Unprompted review
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Thanks so much for your feedback, Joe smith. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Paignton is made aware of your thoughts.

Rated 1 out of 5 stars

Yet another Cleaning station removed!!

Yet another Cleaning station removed!!

Has Covid and all other contagions now been eradicated? of course not!! so why have you removed yet another cleaning station from Paignton Gym?. I appreciate savings have to be me made but you are now exposing more people to germs as fewer people are cleaning equipment down after use due to lack of cleaning products!! The nearest cleaning station on the ground floor is now at the far end of the Gym and many people will not realise this. I'm now guessing that the equipment will be cleaned down more frequently by staff ? or perhaps not!! This is not a very clever move on your part, I like to know the equipment I am using is cleaned by not only Gym users but staff to, if there are limited cleaning stations available then cleanliness is going to slip!!

Mr Foster

May 23, 2023
Unprompted review
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Hi, hope you are well.

Robust cleaning and sanitising regimes are still in place and we continue to pump in 100% fresh air ventilation, day and night, we clean on a daily basis, including cleaning of all equipment and gym facilities with anti-viral products.

We are now going to start reducing the number of cleaning stations through the gym whilst still providing cleaning materials for those members who desire them to clean down kit.

Having cleaning stations has resulted in a significant increase in the amount of paper waster and we are focussed on minimising our waste as part of our commitment to Net-Zero.

We are proud to be the very first Carbon Neutral Gym Chain in the UK. This is just a part of our efforts, for example we are also taking steps to reduce the amount of single use plastics in our vending machines.

Rated 5 out of 5 stars

Excellent gym for the cost

Been a member since September. This gym has a friendly feel to it and all the PT's are really helpful. I've been to lots of the classes run by Ayrton Lewis & Erin and they all really make you work.
The gym is clean and spacious & I would highly recommend for the price.

April 25, 2023
Unprompted review
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Hi there, thank you for your feedback. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver a better service.

Rated 5 out of 5 stars

Very clean and friendly gym

My family go to this gym regular, staff are very friendly and helpful
The gym is clean, and people using it clean before and after, it’s never over crowded
I love it

March 3, 2022
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 2 out of 5 stars

Meh it’s alright for a basic gym…

Meh it’s alright for a basic gym session the equipment feels so cheep and doesn’t have the atmosphere of a gym the weights feel so cheep but does the job at the end of the day just wish the gym equipment was better

February 11, 2022
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!

Rated 4 out of 5 stars

Paignton gym needs a clock

Hi, would have been 5* but for the lack of a clock in the gym. Asked the gym manager at Paignton when I joined a few months ago, he said normally do have clocks in ‘theGym’s and he’d sort it ...... still waiting. 🤔

January 6, 2022
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Hi there, thank you for your feedback. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Paignton is made aware of your thoughts.

Rated 3 out of 5 stars

All gyms are different

I started at the gym group in Paignton at first I was ok that the free weights go up to 40kg as I was told that all of the gyms do this then I saw a post up country of a friend training in the same gym but the free weights was up to 50kg so not happy at all they should all be the same

November 20, 2021
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Thanks so much for your feedback, Ashleu. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Paignton is made aware of your thoughts.

Rated 5 out of 5 stars

The staff at the Paignton branch are…

The staff at the Paignton branch are all really lovely and helpful.
The gym has a really nice atmosphere.
Lovely and spacious

November 20, 2021
Unprompted review
The Gym Group - Paignton logo

Reply from The Gym Group - Paignton

Carolyn - Thank you so much for your amazing feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look