For the increase in price at the gym group for 8 more sets of dumbbells which will most likely not be used, instead of increasing the amount of machine available, for example there is only one smith m... See more
Company replied
Location
Switch locationRotherham Rd, S62 6JL South Yorkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Since last week about 6 treadmills was down 2 stair master and two rowing machines. You can imagine how frustrating it is during busier times.
Company replied
Amazing gym and facilities. Staff are really helpful especially Renna who I dealt with. She answered all of my questions and couldn’t have been anymore polite. She made feel very comfortable!
Large gym, but some of the equipment isn’t the most modern. Plenty of choice and space to workout but staff need to monitor cleaning more and speak to people who do not wipe their equipment after use.... See more
Company replied
Company details
Written by the company
We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.
Contact info
Rotherham Rd, S62 6JL, South Yorkshire, United Kingdom
3.7
Average
31 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When u join they lie to u get in 20…
When u join they lie to u get in 20 mints but not works and help line lady is so rude tried to get in28 April 2026 about 12:45 am
April 28, 2026
Unprompted review
Amazing gym and facilities
Amazing gym and facilities. Staff are really helpful especially Renna who I dealt with. She answered all of my questions and couldn’t have been anymore polite. She made feel very comfortable!
April 22, 2026
Unprompted review
Hello fantastic gym my pt training is…
Hello fantastic gym my pt training is brilliant last year I started my weight journey I lost 4 stone losing 1 stone each month. I feel saw much better now I am at my goal and my doing good every week . I must say all the staff a lovely to I feel comfortable at the gym group 10 out of 10 Maxine Kelly
June 30, 2024
Unprompted review
Fantastic staff and fantastic classes
Fantastic staff and fantastic classes. The staff are more than helpful. I’ve been coming to this gym for over a month. I have PT session’s which are fantastic. I go to at least 2 morning classes a week and the class instructors are all fantastic as well
April 21, 2025
Unprompted review
I am not a gym person but was made to…
I am not a gym person but was made to feel welcome as soon as I walked through the door. All the staff are really friendly, I have PT sessions with Liz who has been great.
April 21, 2025
Unprompted review
Good gym plenty of equipment I had a PT…
Good gym plenty of equipment I had a PT with Jessica Pearson if you want a Pt Jessica's is your girl she a great trainer she great at getting the best out of you.
March 10, 2025
Unprompted review
Good gym
Good gym, been having pt sessions with Tom he’s a great guy if anyone is thinking about having pt sessions he’s the guy to go to
April 18, 2025
Unprompted review
I really like it 🔥
February 6, 2025
Unprompted review
Incorrect equipment bought to improve the gym
For the increase in price at the gym group for 8 more sets of dumbbells which will most likely not be used, instead of increasing the amount of machine available, for example there is only one smith machine, one proper squat rack and one lateral raise machine.
March 19, 2024
Unprompted review
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. We want to create an environment where everyone feels comfortable when they work out, and your feedback helps us understand where we're doing well, and not so well. We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Rotherham is made aware of your thoughts.
Good price/quality
Good price/quality, it's got everything I need. The staff is friendly and management seems to be on top of their stuff. The gym is well-ran and the classes are great.
April 20, 2023
Unprompted review
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
The staff are always friendly and nice…
The staff are always friendly and nice everything just great
February 14, 2023
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Understanding our members experiences are very important to us and our continued effort to deliver the best for our members. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
It is there….
January 30, 2023
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback.
Since last week about 6 treadmills was…
Since last week about 6 treadmills was down 2 stair master and two rowing machines. You can imagine how frustrating it is during busier times.
January 16, 2023
Reply from The Gym Group - Rotherham
Thanks so much for your feedback.
We've had issues with equipment repairs due to significant delays with our third party supplier We apologize for any inconvenience caused, we are aiming to fix these issues asap.
We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group Rotherham is made aware of your thoughts.
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback.
Happy with the gym but bikes have been…
Happy with the gym but bikes have been broken for 3 months
May 7, 2022
Reply from The Gym Group - Rotherham
Thanks so much for your feedback, Rashid Aziz.
We aim to offer excellent facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.
Our team works with our providers to ensure all the equipment is safe to use and in the best conditions. We recognise that sometimes it can take a little longer due to various factors, but rest assured that we are working hard to have all the equipment fully working as soon as possible.
Our team is always on hand to assist with any queries, and you can also contact us for more information at reviews@thegymgroup.com.
Thanks again for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
great gym
This is a great gym as I us it early morning. It's clean well equipped. I'd give it 5 stars if there was a few punch bags and mor circuit training equipment.
February 22, 2022
Reply from The Gym Group - Rotherham
Thanks so much for your feedback, Big.
We will use your review to help us deliver better and better experiences each and every visit!
Welcoming and friendly atmosphere
Polite, friendly and approachable attitude from the team as a whole. The gym it's self is very clean. vending machines could do with being restocked quicker. But other than that your awesome
January 3, 2022
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. Member experience is at the heart of everything we do, and we strive to ensure that everyone feels comfortable, happy and safe when using our facilities. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
Great place to train
I've been a member for several months now and although it is classed as a commercial gym it has a friendly and warm welcome.
The classes are great for all levels and instructors are all available to help and answer questions which you may have.
I would definitely recommend joining Rotherham or rejoining if you've had time away from the gym.
Looking forward to the new classes starting.
December 30, 2021
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this. Thank you for your feedback. We will use your review to help us deliver better and better experiences each and every visit!
I love this gym!
I love this gym!, friendly and helpful staff ive been going for years now and I wouldn't change gyms
September 15, 2021
Reply from The Gym Group - Rotherham
Hi there, thank you for your feedback. alisia Casswell, understanding our members experiences are very important to us and our continued effort to deliver the best for our members. We thank you for the time you have taken in reviewing us, and value your feedback in helping us to deliver excellent .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.