The Gym Group - South Shields Reviews 155

TrustScore 4 out of 5

4.1

Crossgate, NE33 5QX Tyne and Wear, GB


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Rated 1 out of 5 stars

Awful service. South Shields gym closed without prior notification. Email received late on stating Sunderland hub was accessible instead, which is fair enough. Drove 9 miles to Sunderland the next day... See more

Company replied

Rated 1 out of 5 stars

Gym group South Shields Tyne and Wear is one of the worst gyms I have ever been to the staff are rude and just out right disgusting and disrespectful they have targeted me every time , I have felt b... See more

Rated 5 out of 5 stars

Excellent gym and great staff who are always happy to help. The only slight issue is the new treadmills don't allow users to set distance targets and only go up to 99 minutes, which isn't ideal when... See more

Rated 5 out of 5 stars

Been a member for nearly a year now. After a long illness and difficult time. I was welcomed very warmly by all the staff and made to feel very comfortable. The place is virtually as spotless as it... See more

Company replied


Company details

  1. Gym
  2. Fitness Center
  3. Fitness class

Written by the company

We're not like other gyms... We won’t tie you into a contract or charge you a fortune every month. That’s because we believe that fitness should be accessible to everybody, regardless of shape, size, fitness level, background or attitude. We’re for everyone who’s had enough of the unbelievably-expensive-monthly-contract gym, or the make-me-feel-judged-the-moment-I-walk-through-the-door gym. Affordable, high-spec, nationwide gyms, that make absolutely everybody feel welcome. Whatever your starting point, and wherever you want to go, we can help.


Contact info

  • Crossgate, NE33 5QX, Tyne and Wear, United Kingdom

4.1

Great

TrustScore 4 out of 5

155 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The gym group is a nice clean facility…

The gym group is a nice clean facility it's open 24 hours
The staff are all lovely especially the manager Simone she does amazing classes and makes you feel so comfortable..she also listens to you when you have something bothering you ..all the people in the gym are nice n polite no one stares or says anything negative..you can meet new people it's also nice to talk to a mix of people of all ages and sizes ..we all one family inside the gym which is very nice...
The bathroom facilities are also well clean and nice with showers inside...you also can buy drinks and protein snacks there as well as locked and towel for your work put ...which isn't expensive at all...

You can also choose which membership you want with no expensive you can also have one on one session where they show you how to use the equipment and if you have any questions..

You can also choose between your very own PT so you can get the best experience and see the best results they also do different classes for you to pick and choose there also do amazing events where you can dress up and have a good laugh and a good time

Would highly recommend the gym absolutely amazing helps everyone no matter the issues..💕

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Clean gym open 24 hours staff friendly…

Clean gym open 24 hours staff friendly and very helpful. Found the gym safe as well during all hours. Helped me with my health and my daughter's health and mental health. Love taking part in the classes. Everyone friendly and great atmosphere.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

Gym group South Shields Tyne and Wear…

Gym group South Shields Tyne and Wear is one of the worst gyms I have ever been to the staff are rude and just out right disgusting and disrespectful they have targeted me every time , I have felt bullied by members of staff and

I have been approached by the manageress simone a couple of times whilst I have been in a middle of workout being accused of taken clients off members of staff ..cos I am a qualified PT I was accused of working in there taken clients when that isn’t the case at all so yea …. Disgusting place

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience at spinning

I had a great experience at spinning. The instructor was Beth Leigh-Nicholson, what a brilliant motivator and pushed me and the other class members fantastically. I'm already booked onto her next class. C'mon....!

Many Thanks Beth

Ian Maughan

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

No punch bag why have one and then take…

No punch bag why have one and then take it away.
Should it not be equipped with the same equipment as the rest of your branches have .

June 10, 2024
Unprompted review
The Gym Group - South Shields logo

Reply from The Gym Group - South Shields

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group South Shields is made aware of your thoughts.

Rated 1 out of 5 stars

Thought it was a mobile phone shop at…

Thought it was a mobile phone shop at 1st .they should say something about people just sitting using free Internet .on there phone.

February 22, 2024
Unprompted review
The Gym Group - South Shields logo

Reply from The Gym Group - South Shields

We thank you for the time you have taken in reviewing us, and value your feedback. We'll ensure that the team at The Gym Group South Shields is made aware of your thoughts.

Rated 5 out of 5 stars

I done the hyrox for the first time…

I done the hyrox for the first time Tuesday I enjoyed it but it was only half an hour, could of been 45mins long that would of been better, I also done Taryn booty class wednesday, always a great had class, Taryn put's some great classes on.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Gym…

I've been a member of the gym in South Shields since it opened and have always found it well-equipped, sociable and the staff approachable. It has everything that I need. Standards have been maintained to a high standard over a number of years. The membership cost is very competitive.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Gymgroup is mint walked in this morning…

Gymgroup is mint walked in this morning Beth always making the gym nice and tidy and clean and very friendly

December 8, 2023
Unprompted review
The Gym Group - South Shields logo

Reply from The Gym Group - South Shields

Thanks so much for your feedback, Davey Jones. We aim to offer excellent classes and facilities, first class kit and a brilliant member experience, and your feedback helps us achieve this.

Rated 1 out of 5 stars

Biggest bunch of clowns around

Biggest bunch of clowns around after hounding me to rejoin i rejoin after paying my money they sent me my code so I could enter after trying a few times to get in the gym to know avail I seen a member of staff who informed me the code they sent me was an old one so she gave me the correct one as I thought, only to try the new code a few days later only to find this one did not work so after 3 or 4 email to complain to which I've had no reply off them ive give up and cancelled my direct debit and also asked for my 1st months fee back still no reply just a joke of a company avoid at all costs absolute clowns 🙃 just sent an email to the address that gave me and lowp and behold sent back by postmaster told you absolute clown and waste of time 🙄

November 3, 2023
Unprompted review
The Gym Group - South Shields logo

Reply from The Gym Group - South Shields

Hi, hope you are well.

Sorry to hear this.

Please send us an email in to reviews@thegymgroup.com so we can assist.

Thanks

Rated 5 out of 5 stars

Great gym friendly atmosphere.

Friendly gym, value for money, relaxed atmosphere, great classes, great instructors especially Keegan and James. They are fun but still challenging & you know you have worked hard. James flexi stretch is great after doing a hard class, really stretches your whole body. I always feel great after a flexi class.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant gym

Brilliant gym!
I started doing personal training with Beth a few months ago and I can’t recommend her enough. She is the most friendly, happy person to be around. Her training and knowledge is exceptional. She is amazing!!

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

The gym group and James PT

The gym group is a brilliant gym, it's accessible 24/7 which makes it great for shift workers. It's clean, has lots of equipment and has an uplifting atmosphere.
I've trained for several years, however recently lost my confidence in the use of weights and equipment. I booked into one of the weights classes with James Hewhitt, I explained what my short term goals were and also discussed long term chronic injuries.
For the last 12 months I have slowly but confidently improved with James expertise. He is creative, energetic and forward thinking with his strength and conditioning work. He has created bespoke training programmes which have developed my training regime... Which in turn has allowed me to return to fitness almost injury free. The encouragement and support with nutrition and also the holistic approach to health has been of great benefit. I would highly recommend the gym and James for tailored support

October 4, 2023
Unprompted review

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