The Headboard Workshop Reviews 170

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From ordering to delivery I was kept up to date on the progress of my order. I was particularly happy to receive a phone call to ask whether I wanted matching piping on the ottoman as well as the head... See more

Rated 5 out of 5 stars

I ordered a headboard to be made from some very delicate fabric. When it arrived, on time, the headboard was fabulous. It was made with such craftsmanship and care. It has transformed my guest room an... See more

Rated 5 out of 5 stars

We bought our bed, mattress, headboard & valence from THW and could not be happier. The whole service was so efficient, the team were really patient and helpful and the quality and workmanship have le... See more

Company replied

Rated 5 out of 5 stars

So refreshing to deal with an independent company that puts customer service and product quality at the heart of their service. The website is extremely easy to use; fabric sample orders were delivere... See more

Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Furniture Manufacturer
  4. Mattress Store
  5. Upholstery Shop

Written by the company

Whether you’re looking for a beautiful headboard, ottoman, bed or sofa bed, we’ve got it covered. You are in the best possible hands. Our exceptional team will craft your item from scratch here in Wales. All you have to do is click, pick and relax whilst we make your dream interior into a reality. We made our first headboard in our London garage, all the way back in 1982. Our core principles from that first headboard still stand today – exceptional craftsmanship, beautifully created, made to order and delivered on time. Word spread fast from that first order and we are still creating stylish headboards, beds and more over 30 years later. We soon outgrew the garage and are now based in our factory in Wales. It is here that we design, develop and build. We only sell direct, so you are getting the best possible price. Ours is a family business, founded by us. Fabric trends may come and go over time, but our service remains constant.


Contact info

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great footstool

Great footstool - was a delay due to the fabric I wanted not be available - but was kept well informed and offered other options (but I chose to keep my fabric). Good delivery.

December 15, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Thanks so much for your feedback, and thank you for your patience during these unusual times!
Kind regards,
From us all at The Footstool Workshop

Rated 4 out of 5 stars

Stunning but wish I had it sooner...

I would have given this a 5 star rating, however because of the delivery time I am giving it a 4...
The headboard is absolutely gorgeous and I am totally in love with it. The quality and look is amazing. I was contacted about the delay in delivery which was good however i was not given a specific date or offered anything as way of compensation. I am however absolutely delighted with my headboard now that I have it and it’s made such a difference to my room.

December 14, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Dear Mrs M,
Thank you for kind comments, we're all thrilled to hear that you're delighted with your headboard!
I am however very sorry that your order was delayed due to the pandemic, we have experienced some minor issues with component parts being out of stock - but thank you for your understanding and patience.
A very Merry Christmas to you, stay safe!
From us all at The Headboard Workshop

Rated 5 out of 5 stars

Love our new footstool

Love our new footstool, and arrived within the timescale expected. Good customer service.

December 7, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Thanks so much for your feedback!
Kind regards,
From us all at The Footstool Workshop

Rated 5 out of 5 stars

Excellent custom footstool manufacturer

Purchased a custom footstool covered with material supplied by myself. I was very happy with the quality and design of the footstool, and impressed by the speed of the service. All staff were very helpful when contacted with queries. Will definitely consider using again next time I'm looking for custom furniture. Thank you!

December 3, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Sam,
Thank you so much for taking the time to leave us such a lovely review! Glad to hear you are thrilled with your bespoke footstool.
Kind regards,
From us all at The Footstool Workshop

Rated 5 out of 5 stars

Beautiful quality footstool

We are so so happy with our footstool. I’ve been looking for the right thing for years, it is beautifully made, exactly the right size, perfect quality, great materials and frankly much better value than other ones I nearly bought. The service was speedy, both getting samples and the actual footstool. Really recommend this company.

November 25, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Helene,
Thanks so much for your kind feedback, so glad that we were able to build you your perfect footstool!
Kind regards,
From us all at The Footstool Workshop

Rated 5 out of 5 stars

Very pleased with new footstool

Very pleased with new footstool. Delivered on time Service very good and efficient. Would recommend the Footstool Workshop!

November 25, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Thanks so much for your review!
Kind regards,
From us all at The Footstool Workshop

Rated 4 out of 5 stars

Excellent headboard. Recommend.

Good quality product, well packaged and promptly delivered. Absolutely zero indication of how to fit to the bed. Clearly the supports are meant to slot down over the bolts in some way but, at least on this bed, don't really work. It's sort of attached and propped and shoved against the wall and doing the job. Looks great, is very comfortable, substantial and high end finish. Have bought before and will again. N.B. We are generally practical people!

November 15, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Jane,

Thank you very much for your feedback, I'm glad you are thrilled with your headboard. However I am very sorry to hear you've experienced some difficulty with attaching the headboard to the bed - this is very unusual!

If you could kindly contact us via email or phone, we will be more than happy to talk you through the fitting of your headboard to the divan base - or we have some very easy to follow instructional videos which you can find here: https://www.theheadboardworkshop.co.uk/advice/instructional-fitting-videos/

I'm afraid we have several Jane's on our system, so I'm not sure who to contact personally!

I look forward to hearing from you.

Kind regards,
Mariann

Rated 5 out of 5 stars

Excellent quality…

Good web site excellent communication as to stage of order.
Beautifully made stool very pleased with it

November 3, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Dee,

Thank you for your feedback, so glad to hear you are thrilled with your stool!

Many thanks,
From all of us at The Headboard Workshop.

Rated 4 out of 5 stars

Quality product, positive experience

Received an absolutely beautiful headboard, exactly what I wanted! I was impressed to receive a swatch of material after placing my order, to double check it was as expected. Could've communicated a bit more through the process, but no big deal.
Delivery was smooth, was contacted in advance and it was easy to arrange. The driver did arrive quite early (6.40am!), but at least there was no waiting around.
Overall positive experience and quality product (you get what you pay for).

November 3, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Francesca,

Thank you very much for your feedback, glad to hear you are delighted with your headboard.

I will pass your comments on to production regarding communication through the manufacturing steps, to see if this is something we can improve.

Many thanks for your order,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Really positive experience

Really positive experience, from choosing to ordering, delivery and assembly. Absolutely thrilled with my new bed, made to my measurements so it first perfectly and looks fantastic.

October 22, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Thank you very much Fiona for your kind comments!

Many thanks,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Just took delivery of two velvet…

Just took delivery of two velvet upholstered 4ft double beds, linked and with a matching 8ft wall mounted headboard. It looks absolutely stunning. The service I received was excellent and the finished product is of a high quality. I would highly recommend this company.

October 13, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Victoria,

Your bed sounds absolutely magnificent! We're glad you're delighted with the finished product, and thank you very much for taking the time to leave us a review.

Many thanks,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

King size headboard

We have just received our king sized headboard, it’s grey with Swarovski buttoning, it looks absolutely fabulous. I would highly recommend this company to anyone thinking of buying a high quality headboard, it’s not cheap but you only get what you pay for and this is the Rolls Royce of headboard manufactures. Thanks to everyone at the Headboard workshop Company and in particular, Emma who was very helpful. Colin.

October 2, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Colin,

Thank you for your wonderful comments! So kind of you to take the time to leave us a review - glad to hear you're thrilled with your headboard.

Many thanks for your order,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

A really fantastic bed!

A really fantastic bed!

The quality of every part of the bed is exceptional, it's extremely comfortable and looks great!

The real surprise was the amazing customer service I received from my initial enquiry to the final delivery and assembly, a very rare thing nowadays!

August 3, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Beverley,

Thank you for your lovely comments - we pride ourselves on our customer service so that's lovely to hear! Hope you are thoroughly enjoying your new bed.

Kind regards,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Perfect

Had searched for sometime for the bed I was looking for as I had a very specific idea. Still did not see it initially when looking at The Headboard Workshop web page; however a telephone call later and I was sorted - they completely understood my requirements and what I was looking to achieve. Bed arrived and is absolutely beautiful. Great quality. Great service. Thank you.

July 20, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Julie, thank you for your feedback.
Lovely to hear we were able to create something bespoke for you which met all of your requirements. Glad you're thrilled with the end result!
Many thanks,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Beautiful headboard, responsive and helpful service

We recently received our headboard. Our bed is an odd size as it came over from the US. It is very tall, etc. The people at Headboard Workshop were very helpful via email. They were very responsive, and helped us sort out the right size, how to get the height correct, etc. They also had very good fabric options and were happy to send samples to review. When it arrived, we had it installed (ours was wall mounted). It was very easy to do. Really, there is not much more we could ask for. Well done.

July 19, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi C0,
Huge thanks for taking the time to leave such a glowing review, glad we could be of service!
Take care,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Beautifully made headboard

Beautifully made headboard . Arrived sooner than expected. Would definitely recommend to my friends.

July 16, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Zoe, thank you for your kind comments!
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

Absolutely brilliant

Brilliant, brilliant, brilliant.

Ease of ordering: 5 stars...very good website, very good on the phone
Manufacture: 5 stars...beautiful, using good, quality materials
Delivery: 5 stars
Customer service: 5 stars...but they deserve more than 5 stars - they go the extra mile to look after their customers.

We need more companies like this in the UK.

July 15, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi Lizzy,

Thank you SO much for your fantastic feedback, very kind of you to take the trouble of leaving us a review.
I will pass your comments on to the wider team so they know what a brilliant job they are doing!

Huge thanks,
From all of us at The Headboard Workshop.

Rated 5 out of 5 stars

All good, on time, well informed and of very good quality.

I ordered a headboard in my own supplied fabric. All went smoothly. They kept me accurately updated all the way through, even to let me know when my fabric had arrived with them. The process and delivery of an excellent quality product went smoothly and exactly on pre-arranged time slots and much to plan. Very good!

July 1, 2020
Unprompted review
The Headboard Workshop logo

Reply from The Headboard Workshop

Hi SJM,
Many thanks for taking the time to leave a review, glad to hear you're happy with your new headboard!
From all of us at The Headboard Workshop.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look