Thehealthdispensary Reviews 

I have experienced repeated and unresolved problems with this pharmacy that raise serious patient safety concerns.

Prescriptions are frequently delayed, incomplete, or missing items, sometimes without any notification that medication is outstanding. On more than one occasion this has resulted in me being left without prescribed medication for extended periods.

When issues occur, it is extremely difficult to resolve them. There is no direct phone number, and communication is largely via WhatsApp, where responses are often automated. It can be very hard to speak to a member of staff, and information given has at times conflicted with confirmations from my GP surgery.

Because I am not always able to attend in person due to illness, reliable communication is essential. Being left without medication is distressing and carries obvious health risks.

I hope this feedback is taken seriously and that prescription handling and patient communication processes are reviewed to meet the standards patients should reasonably expect.

The HEALTH DISPENSARY NEATH is a total disaster and the only customer service they provide is ignorance and lies.
For example they give out major large prescriptions in dribs and drabs fluanting a Chemist of the Year sign from 2017!
My last calamatus outing with them was before this Christmas when I put my prescription in, not only did I get my medication in dribs and drabs as expected from past experience but their delivery service was so bad that my prescription which they held for over a month run out of date!
They then had the cheek to tell me to provide a valid prescription as if it was my fault!
I am not the only customer to recive such shoddy treatment and have now changed chemist as a result, I hope management step in before Neath Health Dispensey gets worse knowing the public have to rely on what pathetic service they provide!
They show no remorse or apathy for their customers and give the chain a very bad name.

a total lack of customer care poor customer service been let down down for the last time