The Hire Service Company Reviews 

767
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 731 reviews, reviewers overwhelmingly had a great experience with this company. Customers repeatedly praise the helpfulness and professionalism of the staff across various locations, with many finding their interactions pleasant and efficient. Reviewers highlight that the company provides a high level of service, often assisting with complex needs, arranging timely equipment, and ensuring customers' requirements are met. However, some customers experienced significant issues, such as receiving notifications of delivery delays last minute, or discovering ordered items were out of stock. A few others noted extended delays in equipment collection following the hire period, and instances of unresponsiveness when attempting to resolve issues over several days. Additionally, some people mentioned disputes over charges for tools that were apparently not used, or receiving incomplete deliveries.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting exceptional, kind, and prompt service. Reviewers... See more

Service

People report high satisfaction with the service, praising staff members for being kind, helpful, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting super helpful staff,... See more

Product

Reviewers express mixed feelings regarding product experiences, highlighting both helpful equipment and... See more

Delivery service

Users describe ambiguous interactions with delivery_service, noting a distinct split in their experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more

Company replied

Rated 5 out of 5 stars

First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more

Company replied

Rated 5 out of 5 stars

When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more

Company replied

Rated 5 out of 5 stars

We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more

Company replied


Company details

Written by the company

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

767 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(767)

732 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brighton Branch 5*

David at the Brighton branch is always a pleasure to deal with! He is helpful with our hire bookings and even tries to accommodate any last minute requests when things change on our site!

June 9, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

quick response and helpful for…

quick response and helpful for addressing queries of the customers

June 1, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Tower svaffold

Both members of staff very helpful would recommend using hss

June 12, 2026
Unprompted review
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Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Jamie Hollis is an assest

Jamie Hollis at HSS Milton displayed exceptional customer service from start to finish. He was professional, helpful, and went above and beyond to ensure everything was handled smoothly. It's refreshing to receive such a high level of service these days.

We will definitely be back and would highly recommend HSS Milton to others.

June 12, 2026
Unprompted review
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Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ DAVE THE FITTER IN DONCASTER


⭐⭐⭐⭐⭐ DAVE THE FITTER IN DONCASTER - TOTAL PROFESSIONAL!

We were in a real spot of bother when our scissor lift broke down right in the middle of an important job on site. We called Dave first thing in the morning and he was with us within the hour - even though he had a full schedule already!

He got straight to work assessing the problem, explaining each step clearly to our site manager so we knew exactly what was going on. The lift had developed a hydraulic leak and a fault with the safety interlock system, but Dave had all the right parts in his van and got to work straight away.

What impressed us most was how careful he was working on site - he followed all our health and safety procedures perfectly, kept the area tidy as he went, and even took time to show our team how to do some basic checks to prevent issues in future.

He had the scissor lift fully repaired, tested and certified safe to use by lunchtime - which meant we didn't lose a full day of work. His rates are fair, he's incredibly knowledgeable about all types of machinery, and his communication throughout was brilliant.

We'll definitely be keeping Dave's number on speed dial for all our on-site equipment repairs. If you need a reliable, skilled fitter in Doncaster who can get the job done right first time - look no further than Dave!

Massive thanks for getting us back up and running so quickly!

June 10, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this. Dave is a real credit to himself and our company.

Rated 5 out of 5 stars

always use HSS ashton for tool hire and…

always use HSS ashton for tool hire and the service is always spot on. the guys always make sure we leave with what we need. best prices around too!

June 11, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Been using Martin at Mitcham for my…

Been using Martin at Mitcham for my project and his been extremely helpful, full of knowledge and has gone above and beyond to make sure my project has remained on schedule. Can't recomed martin enough. Also an absolute gent

June 12, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Great service

Great service Mitcham branch

June 12, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Demand Call Review

Great communication & collaboration on a weekly basis. Also good response times whenever a query is passed across via phone or email. Ben Wildman in particular is an absolute delight!

June 10, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Very help shoaib as always

Very help shoaib as always . Keep up the great work buddy .Mit ham is always well equipped and never had any problems

June 12, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Such a helpful team!

Such a helpful team!

June 12, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review. I really appreciate you doing this

Rated 5 out of 5 stars

Chris from Tonbridge helped me out

Chris from Tonbridge helped me out. He is really professional and really polite. He is very helpful and will do anything for you.

June 11, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Chris in Tonbridge.
Jon Overman CEO

Rated 5 out of 5 stars

Ashton branch

Quality kit, great prices and knowledgeable staff, Ian and Mike are helpful and very knowlegable

June 11, 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Ian & Mike in Ashton.
Jon Overman CEO

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