Better Home Products UK Ltd Reviews 

2,229
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied wi... See more

Rated 5 out of 5 stars

The service given by The Home Laundry Company is always top notch. However, this is the second rotary clothes drier which we purchased. Whilst a good sturdy product, the plastic parts are serviceable... See more

Rated 5 out of 5 stars

Highly recommend this company - they have an easy to use website and excellent service. Ordered rotary airer late at night on a Sunday, recieved it by midday on Tuesday. Noticed that a tiny, non essen... See more

Rated 5 out of 5 stars

Having bought a rotary drier some years ago which failed within the warranty period, it was replaced free of charge. The replacement one then failed and I was given a 35% reduction on the price of a n... See more

Company details

  1. Garden Center

Written by the company

Welcome to Better Home Products UK Ltd. We design, manufacture and distribute rotary washing lines, indoor clothes airers, retractable washing lines and a wide range of other laundry products for home and professional use. Our aim is to deliver great value for money and the very best customer service possible and we work hard to do that every single day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,229)

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Rated 3 out of 5 stars

Complaint….

Very Unsatisfactory, the goods have still to be delivered.
No follow up Email after placing order to give Order Number & delivery details.
telephone contact not possible on numbers given on Website.
Emails not delivered by Google, Email address not recognised
David Galloway The Company has now promised Delivery as a result of my Complaint, I can now give 3 stars,
The goods have now arrived but unable to increase star ratt[ng because of the poor service the chosen delivery company have given,
They would not accept the address given and took one from the Google list. Because the Post Code was correct the goods were delivered to a neighbour who
then delivered it. Advice Ditch the delivery company .

May 19, 2021
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

Hello David,

Thank you for taking the time to write a review.

I am sorry to hear your item still has not been delivered.

I know we spoke on the phone a few days ago regarding your delivery address as my couriers could not locate the address you originally gave on your order and it was also not classed as a valid address online.

I have since however requested for the item to be delivered to the alternative address you provided. The item should arrive within the next couple of working days.

Please note The Home Laundry Company did not receive any emails from yourself. Could it be possible you replied to the no reply email address from your initial order confirmation?

If you call the numbers on the website you will be diverted to another website where you can email requesting a call back. Due to these unprecedented times our phone lines are currently unmanned.

I apologise for the inconvenience this has caused.

Best regards
The Home Laundry Company

Rated 5 out of 5 stars

Easy online ordering and quick…

Easy online ordering and quick delivery. Our rotary washing line seems to be well made although disappointed that it was made in China even though a previous review said not. Washing drying nicely as I write this review.

May 17, 2021
Rated 5 out of 5 stars

Excellent washing line

We were looking for a washing line to fit an existing hole in the lawn and it was proving very difficult. Found this website which was extremely informative and we are very pleased with the product. It is a little more expensive than some of the other makes we looked at but it is very good quality and the cover is easy to use.

May 15, 2021
Rated 5 out of 5 stars

Prompt delivery and handed over in…

Prompt delivery and handed over in person by a very polite and cheerful gentleman.
Looks a robust but simple rotary drier with easy to follow instructions included. I have yet to fix the base stake in cement in the ground... too much rain but I am happy with the product and the fact there is a line tensioner and a well designed cover for when not in use.

May 10, 2021
Rated 4 out of 5 stars

Very pleased with quick delivery

Very pleased with quick delivery, quality of product and ease of installation.
Excellent product The pole fitted into already concreted hole as my last drier was from Home Laundry. Thank you

May 5, 2021
Rated 5 out of 5 stars

Excellent product.

Excellent product. Arrived within three days. This is my second rotary drier from this company and I thoroughly recommend them.

May 4, 2021
Rated 3 out of 5 stars

Rotary line covers.

Product is all as stated but I bought 2 and they came in 1 parcel with £3 postage but upon ordering was charged for 2 x £4 postage. Could have been charged for 1 postage only really. Hence my 4 star rating.

May 2, 2021
Rated 5 out of 5 stars

Quality Product That Lasts Well

This is the second one of these covers I have bought directly from The Home Laundry Company Ltd. they are the only ones I can find that properly fit the large Minky rotary line we have. They last really well and are nicely made of quality material. After some years the last one had faded and eventually the fabric started to split. The zip was still fine and it had lasted extremely well with daily use. Highly recommend.

April 29, 2021
Rated 5 out of 5 stars

Good product, good service

I left a message on a contact form as I was unaware how Covid would affect delivery. I subsequently received a telephone call from a very helpful, friendly agent. Plus, when the order arrived (a mobile clothes airer to take away with our caravan) I was very pleased with the quality. It is exactly what we wanted.

April 28, 2021
Rated 5 out of 5 stars

Great offers on this item

Found this company on line, great prices on rotary airer clothes line with special offers on too good not to miss. Received item quickly the only fault I can say is I found it so hard to get up and can not get it down my friends even tried and they couldn't I think that can be a problem with these type of aires.

April 28, 2021

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