Huge thanks to Kieran for all his help. He firstly sorted our critical illness and life insurance, and made something complicated feel really straightforward. Recently he helped us again with home in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have been with this company for quite a few years now & have found them to be very friendly & efficient. I have been dealing with Fenella who has worked tirelessly to get me the best life & critical... See more
Company replied
Both myself and husband have been lucky enough to deal with Natalie, she is very friendly always easy to contact, open and honest. I have recently had to claim the critical illness policy that I had a... See more
Company replied
I never write reviews, honestly never... But I will write one about Kieran. He has spent the past few months sorting out the insurance for my business, trying different ways of looking at the problem... See more
Company replied
Company details
Written by the company
The Insurance Helpline is a Glasgow based company offering services catering to every aspect of Financial Planning – our aim is to fill our customers with knowledge about the Ppoduct or service they require so the decision they make is based on our advice and their knowledge – a perfect combination for the right type of Help. Being family run we tend to overstretch our working hours to suit our customers meaning we will always be at the other end of the phone and our dedication to this business is second to none. This has helped build The Insurance Helpline to a 25000 plus strong customer base since 2012. OUR CREDENTIALS The Insurance Helpline is a trading name of IHL (Glasgow) Ltd. (established Oct 2012). FCA number 591366. To check our credentials please visit https://register.fca.org.uk/ and type in 591366 to search for IHL (Glasgow) Ltd. t/a The Insurance Helpline. Companies House number SC434486, please visit https://beta.companieshouse.gov.uk/ to search for IHL (Glasgow) Ltd. We are Directly Authorised – meaning we are Governed by the Financial Conduct Authority and ARE NOT under a Network. We have access to the whole of the market when searching for insurance. We are supported by Compliance First (provider of bespoke compliance and business support services).
Contact info
54a Balshagray Drive, G11 7DA, Glasgow, United Kingdom
- 01412489787
- fenella@theinsurancehelpline.org.uk
- www.theinsurancehelpline.org.uk
4.9
Excellent
186 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great family run business with honest…
Great family run business with honest impartial advice to suit your budget and a policy to match.
Would highly recommend to everybody for a review of their existing policies.Saved me a lot of money with a better level of cover!
November 1, 2024
Reply from The Insurance Helpline
Thanks for a Great review Keshan.
We are so pleased to know that you have been given the best and honest advice when it came to you reviewing your policy with budget in mind.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Always find me a deal that suits me
Always find me a deal that suits me, contact me when renewals are due and always kept the process nice and simple for me.
December 19, 2023
Reply from The Insurance Helpline
Thanks for the great review Kevin. We are glad to hear that you are happy that The Insurance Helpline are always finding you the best Policies that suit you are the process is made simple. We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Reply from The Insurance Helpline
Thank you for the review Roddy. Great to know that you are pleased with how efficient and helpful we have been during the process.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Excellent customer service with very…
Excellent customer service with very friendly staff.
November 11, 2024
Unprompted review
Reply from The Insurance Helpline
Hi Joyce, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
They have kept me insured for ten years…
They have kept me insured for ten years or so and updated me on better plans and deals , they have been very polite on the phone and also in emails . Can't recommend them highly enough .
November 5, 2024
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
First class insurance experts
We have dealt with the Insurance Helpline for many years now. Fenella and Natalie have been great to deal with, finding us the best policies to suit our needs. Highly recommend talking to them if you are in the market for insurance cover.
October 18, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review David.
We are so glad that after many years of dealing with other Insurance company's that we at The Insurance Helpline always find the best policies that suit your needs with the help of Fenella and Natalie.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
We have been with the Insurance…
We have been with the Insurance Helpline for several years and their service has always been great. They are always willing and able to answer any questions. A very personable and efficient service
September 26, 2024
Unprompted review
Reply from The Insurance Helpline
Hi Stuart, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Highly recommend
I can’t highly recommend the Insurance Helpline enough. The process was seamless. Every question (no matter how small) was answered and everything was taken care of from start to finish quickly and professionally. Excellent service and will continue to use this company for all future needs
October 1, 2024
Unprompted review
Reply from The Insurance Helpline
Hi Shelly, Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Professional
We were both impressed by the service and advice given by The Insurance Helpline. We ended up with far better policies that gave us more peace of mind for less than we were paying with our old policies. They were able to advise us a policy that was recently set up by our Mortgage broker was not what we were advised it was and cancelled it before it was started. Thanks again for your help.
July 1, 2024
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
The insurance helpline was fantastic
The insurance helpline was fantastic! It’s stressful enough moving house without all the other things that have to be done. This stress was taken away by the insurance helpline and made the whole process of sorting our life insurance and critical illness cover pain free. Thanks so much!
September 2, 2024
Reply from The Insurance Helpline
Hi
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
I highly recommend The Insurance…
I highly recommend The Insurance Helpline. They go above and beyond tailoring the Insurance to your needs Fenella is amazing at what she does. I wouldn't go anywhere else for my Insurance
September 4, 2024
Reply from The Insurance Helpline
Thank you for a fantastic review Wendy.
Its been a pleasure helping you get the best Insurance for your needs. Fenella thanks you for your awesome words regarding her. Just to let you know we are here for any other needs in the future.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
my wife and I are long standing clients…
my wife and I are long standing clients of The Insurance help line. they are like family to us both. wouldn't dream of going anywhere else.
September 1, 2024
Reply from The Insurance Helpline
Thank you Dougie for the review.
Its great to have such loyal customers and so nice to know that you see us as family. We are here for any needs regarding your polices.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Very professional
Very professional. Strived to arrange a time that suited me.
August 1, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for great review Alex.
We always strive to offer our customers the flexibility when arranging new Insurance Policies at times that are suitable to them. It is all about the customer and their needs.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Natalie was very helpful and searched a…
Natalie was very helpful and searched a full range to get me the best combination of cost and cover and was not pushy at all. Great service
June 21, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a Fantastic review David.
We are pleased to hear that you found Natalie very helpful and she managed to get you the right cover at the right cost. We aim to provide the best for the customer at all times.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
I can't rate this company highly…
I can't rate this company highly enough. I first met Fenella several years ago who sorted out our life insurance. Returned recently after a change in circumstances and new policy documents where put in place. Fenella researched all options and found the best solution for both myself and husband. I'm now at ease knowing we have the proper cover in place. Fenella also sorted out new contents and building insurance. A lovely family run business who want the best for their clients and knowing if I have any questions they will always be there to answer. Thank you!
June 20, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for your Trustpilot review. We are in the process of linking up your Trustpilot review to your case file however we have been unable to find you on our customer database. Could you please reply to this message or email us at questions@theinsurancehelpline.org.uk with more specific information to help us locate you.
Really helpful and lovely to deal with
Natalie made the process really easy for us by doing all the hard work. She is lovely and sorted our life insurance polices quickly. She even managed to save us money each month.
June 17, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for Amazing review Jennifer.
We're glad you found the process clear and easy from start to finish with the help of Natalie and happy with the savings that she was able to get for you each month.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Great service
Natalie was really helpful and efficient and got it all sorted out for me really quickly.
June 10, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for the Great review Catriona.
We're happy you found the process efficient and that Natalie was helpful and managed to get you all sorted out.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
We have been using the insurance…
We have been using the insurance helpline for 6 years now, recently we had been contacted by Natalie at the company for a review. She informed us that many insurance companies had brought new policies to market. She was able to find us a better policy at a lower price which was great news. Very efficient and professional service from Natalie and the team.
May 17, 2024
Unprompted review
Reply from The Insurance Helpline
Thank for the great review Michael..
We are more than happy to be of service over the last six years. We are also very pleased to know that after Natalie informed you of changes she was able to get you a better policy with a better premium.
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
Approachable & friendly
This family run company are professional and personal in equal measures. They are accessible, approachable & friendly.
They strive to make a somewhat complicated task straight forward.
They keep yourself and your family at the heart of everything they do. We have been dealing with them for 10 years and it's a pleasure to deal with them each time. Put your trust in them, they won't let you down!
May 24, 2024
Unprompted review
Reply from The Insurance Helpline
Thank you for a amazing review Kirsty..
We are very pleased to know that through out the years of being our customer that you have found the team to be so professional and approachable. We aim to make process from start to finish as straight forward as possible. Great that you find this approach so personal this makes us happy!
We would love to help any of your family / friends with their insurances / WILLs etc so if you refer anyone to us we will pay you £100 as a referral bonus – just email us their details to questions@theinsurancehelpline.org.uk and we will reach out to them – and if they take a policy with us we’ll pay you £100 – you can refer as many people as you like
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