The absolute worst experience ever. We didn’t spend the original physical cards in time. Had to fill out loads of forms to get them re-activated (for a significant fee I might add) The balances could... See more
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Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... See more
After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... See more
My children received cards as a Christmas present from a relative in New Zealand. We tried to download the app on our android devices but could only get so far as the app only seems fully compatible... See more
Company replied
Company details
Written by the company
Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.
Contact info
39 Ludgate Hill, EC4M 7JN, London, United Kingdom
- 0330 332 0579
- love@theirperfectgift.co.uk
- www.theirperfectgift.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
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Great Service!
I had a query about the 3D secure transactions when using the card as I was unsure the card would work (I couldn't see anything on the FAQ's). The customer service team are amazingly helpful, provided the information needed & gave me confidence to use their services. I can't rate them enough.
Overall a nice experience. Recommended
The process is very smooth. The price they provide is also good i.e. approx 4 gbp a card.
The ease in doing payment for the card is also worthy of praise.
The customer service is first class ..
The customer service is first class ... Emailed for adviced and promp replay
The system is too rigid!
The system is too rigid!
If you receive two gift cards, they will not be applied to the same account, you will receive two different Mastercards. This is extremely limiting.
It's not possible to transfer from one card to the other so that you can take advantage of all your money in one purchase.
If you have a small amount left on the card, that amount is rendered completely useless.
You can't withdraw the money, you can't use your card to top up your Revolut account and you can't use it with Apple or Google wallets.
People will end up with money on their cards, they will never be able to use.
Their reasoning is money laundering laws, which is ridiculous and too lazy. Just do your due diligence and that will not be an issue.
I would not use this service to buy gifts for anyone. And do not recommend it.
Doesnt work on most websites due to 3D Secure
At first, seems like this is the perfect gift card as it is advertised as being able to be used 'anywhere' that Mastercard is accepted. This is not the case. It does not work at most online retailers as they require 3D Secure, an extra layer of security, which is not possible with this type of card. False advertising at best. Website is littered with spelling mistakes - very strange. Oh and the help phone line has been switched off and you must email them for help, not very accessible and a massive red flag - AVOID!
Expired cars
Contacted the team about some expired cards and while initially it took a little while to get a response, they acted promptly and reissued the card.
Excellent support and service when I…
Excellent support and service when I was having issues with my card
BAD SERVICE
I ordered a virtual gift card where it said delivery within 1 working day on email. 2 working days have passed and nothing received. Tried to call customer service id unavailable and cut me off. Sent email to customer service and came back saying if you don't receive it let us know! But I just let you know I haven't received it!!! So now I'm minus £156.99 on my card and no gift card. Probably a scam? By tomorrow I will speak with my bank for a charge back. Appaling service !

Reply from Their Perfect Gift
BAD SERVICE
Great Custer service!
The team helped me with an urgent update and the card was delivered on time.
I had trouble getting into my account
I had trouble getting into my account, immediately contacted the support team and was resolved efficiently with the help of Dani, I would recommend the cards to anyone they are super easy to use.
An extensive support
The company Their Perfect Gift has always been helpful at any time I needed it.
They are always there to answer email requests and solve problems that may come up.
Managing effectively card accounts requires a workforce that is always willing to help and respond to queries.
Excellent customer servie
Quick response and problem solving
Quick response and problem solving. Definitely happy with this service
Dani
Dani, was WONDERFUL! He guided me through everything with great patience and sorted out all my problems. Very professional and he has left me very pleased with his services.
I had made an error whilst activating…
I had made an error whilst activating the card - emailed the helpdesk and they were extremely quick at resolving the issue. Dani was very polite and courteous and extremely helpful - a really good experience to solving a problem!
Getting the price
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