Good price offered on a Dell PC monitor and helpful advice given by Hannah, who was very pleasant to deal with. The model I wanted was out of stock and Hannah kept me informed of expected delivery dat... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Found a competitively priced monitor (even against Amazon), ordered 5pm yesterday and here by 2pm today. Fantastic, efficient and even a nice personal touch email with the vat invoice in my inbox. Lo... See more
Company replied
Absolutely delighted with the service provided by IT Bay. Spoke to a real HUMAN, Hannah, who guided me through the buying and delivery process with great efficiency and kindness. What a difference to... See more
Company replied
Excellent price, Excellent delivery... Very happy with the order process. A very competitive price, which was one of the deciding factors to placing the order with them. In this case better t... See more
Company replied
Company details
Written by the company
The IT Bay is an online technology shop selling technology, electronics and office IT products throughout the UK. We stock thousands of the latest tech products from leading brands including Dell, HP, Lenovo and Microsoft. With expert advice, the best prices on the web, rapid next day delivery and free, easy returns, The IT Bay is ideally placed to help you with all your technology needs. We're based near Manchester and stock a huge range of the latest laptops, PCs, tablets and monitors in our purpose built distribution centre. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. The IT Bay offers you... The best deals A wide range of the latest tech products from the leading brands at the lowest prices ready to ship immediately from stock. As well as exclusive offers on laptops, desktops and tablets that you won't find elsewhere, we also stock the accessories, components and peripherals you need to complete or customise your purchase. For example, seen a laptop but need to add more RAM or upgrade the storage? Not a problem, our team is there for you. Unrivalled service Reality check - everyone claims to offer great service. Having shopped at the competition, we know from experience it's the little details that add up to make a huge difference. We aim to provide a simple, easy and hassle free service both during your shopping journey and post sale. Got a DOA part your need replacing ASAP? We can ship same day nationwide. Need a fast quote? We'll typically respond in under 30 minutes. Bought something and changed your mind? No problem! We offer free, easy returns for 30 days from delivery. Expert advice Behind our website is a knowledgeable team of tech specialists with decades of IT experience. We're here to help when you need us whether that's for product advice and selection, troubleshooting or assistance with a business project such as a tech refresh. Sometimes you just need a second opinion - give us a call for a friendly chat today. Tech from the leading brands Our expertise with the leading technology manufacturers such as Dell, HP, Lenovo and Microsoft allows us to source the most popular products at the best possible prices and pass those saving onto you. As well as special deals and exclusive products, we've got the knowledge to help you find the kit you need. From product selection to delivery and support, we've got you covered. Our customers We supply both consumers and businesses via our website and our in-house sales team. We also supply to the education and public sector. Order online before 5pm and you'll typically receive your goods the following business day. We offer a range of flexible payment methods including PayPal, Klarna Finance and 30 day credit facilities for business customers.
Contact info
P16, Heywood Distribution Park, Pilsworth Road, OL10 2TT, Heywood, United Kingdom
- 0330 174 1338
- sales@theitbay.com
- www.theitbay.com
4.8
Excellent
230 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Good price offered on a Dell PC monitor and helpful advice given by Hannah, who was very pleasant to deal with. The model I wanted was out of stock and Hannah kept me informed of expected delivery dates. Once ordered, the monitor arrived the following day and has proved ideal for my needs.
March 23, 2026
Unprompted review
Reply from The IT Bay
Thank you for the review! We are glad you have had such a positive experience with The IT Bay and look forward to being of service again.
Excellent price. Excellent delivery
Excellent price, Excellent delivery...
Very happy with the order process.
A very competitive price, which was one of the deciding factors to placing the order with them. In this case better that a well known global online retailer.
Ordered on a Friday afternoon & was aware that delivery would be 'next working day', which i thought would be Monday.
Very delighted & pleasantly surprised to receive notification from DPD that they would deliver on Saturday Afternoon.
April 10, 2026
Unprompted review
Reply from The IT Bay
Thank you so much for taking the time to leave your review, it is much appreciated! We hope to be of service again
How sad
How sad. I sent a price match enquiry with a promised 4 hour reply.
Next day still nothing.
Tried webchat which promises immediate reply.
Guess what….nothing.
Bought the item from Amazon.
Not impressed with the itbay.
March 6, 2026
Unprompted review
Reply from The IT Bay
Thank you for your feedback, and we’re really sorry to hear about your experience.
Unfortunately, there was an unexpected error with our price match system which meant some enquiries, including yours, were not received or responded to within the expected timeframe. Our team is currently working to resolve this issue as quickly as possible to ensure it doesn’t happen again.
We completely understand how frustrating it must have been to expect a response within four hours and not receive one, and we sincerely apologise for the inconvenience caused.
We’d also like to mention that the terms on our price match form do state that we’re unable to match prices from marketplace platforms such as Amazon or eBay, as these are often sold by third-party sellers. That said, we would still have preferred to respond promptly and explain this at the time.
Thank you for bringing this to our attention, and we’re sorry we missed the opportunity to assist you on this occasion.
Excellent service and a very competitive price.
An enquiry was made before purchase and a comprehensive honest reply provided. On the basis of the response, an order was placed. Delivery was made by UPS within 20 hours. This is how all companies should operate.
March 3, 2026
Unprompted review
Reply from The IT Bay
thank you so much for the kind feedback, we hope you are satisfied with your purchase.
Superb customer service
Throughout the whole experience of ordering and having to return a faulty item, they were top notch.
First the next day delivery, second the very competitive prices and third the incredible customer service when returning said faulty item.
Massive shout out to Hannah who was very communicative, kept on top of everything and clarified every step with the utmost clarity.
It was unfortunate the item was faulty, otherwise the service with full refund left me impressed. Need more customer service like this in the UK. Gold standard.
February 11, 2026
Unprompted review
Reply from The IT Bay
Thank you so much for your kind review. Although the item arrived with a manufacturer fault, I am glad your experience with The IT Bay has been positive. We hope to be of service again!
ITBay had the best price
ITBay had the best price, the product was exactly what I wanted and was delivered the next day via DPD with excellent communication and tracking. Thank you ITBay - excellent!
February 5, 2026
Unprompted review
Reply from The IT Bay
Thank you so much for taking the time to leave your review, it is really appreciated!
I bought a Lenovo ThinkVision M14t Gen…
I bought a Lenovo ThinkVision M14t Gen 2 from ItBay and I’ll be honest, I was very suspicious at first. The price was about £150 cheaper than everywhere else, so it really felt like one of those “this can’t be real” deals.
But it was. 🥳😁
I ordered it on Sunday, it was sent out the next working day, and I had it by Tuesday via DPD. Delivery was smooth, tracking worked properly, and I got updates without being spammed.
The monitor arrived exactly as described, brand new and well packaged. No issues at all. Everything about the process felt straightforward and legit.
So yes, despite my doubts, ItBay is clearly a genuine seller with great prices. I’d definitely recommend them and would buy from them again without hesitation.
⭐️⭐️⭐️⭐️⭐️ Well deserved!
January 20, 2026
Unprompted review
Reply from The IT Bay
Thank you so much for the detailed review, it is much appreciated. We are glad you have enjoyed your experience with The IT Bay, we hope to see you again soon!
Excellent customer service
Excellent customer service. Happily corrected an error I made and arrived quickly!
January 5, 2026
Unprompted review
Reply from The IT Bay
Thank you for the review Ryan! We are glad you have enjoyed your experience with The IT Bay. We look forward to being of service again in the future.
Quick & Easy!
Purchasing my product was quick and easy! My product arrived the following day via DPD (I think I speak for everyone when I say DPD is the best courier service). I don't see why I won't order from you guys again in the future, thanks!
December 18, 2025
Unprompted review
Reply from The IT Bay
Thank you so much for taking the time to leave your review, it is appreciated. We hope we can be of service again.
Great service
Great comms, free next day delivery, what more could you ask for? Perfect
December 3, 2025
Unprompted review
Reply from The IT Bay
Thanks Carolyn, we're delighted you were pleased with the service.
Good Price and Quick Delivery
I am happy with the Dell U3225QE monitor. The online experience was good and the Package was delivered on time.
Would highly recommend.
November 28, 2025
Unprompted review
Reply from The IT Bay
Thanks for the feedback. We're thrilled you're happy with both the product and the shopping experience and we hope to see you again some time in the future.
Best price online and super-quick.
Best price online and super-quick delivery of two Dell U2725QE monitors. Items very well packaged. Would definitely recommend.
November 18, 2025
Unprompted review
Reply from The IT Bay
Thanks Simon, really appreciate you taking time to provide feedback.
Reply from The IT Bay
Thanks for the feedback, much appreciated.
Very helpful customer service
Very helpful customer service. Delivered the following morning for free. And best of all, the price was cheaper than anywhere else.
November 7, 2025
Unprompted review
Reply from The IT Bay
Thanks Nemir, really appreciate you taking time to provide feedback.
Very happy with the product
Very happy with the product. Delivery was very fast packaging was good. I am very satisfied with their service. Thank you.
November 5, 2025
Unprompted review
Reply from The IT Bay
Thanks for the feedback, much appreciated!
Reply from The IT Bay
Thanks for your feedback and glad you are happy with the laptop.
Outstanding service
I ordered a Lenovo portable monitor at 3:15pm, arrived 10am the following morning. Excellent service and was also the cheapest by £20.
October 17, 2025
Unprompted review
Reply from The IT Bay
Thanks for the feedback, much appreciated!
The TV was just what I needed at a…
The TV was just what I needed at a great price, delivered the next day. Brilliant
October 14, 2025
Unprompted review
Reply from The IT Bay
Thank you for your feedback, we're delighted you're pleased with your purchase.
the ITbay provided great service…
the ITbay provided great service throughout the sales process, quick to respond to answers and very helpful. Their pricing is competitive and combined with their excellent service, provides a compelling case to buy from them.
The TV was supplied promptly, securely packaged and in great condition.
October 3, 2025
Unprompted review
Reply from The IT Bay
Thanks for the feedback and glad to hear the TV arrived safe and sound.
Great prices and equipment
Great prices and equipment - bought a refurbished Dell monitor arrived promptly and was well packaged - looked as good as new and functioned as expected.
September 12, 2025
Unprompted review
Reply from The IT Bay
Thanks for taking the time to provide feedback. We're delighted you are pleased with your purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.