The Jacket Maker Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and luxurious feel of the materials, especially the leather. Many people appreciate the perfect fit of the items, often highlighting the made-to-measure option and the attention to detail in tailoring. The staff and customer service are frequently commended for their professionalism, helpfulness, and responsiveness, making the overall experience positive. However, some customers experienced issues with their orders, including longer-than-expected wait times and problems with sizing, such as shoes being too narrow despite ordering a wide fit. A few other people also felt that the quality of some products was poor, citing issues like strong glue smells, loose insoles, or jackets losing color and being made from incorrect or cheap materials. Additionally, some reviewers reported dissatisfaction with customer service, mentioning unresponsiveness, misleading information, or difficulties in resolving issues like delayed orders or requests for photos of custom items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the craftsmanship, soft leather, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as fast shipping,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About six months ago, I received my Double Monk Strap shoes. They looked fantastic and fit perfectly. My first order (wide-fit EU44.5) didn’t quite work out, and after a long wait, I had finally... See more

Rated 5 out of 5 stars

Purchased a standard size Bliss Bomber that just didn't fit quite right, I have larger chest/hips and a smaller waist and have difficulty not swimming in jackets which fit my bust. Sam from The Jacket... See more

Rated 5 out of 5 stars

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only. beautiful color, true leather, good sti... See more

Rated 5 out of 5 stars

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfec... See more


Company details

  1. Clothing Store

Information provided by various external sources

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

6 stars

If you had an option for 6 stsrs I would have chosen that option.The fit is perfect, the quality is awesome and your customer service is top notch. I'm not the easiest person to deal with. I know what I expect to get topn quality for my money. I ordered a custom made suede jacket, size 56 extra long and they came through. Now all i have to do is wait for the weather to turn cold so i can wear it.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

My new go-to for Leather Jackets

If you want a tailored (optional), high quality leather jacket that doesn't break the bank and all done from the comfort of your home?
Look no further.

Great service and very friendly support.
(I don't write reviews, but this deserved it)

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Super happy !!

Super happy !!! I got my jacket as they said 🫶 The quality is just unbelievable and it’s fit perfectly 🫠 i love my jacket 👍

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely blown away

I ordered my dream jacket from them and they made the process so easy! There was a guide to measure yourself and everything! When i got my jacket it was immaculate, everything was perfect! The only thing was that the sleeves were a bit tight but thats on me i like my sleeves baggier but I measured exactly. Other than that its perfect! Everyone was so nice too! 10/10 will absolutely try it again.

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Leather Jacket Quality

I received my pink leather jacket from The Jacket Maker last 2023 and I’ve been wearing it throughout my travels since then. The quality of the material is so good and it keeps me warm whenever I need it. It’s also such a stylish piece that I get so many compliments when I wear it.

Working with The Jacket Maker was also a great experience. I created a Youtube video review on the leather jacket, and also some Tiktok videos on how to style it. Their team was very accommodating and professional.

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

The Jacket Maker/Letterman Jacket

The jacket maker letterman jacket fits amazing. In my created video I did a try on showing how my letterman’s jacket can pair with any outfit..from a bodysuit, a dress to pants. I felt like it gave my clothing an edgy look and I was here for it. My jacket has great quality, fits well and has a great price.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

I've had nothing but great experiences…

I've had nothing but great experiences with the jacket maker. They were very professional and paid attention to every detail I mentioned when creating my own custom varsity jacket. They went above and beyond by helping me bring my design to life with actual pictures of the materials to the final product before shipment. I will definitely consider the jacket maker for another custom jacket in the future.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company. Great Products!

I acquired a really nice leather laptop sleeve from The Jacket Maker. It's a really great and luxurious and quality item that I'm sure will last for quite some time. It was great doing business, and I look forward to purchasing future products from this company!

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very nice jacket

Brilliant jacket, I absolutely love it and have received so many compliments!
I’ve been wearing it constantly since it arrived.
My old biker is now getting a well-deserved break, and I practically live in my Selina blazer. It’s slightly insulated, which makes it perfect for late September and early October.

Initially, I left a mixed review: the product was excellent, but the refund process was confusing. The company had offered a promotion: “Get a Replacement + 25% Refund” which wasn’t initially honoured.

However, the team reached out to me directly and resolved the issue. Overall, the customer service is helpful and attentive.
I hope that, following feedback from me and perhaps others, they will refine their promotional offers to avoid any similar confusion in the future.

Aside from that small hiccup, everything else has been smooth. The quality of the product is outstanding, shipping was quick, considering the jackets come from Pakistan, and the returns and refunds were processed promptly.

I am very happy with my purchase!!!

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quality of products just amazing

Quality of products just amazing. The jackets fit perfectly. I ordered one of the items in custom sizes, very few brands can offer this option. The quality, service, packaging and delivery are all top notch.Totally recommend The Jacket Maker if you need excellent quality and the best service.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Custom Jacket Experience

Had a great experience with the Jacket Maker and their team. I sent my measurements and they sent a perfectly tailored leather jacket that fit my body type very well.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Craftsmanship & Quality

Craftsmanship & quality is the only fitting words that come to mind when I first seen my jacket. Great work & top tier customer service & communication.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Third times a charm, exceptional jackets

I have purchased 3 leather jackets from The Jacket Maker, and all 3 have exceeded my expectations. 2 of the jackets I had made to measure, and those jackets are the best fitting articles of clothing in my wardrobe. The latest one I bought I wanted to see how their ready made option fit, and it is very comfortable. Nothing beats made to measure, but the general sizing is on par with my measurements and the difference is simply a mildly looser fit. The customer service very friendly, knowledgeable and helpful with every step of the process. I am grateful for the value and craftsmanship provided by this company

August 29, 2025
Unprompted review

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