The Jacket Maker Reviews 481

Shawn did a Fenomenal Job assisting me in The Creation of my Backpack. The Design is magnificent and I highly recommend The Jacket Maker

My initial review was 1 star as I had verified via web chat that I could return for a refund if I was unhappy for any reason with the caviat that it couldn't be customised. However when I returned it I was told as I had bought during a sale I could only get store credit. I followed the complaints process but they said they couldn't find any record of the webchat and closed my complaint. I left a review here and was contacted by the company saying they would like to resolve the issue. I fortunately found a copy of my webchat had been saved to the cloud and sent a screenshot of this. Whilst it has taken 6 months they have now refunded me. As such I have ammended to a 3 star review. My advice is be careful to read everything on the website and check via webchat anything you are unsure of and make sure you keep a copy.

My custom jacket arrived today and it's amazing quality workmanship and materials, there was a long delay on my order but the team were very helpful and responded quickly to my inquiries and got my jacket to me as soon as they could

Back in October 2024, I purchased a jacket for my husband for Christmas and surprised him with it. He has been wanting a suede jacket with good thick lining, and this jacket was perfect! Unfortunately on Christmas morning, he tried it on and it was WAY too small, even though we ordered the size he would normally wear. I immediately got in touch with The Jacket Maker and worked with Max to find a resolution. We decided a custom made jacket would best work for us and I returned the jacket and sent my husband's exact measurements to Max for production. The new jacket arrived yesterday and fit beautifully! Though it took some time, it was worth the wait!

What a wonderful experience in working with the team at The Jacket Maker, in every way! They meticulously took our dimensions and created a beautifully crafted leather jacket, and most importantly, they faithfully executed an embroidered emblem of our company logo. But, as much care that was given to the faithful execution of the jacket, just as much was given in the customer service. They kept me updated as to its status and responded in all communications with courtesy and kindness. In every way possible The Jacket Maker exemplifies a company that cares about its products and its customers. These are the companies I choose to support. I can not give them a higher recommendation.

Great looking jacket, great fit. Coming from Pakistan in no-time, where they know a thing or two about leather. Great customer service by Sam. Cant recommend more and will be shopping again in the future.

This is my 6th purchase from The Jacket Maker, that should say it all. I own 2 jackets, and I purchased 4 more for my relatives. I asked for a Jordan jacket in brown, I already own a black one, and I have to say the JM team outdid themselves. It is a beautiful and fine piece of work, it's the same style as the blk Jordan but a whole different feel to it, a different vibe. The quality of the leather, the look and feel of the jacket is superb. I am once again a very happy customer
Hats off to the Jacket Maker Team
K Waki

Fantastic varsity jacket, I'd purchased for my husbands birthday back in 2024 (apologies for late review). It arrived so nicely packaged and with great care.

The jacket is fantastic, my husband absolutely loves it and has wanted one for years! I made sure I measured him properly before buying, and the measurements were spot on. He looks fantastic in it and says he feels so proud walking down the street in it.

We loved the little free gift of the leather notebook - how delightful 😊 He will use that often in his work. Thank you!

Thank you for a beautifully made, quality jacket 😍

I ordered a standard size L jacket and needed to exchange it for a size M. It should be something simple to do, but the support team is either very slow or simply doesn't care. It's been a week since the exchange was approved on the website, but I haven't received any guidance on how to proceed. I don't recommend buying from this website, the support is non-existent, it's a shot in the dark. I am extremely frustrated with my experience.
UPDATE - 21 February 2024
After many complaints, they sent me another jacket, apologizing for the delay and lack of support in exchanging the jacket. But the new jacket they sent me is made of synthetic leather, so much so that it doesn't even have a label indicating that it is real leather. I don't know if they think they can fool people by sending synthetic leather as if it were real, but not everyone is uninformed. They know so well that what they sent me is synthetic leather that they removed the label from the jacket that says it is real leather, because they know that it is a crime to sell fake leather as if it were real. I am very sad to know that such a big brand like this, with so much potential, does this to people. I hope they improve.

Asinine, deceitful and scummy. I bought a size large jacket and I couldn't hardly put it on it was so terribly sized. But no big deal, I'll just get an XL and fix it. I return/replace it and the XL isn't even close to true fit either. I requested a refund when I returned it as the website says 30 day returns. Their customer service is HORRIBLE. They are trying to gaslight me and say that I'm outside the 30 days return window and are trying to use my first jacket receipt for the return of the second jacket. Just an awful and deceitful way to do business. Avoid like the plague.

AGAIN EMORY MURRY:A Response from the jacket maker…They want me to retract my review on TRUST PILOT…..They offered me $40.00 and two zippers and I must retract my review on TRUST PILOT.I must admit I thought about because I don’t like any kind of negativity…And you have to pay $5.00 to retract your review on trust pilot,that being said …..The truth should not be hidden: I have paid WELL OVER THE PRICE OF THESE TWO VEST IN REPAIR AND TRAVEL…$160.00 just to repair with the correct machinery because of material and over a hundred miles for price and quality of workmanship…AND YES THEY OFFERED ME $40.00 two faulty zippers and retract my review here on this platform…..YOU HAVE NO IDEA HOW MUCH TIME I SPENT TEXTING THIS COMPANY TRYING TO SOLVE THIS PROBLEM…..they created,and still texting at this very moment because in 24HRS THEY WANT ME TOO ACCEPT THERE OFFER…..And for a moment I thought the zippers would correct the problem…….BUT THEY ARE THE SAME ZIPPERS ON THE VESTS AT THIS point and time…..All this TIME now I get this offer from there customer consumer branch……Who should been talking to me period……This Company is a WASTE OF TIME AND YOUR MONEY……I will STAND ON THE TRUTH WHICH IS MY FOUNDATION…….EMurry

Got a ton of emails back from them, talking back and fourth. Their leather looks good and feels good. They give some pretty good advice to get your size right. I might have gotten it wrong still but I think they will help with it.

We ordered a custom fit jacket. The Jacket was perfect. Very soft lambing with no imperfections. Also the fit was perfect also. I can't say enough good re: this company and the service.

I loved the jacket! After I fumbled the sizing and the return, Sam’s after-sales service was unfailingly prompt, courteous and efficient - I cannot fault The Jacketmaker on quality of their product and their support.

I received my jacket with a defect and I wasn’t happy at all, I contacted their customer service and immediately I received an answer from Sam,immediately he offered to help whit whatever he could to solve my problem. He was awesome, enough for me to recommend this place to anyone that’s looking for a great quality leather jacket. I rarely leave reviews but I’m extremely satisfied with they way that took care of me.

Initially I sent wrong measurements. The Jacket M realised they were implausible and queried them with me. The final jacked fitted perfectly and contained a number of design changes I had requested. I am very pleased with the finished result.

Beware their returns policy.
They will not give you a full refund. They will try to fob you off with a gift voucher. Completely against the law and useless if you don’t intend to buy another jacket. Stick to your guns and only accept a refund, it is your consumer right in the UK even if they say that they sold in the Sale or Black Friday, and they claim that they had made it clear that returns meant only gift voucher.
For £300, the product was lower quality than expected. It comes direct from Pakistan which I hadn’t realised - which made delivery longer. I found the sleeves too tight - definitely could not get my arms in with a jumper on. The body was too long and the leather was not the best. But this is a £300 jacket not a £1000 one.
The returns issue left a bad taste and made me feel that they are quite a sharp company and not really interested in customer service

I have brought two jackets now from this company and I have found on both occasions the quality, price and customer service is outstanding!

The jacket I asked for was tailor-made to my specifications with quality components. I love the jacket!