The Jockey Club Reviews 

I wanted to credit or exchange my x4 ticket purchase as I found a voucher code to save myself some money but the customer service advisor wasn't very helpful and unable to resolve my query.

Rang ticket office to put my two tickets together as one is a recorded delivery, can not do !
Asked when they will be sent ?
Next couple of weeks , the meeting is two weeks time !! The service is totally indifferent, a I don’t really care attitude by the gentleman .
Shockingly bad , I have spent thousands with them over the years ……. Racing is really poor with its traditional customers, they just don’t care & I love horse racing . It’s such a shame as a customer you don’t seem to be valued

Can’t thank you staff enough for all their help in tracing down our missing tickets. Everyone that I dealt with couldn’t do enough for us. Excellent customer service

Purchased the wrong tickets for Cheltenham 2025 but they promptly sorted this and amended them as requested. Many thanks.

Very helpful and with a quick response to help

A very quick reply to my query re children's tickets . I hadn't selected one and they very kindly send they would post me one . Very impressed.

Excellent value for money - lots of space for a small family or a couple to spread out. Useful for eating breakfast and full fridge for drinks etc.
Can be accessed from outside or through Cosmo casino. We had a wonderful view of the Bellagio fountains and the Eiffel tower. Small pool or can use the Cosmo's for free.

We are visiting with a child and elderly person for the first time so it was great to have all my questions answered for a less stressful day.

These discriminating morons will no longer let me into their racecourses because I don't use 'plastic'. I'm a 75-year -old disabled war veteran and was treated like royalty at Carlisle a couple of years' ago on the Remembrance Day meeting; I can't even get over the threshold now because I only use the bestial CASH. I've tried emailing them but they're too pig-ignorant to even reply. Well done,thou good and faithful servant, I hope they rot.

Increasing ticket prices closer to the event.

Bought 2 hospitality tickets for Cedric's which I paid 215 for each a few weeks back. Wanted to get 2 more and they have increased to 230z told this is normal. Normal? To increase a ticket price closer to the event? Maybe by a tout but not from an official source! Shocking rip off culture.

In response. I go to many sporting events and live events and have never seen prices increase officially closer to the event. Only touts and 3rd party sellers up prices.

Stop trying to justify trying to shaft people.

Haydock Park is now completely none family friendly. You can’t book child tickets online but have to ring a premium number to add them. They close the Befriendly entrance and cheaper tickets. You pay for Grandstand tickets to be able to sit on the grass in the Befriendly area.

I have always experienced good customer service but this time I was having problems separating 16 tickets sent to me and when I asked for help, I was sent each ticket individually. Saved me so much grief. Quick and excellent service. Thank you. 🤩

I had an issue with a ticket not showing correctly, I emailed them and they resolved this within an hour.

For the second year in succession, I’m experiencing tickets issues with the Jockey Club ref Aintree Tickets .
Last year was stressful …, this year is heading the same way .

I ordered tickets but put the wrong date in. I contacted the jc and they were changed and re sent in around 10 minutes.
Great service. 👍

Great customer service answerd my query same day

I had the wrong name on my ticket and they responded quickly and sent me a new ticket promptly

I spent the time to change my address with you on 1st March to send the ticket too. It was clearly sent to my old address. Very poor and disappointing

I have never placed a bet but intended to yesterday at Cheltenham. After about two hours (and having selected the eventual winner and third horses!) I gave up.

I feel sure the process must be very simple. - select a betting agency, sign on, choose a venue, choose a race,, choose a horse, place a bet. But NO, I fell at the send hurdle hurdle. Where did I go wrong?

Regards

Chris Kiddy

Awful policies and customer service, idiotic prices