Awful service
Awful service, don’t reply to emails and when my sunglasses finally arived they had the wrong lenses in.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
online cycling store run by cycle enthusiasts
United Kingdom
Awful service, don’t reply to emails and when my sunglasses finally arived they had the wrong lenses in.
3.5 weeks for order to arrive. No updates from The Kent Cyclist. No reply to emails and had to go through social media to finally get an update. On the 6th June we were told items had been posted and will be a couple of days. The items finally arrived on 10th of June and the post mark showed items were posted the day before hand. Will not use again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.