My impression of this company is just like the title rolling downwards the more I use it. You get the feeling they rather take your money than give you a decent product and that's why I am staying awa... See more
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I purchased a sink and received the wrong one as was a packing error. I understand these things happen but as my old sink had been removed to replace the work tops I was then left with no water for 2... See more
Just ordered for delivery in Northern Ireland supposed to be free delivery. I got an email 2 hours later to say that there is a £19 charge for delivery. Surely you should have indicated that in the... See more
Ordered a hob and it arrived in good time, warranty cards were in French and Italian, had an issue with it leaking and all they did after waiting 2-3 days for a reply was give me the number for the ma... See more
Company replied
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453 reviews
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Quick and easy to order item on …
Quick and easy to order item on website, excellent value, constant updates regarding delivery - would recommend!
July 18, 2017
Unprompted review
Caron Phoenix kitchen sink
As having recently purchased a kitchen sink from the kitchen seller I would certainly recommend them to my friends. The service, packing and delivery was excellent.
July 18, 2017
Unprompted review
Good comunication
Good comunication. Fast delivery and sink looks fantastic.
July 18, 2017
Unprompted review
Fast delivery of my selected product
Fast delivery of my selected product. Thank you
July 12, 2017
Unprompted review
A pain to do business with! Will never use again!
scheduled delivery dates and didn't show up 3 times, took over a month to receive the goods. When conpaint was raised with customer service I received no response, instead they passed my contact details onto their supplier to contact me without my consent (data protection violation). When the goods finally arrived they came without any packaging and the corners of both upstands on each end were all chipped and scratched. Terrible company, would not use again.
Update: The Kitchen Seller has updated their reply highlighting a number of "facts" that simply aren't true. They did not state that they would pass my personal information onto their supplier when ordering or that the product - I can only assume they've since updated their processes and practices to ensure legal compliance (which is good, well done!). The issue here has always been the poor customer service of The Kitchen Seller and the mismanagement of the delivery process - to push liability onto the supplier when the customer has ordered direct with the Kitchen Seller isn't acceptable.
I also very much enjoyed the amended slightly passive aggressive reply! Keep up the good work!
July 9, 2017
Unprompted review
Reply from RollingSlots
Hi Lisa,
This order for worktop product is delivered to you directly from the manufacturer as advised in your delivery information email. We rely on them to provide the same high level of service that we would extend to you had we have delivered the item to you on our own transport. I am sorry to hear that the delivery was such an ordeal and that although not a regular occurrence still unfortunate that it has fallen on the occasion that you have chosen to order.
There certainly was no data protection violation, without the delivery firm having your name, address and phone number it would be rather difficulty for them to deliver. We advise that the supplier will be delivering to you directly in the delivery information email which would have highlighted this fact to you.
I am glad we got there in the end and hope that you are loving the worktop!
The Sales Team
Happy Customer :)
Competitively priced great communication fast delivery. Would use again.
July 6, 2017
Unprompted review
Couldn't have been happier with the …
Couldn't have been happier with the service and quality from these guys. I was expecting that sinking feeling while trying to decide of what to get. But a few taps on the website and I quickly managed to draw down the options. I didn't grilled to buy anything I wasn't happy with. And the options weren't too exhaustive that it fried my brain.. easy work, top of my list...
July 6, 2017
Unprompted review
Great & quick service at sensible …
Great & quick service at sensible pricing. Definitely recommend & will use use again.
July 5, 2017
Unprompted review
Smooth transaction
Pleased with transaction and value. Item delivered on time. Smooth transaction with no complaints.
June 25, 2017
Unprompted review
Don't buy from this company
The service of this company is the worst ever.
Never order from this company they don't send the staff on time and not help you after.
June 21, 2017
Unprompted review
Reply from RollingSlots
Hello Michal Edree,
As discussed, DPD reported your sink (dispatched 16th June having received the order 15th June) as being damaged in transit. As soon as this was reported we dispatched a new one to you on next day delivery.
Always disappointing when this happens, we would feel equally as upset, anything in the kitchen is such an emotional purchase. As you can see by our other reviews we are potentially not the worst company ever as you have declared, customers love our constant emails and updates. I hope that the new sink finds you well... Enjoy!
Best Wishes
The Kitchen Seller
Excellent service would recommend to …
Excellent service would recommend to anyone
June 20, 2017
Unprompted review
Excellent service would use again and …
Excellent service would use again and recommend
June 20, 2017
Unprompted review
Prompt and efficient service
Prompt and efficient service, arranged delivery to suit me and arrived as agreed. Very happy with product too!!
June 13, 2017
Unprompted review
Excellent service
May 30, 2017
Unprompted review
Good service and competitive pricing.
May 30, 2017
Unprompted review
Very good service received goods next …
Very good service received goods next day thanks Tom
May 30, 2017
Unprompted review
Exellecent Service
After a nightmare ordering from somewhere else. I decided to order from the kitchen seller. So glad I did, excellent customer service and communication. Delivery arrived on time and item was not broken. Thank you. 5*
May 28, 2017
Unprompted review
SMEG Carbon Filters
clear description, easy payment and prompt delivery.
May 28, 2017
Unprompted review
CDA Dishwasher.
Product, communication and delivery excellent. Free delivery an added bonus. Highly recommended. Thank you.
May 27, 2017
Unprompted review
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