The Lens Doctor Reviews 

24
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I had a pair of amazing Tom Ford glasses that I wanted to update the lens to and after being told I needed to buy all new glasses, I heard about Dr Lens Change's services. After checking with them an... See more

Rated 1 out of 5 stars

Total nightmare fixing a 300 f2.8, spent 9 months waiting patiently (about 20 phonecalls*) to get the lens fixed, he roughy said it might be £800 to fix which esculated to just short of £2,000.... See more

Rated 1 out of 5 stars

I've used Eddie in the past for lens servicing without issue, however, my camera fell from a highly polished table, which lead to my 28-70 f2.8 L be broken in half. I seng this to Eddie mid Nov 2018.... See more

Company replied

Rated 5 out of 5 stars

I had a Sigma 50-500 that Sigma said was too old to repair. Lens doctor has repaired it and returned it to me. Yes communication was a little delayed during lockdown but the job has been completed as... See more

Company details

  1. Phone Repair Service

Information provided by various external sources

A detailed site for repair modification and development of older Canon equipment, including older EF Lenses, Canon FD repairs and conversions to EF, and general repair and service of ALL up to date Canon EF Lenses. We also carry out repairs for any Older Lenses including Zeiss, Leica, Olympus , Nikon, Pentax, etc indeed any lens can be repaired.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

24 reviews

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1.7

All reviews

(24)

1 review in the last 12 months

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Rated 3 out of 5 stars

Have been an established customer now …

Have been an established customer now for some time now, but for the past couple of months haven't been able to contact them. Now even emails to the Lens Doctor bounce back as failed. Not sure what is going on.

July 3, 2017
Unprompted review
The Lens Doctor logo

Reply from The Lens Doctor

Hi Albert,
We had major problems with our website service provider, meaning that if you sent mail to the lens doctor, it bounced back to the sender , this has all been sorted and a notice published onto the Website Contact page apologising for the inconvenience this has caused. I believe I wrote to you last week regarding your enquiry Albert, sincerely sorry for what looked like not caring, quite the contrary Albert.. if you need to speak to me direct for re-assurance just call me.
Many thanks
Eddie

Rated 5 out of 5 stars

Top quality work every time

I found Eddie Houston, aka the Lens Doctor, a few years ago. After various enquiries, I started to have some Canon FD lenses converted by him, and I’ve kept having them done. I have been very pleased with all the advice I’ve received and all the work done for me.

A recent conversion took longer than usual as I know Eddie had some major problems in the aftermath of a flood and having to have major work done to sort all that out, I don't think the insurance company made it easy.

Despite all that, I now have the latest conversion I have been waiting for and as ever I’m highly delighted with it. I will soon be sending yet another lens for conversion, a couple to be painted and a few lens hoods to be tightened up. Eddie knows his stuff and is worth waiting for.

June 10, 2017
Unprompted review

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