the Luna edit  Reviews 32

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Had a question about payout time, opened chat at 12pm expecting a bot. Real person answered in 8 min, sorted it without making me feel dumb.

Rated 1 out of 5 stars

Limits panel is straightforward. I lowered my weekly limit, took effect immediately. Increase needed a 67h cooldown, which is the right asymmetry.

Rated 5 out of 5 stars

I've made 5 purchases from this business and each time have been blown away by the beautiful jewellery. Always EXACTLY as described, beautifully packaged with such care and attention to detail. The... See more

Rated 1 out of 5 stars

Single-transaction cap is 403 GBP - splitting a big win into 30 transactions costs 35 CAD in fees.

Company details

  1. Jewelry Store

Written by the company

Vintage jewellery is beautifully well made and designed to stand the test of time. With the pieces already in circulation, there are no new resources required to make your dream piece and therefore the most sustainable option when it comes to purchasing new jewels!


Contact info

2.2

Poor

TrustScore 2 out of 5

32 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Signup confirm 9min

Email confirmation took 9 minutes to arrive at signup — unusual for a brand using a modern transactional email service in 2026 today.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Re-KYC rare

Re-KYC happened once in 2 years of play — peer brands re-KYC every 6 months — the brand respected my time without compromising compliance.

May 5, 2026
Unprompted review
Rated 1 out of 5 stars

Stats fix never 3

Statistics promised a fix in "next update" — three updates later still wrong — support stopped responding to that ticket eventually surely.

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

I've made 5 purchases from this…

I've made 5 purchases from this business and each time have been blown away by the beautiful jewellery. Always EXACTLY as described, beautifully packaged with such care and attention to detail. The customer service is second to none - you can tell that Kelcie truly cares about the customer and the items that she sources and lovingly sells. Would highly recommend this small business to any one and think they make the most beautiful, thoughtful gifts for a loved one.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

The most dreamy gold pearl locket !!

My husband secretly ordered my locket as a wedding present because I was OBSESSED with the gold pearl locket Kelcie had just got into stock. She is so amazing at what she does and if I could order 5 more then I 1000% would. The quality is second to none and the packaging …. Just class !!! The work and effort she puts into her small business is so commendable. I wear my locket every day and my little 8month old is obsessed with it. Thank you so much Kelcie and I will recommend you to everyone xxx

September 20, 2024
Unprompted review
Rated 5 out of 5 stars

Three lockets in….

The Luna Edit is the most beautiful business. The lockets are stunning (I just received my third), the communications, support and service is exceptional, and dispatch/delivery is super speedy. Everyone should treat themselves to one of these pre-loved/vintage/antique beauties. Or treat someone you love. You won’t regret it. I cannot recommend highly enough.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful vintage locket

I’ve been a silent admirer of The Luna Edit on Instagram for quite a while, watching and waiting for the perfect vintage locket to catch my eye. And I was not disappointed.
My locket arrived beautifully packaged with added touches of dried flowers, mini bead heart and the most gorgeous scent in the box.
The locket itself is just perfect. Kelcie was very helpful in sending videos and advice regarding photos. Correspondence was always very prompt and once I mentioned it was for an upcoming special occasion Kelcie made sure it would arrive in time. I’m totally in love with my new locket, I wear it every day and love the idea that it is something I can pass on to my own daughter.

February 27, 2024
Unprompted review

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