No wonder so many negative reviews on The Mobile Base CA
The following full online communication log says it all concerning Mobile Base Canada being such an unappreciative, 1-day, 1 message totally arrogant & annoying communication style. This is about a refurbished ipad I purchased from them through Amazon.ca a month ago. I wasted lots of my time trying to save these people a full refund action & what did I get other than their multiple ridiculous & non-apologetic attitude.
People at The Mobile Base CA care nothing about how much their defective, supposedly to have been fully tested to ensure 100% functionality product they are selling on Amazon.ca platform has caused me in terms of time, mental stress, frustration & lots of disappointment & much decreased confidence in shopping at Amazon.ca, especially their third party sellers anymore......
YOUR CONVERSATION WITH
The Mobile Base CA
Feb 28, 2026 9:50 a.m.
Just found out that the charger included is defective , not working properly, i have to keep checking & adjusting the cable/charger & constantly monitoring if the pad shows a charging symbol. Took awfully long time to charge, 10% for 36 hour period!!!
Feb 28, 2026 9:52 a.m.
i was told there should have been a user manual in the box but there was none
Feb 28, 2026 4:45 p.m.
ipad shows "not charging" since about 3 hours ago when still plugged in with this unbranded charger, no good however i tried
Mar 2, 2026 1:01 p.m.
Either the charging cable and/or the charging port of this pad is defective/damaged. Can you send me a replacement certified charging cable to try to see if it will work all ok or just return everything for a full refund?
Mar 2, 2026 1:19 p.m.
Hi,
Thanks for reaching out.
Before we send a replacement cable or process a return, could you please try using another compatible charger if you have one available? This will help us confirm whether the issue is with the cable or the charging port itself.
Thanks!
Mar 2, 2026 3:18 p.m.
if I had another compatible charging cable, I would have already tried instead of spending time contacting you & amazon
Mar 3, 2026 10:46 a.m.
Hi,
No worries! In that case, we can either process a $15 partial refund or ship out a replacement OEM charger today.
Please let us know what option suits you best.
Thanks!
Mar 3, 2026 1:50 p.m.
please ship out a proper charging cable to same address today. if this still does not charge normally i will ship back both cables & the ipad for a full refund
Mar 3, 2026 1:57 p.m.
please assure me that this will not affect my full refund of $107.24 IN ANY WAY if this replacement charging cable still does not work & I need to do a return . THAT IS---YOU WILL NOT CHARGE ME NOW OR LATER FOR THIS REPLACEMENT CABLE OR RELATED SHIPPING
Mar 3, 2026 1:59 p.m.
IF THERE IS A CHARGE, LET ME KNOW & I JUST GO AHEAD & RETURN THE DEFECTIVE IPAD & CABLE
Mar 4, 2026 11:50 a.m.
Hi (private),
We’ll send you a replacement charger at no cost. Please provide your name, shipping address, and phone number to proceed.
If the device still isn't working after the new charger arrives, feel free to start a return via Amazon.
Thanks,
The Mobile Base team
Thank you for your feedback!
Mar 4, 2026 11:59 a.m.
Amazon said DO NOT PROVIDE ANY PERSONAL INFO HERE, PLEASE REFER BACK TO THIS SAME ORDER FOR SHIPPING INFO AS I SAID!
Mar 4, 2026 12:00 p.m.
I SHOULD NOT SPEND ANYMORE EXTRA TIME WITH YOU!!!