The Mobile Store Reviews 

6,576
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

It could be a 5 stars rating but I believe that I am scammed. I ordered a powerbank on discount via Klarna App and the order was paid. Besides powerbank I also thought to buy iPhone screen protecto... See more

Rated 5 out of 5 stars

Had a few questions / problems with the delivery and costumer service helped me very quick , polite/kind and amazing attention! .- more than recommended. Already purchased 3 times with them. Thank... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the service and the products. Delivery is fast, usually in a letter format straight to the mailbox. Have bought phone covers (the good ones from Spigen), screen protectors and an i... See more

Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Information provided by various external sources

Sveriges ledande butik för mobiltillbehör & mobilskal online. 365 dagar öppet köp, oslagbart billiga priser samt snabb & kostnadsfri frakt!


Contact info

4.0

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(6,576)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very happy with the service and the…

I'm very happy with the service and the products. Delivery is fast, usually in a letter format straight to the mailbox. Have bought phone covers (the good ones from Spigen), screen protectors and an iPad cover and everything was really good.

May 23, 2023
Unprompted review
Rated 2 out of 5 stars

Product not as described on the web site

I ordered a protective shell for my new Moto G 72 smartphone based on their description of it as having a "hybrid" built (two materials used, one soft, one hard) and corners reinforced to protect the phone in case of a fall. Practicalities worked quite OK, but when I familiarized myself with the shell I was disappointed:

* the hard material appears to only cover part of the back of the phone
* there is no protective extra padding at the corners

Obviously, I felt more than a little cheated by this mis-information. It turns out that TMS has now discontinued selling this product.

April 17, 2023
Unprompted review
The Mobile Store logo

Reply from The Mobile Store

We apologize for any inconvenience caused by our product not meeting your expectations. We understand your frustration and would like to offer our assistance in finding a solution.

We strive to provide accurate and detailed product descriptions on our website, but in this case it seems that we have fallen short. We have discontinued selling this particular product and will take steps to ensure that our product descriptions are clearer and more accurate in the future.

If you would like to return the product for a refund or exchange, please let us know and we will be happy to assist you. We value our customers and want to make sure that you are completely satisfied with your purchase.

Thank you for bringing this to our attention, and we hope to have the opportunity to provide better service in the future.

Rated 1 out of 5 stars

My uv lamp didn't work send them…

My uv lamp didn't work send them pictures of broken uv lamp and esplanade everything that happen. They ask me if I use glue. I had written that I apply screen protector and lamp keep turn on turn off and begin to fall apart in end it broken so that was wasted money . Never going to buy from them again. Will oder from different companies now

March 23, 2023
Unprompted review
Rated 2 out of 5 stars

Not for Apple users

The products are not usable quality. I don't think their accessories are qualified nor certified to use for Apple products. All the purchased died very fast, also damaged battery capacity of my Airpods, iPhone, Apple watch. I chose the shop because of the cheap. But I regret the purchase. I feel like the money went into a bin. The service is okay. The staffs are fine. But not convenient system.

March 21, 2023
Unprompted review
The Mobile Store logo

Reply from The Mobile Store

Hi Sara!

Thank you for your message and feedback.

We are very sorry to hear this. We strive to have every customer be satisfied so it's unforunate that we didn't achieve it this time. If you contact us on our email, info@themobilestore.se, we'll do our best to help you with this.

Rated 5 out of 5 stars

Perfect

I got my order and everything is fine and i'm satisfied with the products.
Shipping was fast too.
Thank you very much and i wish you a happy new year.

December 29, 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

The website was easy to use, the product I ordered was exactly as expected. The delivery was lightning fast. I will definitely use this company again. Highly recommended.

October 19, 2022
Unprompted review
Rated 4 out of 5 stars

Good value for money!

Good value for money product delivered on time. I placed a second order and this was delivered as quickly as the first order 786469134.
Only issue I encountered was that the second order was never confirmed via e-mail after payment (unlike my first order), that was a bit odd, but fortunately all arrived well. It is likely I order here again in the future.
I can recommend this shop.

September 13, 2022
Unprompted review

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