The Mortgage Branch Reviews 

59
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Excellent service, Ade kept me in touch through all the stages of the process.

Company replied

Rated 5 out of 5 stars

The best mortgage advisors we could have asked for! I can’t thank David and his team enough. We bought our first home with them six months ago, and the experience was truly excellent thanks to thei... See more

Company replied

Rated 5 out of 5 stars

Ade and the team at the Mortgage Branch were incredibly helpful when we re-mortgaged our property. They were helpful, communicative and made the process easy and stress free. We would thoroughly recom... See more

Company replied

Rated 5 out of 5 stars

Sam and his amazing team are absolutely incredible at what they do. They helped us to negotiate a fantastic mortgage deal and gave us the reassurance we needed during times of uncertainty. After... See more

Company replied

Company details

  1. Finance Broker

Written by the company

About The Mortgage Branch Based in central Cheltenham, The Mortgage Branch is one of Cheltenham’s leading mortgage brokers. Having brokered mortgages in areas throughout the town and across the UK. The Mortgage Branch offers specialist mortgage advice and brokerage for clients of all property types and values from first-time buyers, through to portfolio landlords and Limited Company buy-to-let mortgages. Our team of dedicated mortgage brokers are highly experienced in navigating the complexities of finding favourable interest rates and securing the right mortgage.


Contact info

4.8

Excellent

TrustScore 5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(59)

19 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Could not recommend more :)

Ade was amazing! As a first time buyer, it was reassuring to have someone knowledgeable to take me through the process, taking their time to explain all the steps and alleviating any stress and anxiety I have had along the way. I received my mortgage offer and am delighted - thank you!

Highly recommend using The Mortgage Branch - you won't be disappointed!

August 20, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

We're delighted to hear about your positive experience with Ade at The Mortgage Branch. Thank you for recommending us!

Rated 5 out of 5 stars

Smooth Process

Ade is amazing , he made the stressful mortgage process simple and easy , highly recommend him best broker by far !

August 15, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

We are pleased that Ade made the mortgage process simple and easy for you. Thank you for recommending him!

Rated 5 out of 5 stars

Thank you Ricky, Jenny & David - The Mortgage Branch

We want to take this moment to express our sincere gratitude for all the support you accorded us through this journey. When we started with David he assured us that all would be well.
We are so grateful to Ricky, Jenny, Sam, Alex and the entire office for your support and appreciate all you have done for us.
Thank you from the bottom of our hearts for being there when we were down, you equipped us with a lot of knowledge about properties.
Your generosity and kindness have touched our hearts in such a special way.
You have gone above and beyond, and we are truly grateful for your time. Thank you once again from the bottom of our hearts.
Thank you so much, Ricky, Jenny and David, for making our property dream a reality.
Words can not express how we feel please accept our gratitude.

July 29, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thanks for your kind words. We're glad to have been able to help make your property dream a reality.

Rated 5 out of 5 stars

The Mortgage branch have been great…

The Mortgage branch have been great from the very start of our Mortgage process to the end especially, Sam. The communication and support Sam gave us has been brilliant. We would recommend The Mortgage Branch to anyone in the future.

July 24, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

We're overjoyed to hear that Sam provided you with brilliant communication and support throughout your mortgage process. Thank you immensely for recommending The Mortgage Branch!

Rated 5 out of 5 stars

So much more than mortgage advisers

We have been supported from start to finish. Every member of the team has been kind, helpful and informative. We went into this process with anxiety and uncertainty, and we’ve been taken care of through everything. We received our mortgage offer yesterday and we are so grateful for the guidance and encouragement throughout.

Highly recommended, you won’t regret it. Thank you so much, your kindness, reassurance and support has meant so much.

May 15, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your kind words, Ellie! We're thrilled to hear that you had a great experience with our team at The Mortgage Branch. It's understandable to have uncertainties, but we're glad we could provide you with an honest assessment and take care of the rest. We appreciate your recommendation and are here to assist you whenever you need us.

Rated 5 out of 5 stars

Great work getting our Holiday let…

Great work getting our Holiday let mortgage approved. Appreciate the effort from the team

May 8, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

We are so happy to hear about your positive experience with The Mortgage Branch. Thank you for the 5 star review.

Rated 5 out of 5 stars

Customer service

Great customer service and communication with the customer. Highly recommend.
Thank you!!

April 1, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your kind words! We're so pleased that you found our team at The Mortgage Branch helpful. Providing clear advice and explaining your options is our top priority.

Rated 5 out of 5 stars

5* Cannot Fault Anything

Impeccable service from ALL of the team. As first time buyers we were unsure as to wether we were in a position to buy. We were given an honest assessment and the rest was taken care of. Couldn’t fault the service at any stage and highly recommend to anybody!! Thank you

October 3, 2023
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you for your kind words, Joe! We're thrilled to hear that you had an impeccable experience with our team at The Mortgage Branch. As first-time buyers, it's understandable to have uncertainties, but we're glad we could provide you with an honest assessment and take care of the rest. We appreciate your recommendation and are here to assist you whenever you need us.

Rated 5 out of 5 stars

Ade got us a great deal and helped us…

Ade got us a great deal and helped us through the process very well. James is quality, very good at handling customers, and we can be difficult lol, he deserves a pay increase. Thanks all.

December 1, 2023
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you, Grant, for your kind words and positive feedback about our services at The Mortgage Branch.

Rated 5 out of 5 stars

Alan at the mortgage branch

Alan at the mortgage branch couldn’t have done more with supporting us through our mortgage application. Often going above and beyond trying to do the best for us as clients. Fantastic service and will be using him again when our current deal ends

January 5, 2024
Unprompted review
The Mortgage Branch logo

Reply from The Mortgage Branch

Thank you, Dan, for your kind words and for choosing The Mortgage Branch. We're thrilled to hear that you had a positive experience with our team. We look forward to assisting you in the future if needed.

Rated 5 out of 5 stars

Great service

Great service
Got a deal that other brokers couldn’t.
Good communication throughout the process.
Highly recommend

December 2, 2023
Unprompted review
Rated 5 out of 5 stars

Cannot speak highly enough!

Sam and the team have been fantastic throughout the process, and have made what can often be a stressful and complex affair very straightforward and manageable. Their communication has been superb from start to finish and it was easy to see they had our best interests at heart from the get go, reviewing the market and giving us good advice throughout. Would highly recommend, especially to those embarking on their first mortgage.

November 16, 2023
Unprompted review
Rated 5 out of 5 stars

I have used the mortgage Branch twice…

I have used the mortgage Branch twice now, a broker who goes extra mile for client. My case was complicated with bridging loans, but they worked so hard to get me out of it. Thank you James, Jenny and David. An outstanding team that follows every step and you have peace of mind for their excellence 👏🏾 ✨️

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant customer experience.

I appreciate we live in uncertain times and the pressure on finding mortgage or remortgaging can be a very stressful experience.

So I wanted to share the positive customer journey experience I have had with the Mortgage branch. In particular my broker Ade and James his case handler.

There customer care is simply outstanding and genuinely appreciated. Thank you for looking after me and a making my remortgage as easy as possible

August 20, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look