I have used Gut Love for a number of years and very happy with it. It has reduced my symptoms of GERD and now manage it without taking any drugs. I wish Naked Pharmacy hadn't changed their subscript... See more
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I genuinely can't recommend The Naked Pharmacy enough. I started with Saffrosun Calm and honestly noticed a difference within a few weeks — my mood felt more stable and I just felt a bit more like... See more
First class customer service from Naked Pharmacy. I emailed them with a question and received a very quick response from one of their Pharmacists with clear, helpful advice delivered in a warm and fr... See more
I absolutely love everything about The Naked Pharmacy and what they stand for. Their pharmacists are so knowledgeable and I felt so empowered to make my own decisions about my health following the fre... See more
Company details
Written by the company
The Naked Pharmacy was founded with strength, purity and evidence being at the heart of our business. Our mission is to help individuals achieve their very best health by combining free advice with premium-grade, natural supplements clinically tested to pharmaceutical standards. As Europe's only 100% natural pharmacy, our pharmacists are on hand to offer personalised guidance and support by helping customers maximise the benefits of our supplements, address questions about medication interactions and offer tailored recommendations. Natural supplements, formulated by pharmacists, proven by science.
Contact info
Surrey Technology Centre, 40 Occam Road, Surrey Research Park, GU2 7YG, Guildford, United Kingdom
- 01483 678438
- care@thenakedpharmacy.com
- www.thenakedpharmacy.com
4.7
Excellent
45 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I've been working with the Naked …
I've been working with the Naked Pharmacy since they first started and honestly can't fault them. Their products work as well as they say, and Kevin has always been able to answer my questions fully and promptly. I can highly recommend them.
January 18, 2018
Unprompted review
Natural products, great friendly service with staff who take the time
Natural products which actually work, I have called their Pharmacist a few times and he has always been polite and really helpful, providing advice that does not just include their products.
January 18, 2018
Unprompted review
Buyer Beware!!
I used this company on two occasions to buy health supplements.
After the second online purchase, I received an email from them, enclosing an invoice and saying "Thank you for your subscription". This apparently referred to a purchase I made approximately a month beforehand and which I certainly NEVER knowingly requested to buy as a repeating subscription!
In addition, I could find no link to my account so I could check up on what payments could be going out or when, although I did click "cancel subscription".
I am totally freaked out by the behaviour of this company and still don't know where I am standing.
Don't use this company for any reason whatsoever as you may end up with repeat subscriptions you did not want! I suggest to anyone that they use iherb.com for their supplements.
January 15, 2018
Unprompted review
Reply from The Naked Pharmacy
Firstly I would like to say that we e mailed and called Vivian's mobile number several times leaving messages and our contact number. We did this within 24 hours of receiving this complaint. We also refunded her previous Paypal charges immediately. Unfortunately, Vivian chose to post this complaint before we were given the opportunity to resolve the issue with her directly which is always our preferred approach. I have also e mailed Vivian again today to confirm her account has been deleted.
Great customer service is very important to us and fundamental to the way we do business. This is the first complaint we have received since we launched the company two years ago. We have made changes to the website to ensure that the subscription button is made clearer to customers. This subscription service is important to our regular customers who are using the supplements to help with specific health conditions and who do not wish to run out. We are sorry that it has caused an issue in this instance.
Kind regards
Kevin Leivers
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