The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.5
Average
764 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
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Ordering was easy.
December 4, 2023
Needed this part asap still not here …..
Needed this part asap. Still waiting. If I knew this would come from Norcold I could have ordered through them directly vs sourcing through a third party that would appear not to have the part in stock and will be getting it after the fact from Norcold.
Kind of a bait and switch. When they did not have a refund should immediately offer a refund so a person can look elsewhere.
November 30, 2023
The control board arrived early and…
The control board arrived early and only took about 10 minutes to change. My “new” rv fridge now works like new! I highly recommend these guys!
November 27, 2023
Came quickly and well packaged.
November 9, 2023
Extremely fast fulfillment of exactly…
Extremely fast fulfillment of exactly the right parts needed. Couldn't be happier with the results of my order.
November 6, 2023
Still waiting
It’s a little premature to ask how your doing when there has been no update on my order and it hasn’t shipped. Also, I put in a password wrong twice and I was forced to reset my password. Really? 2 wrong submissions and automatically reset?
November 1, 2023
Ordered a product
Ordered a product, paid for it, then 2 days later I got a email saying it was not in stock and will take 2 to 3 weeks to come in. Wanted to cancel, but then I would get charged a fee. So I decided to wait. After 5 weeks and no product and no response to my messages. I filed a complaint with PayPal. A week later the product shipped. Now the season for camping is over I finally received the product. Could order somewhere else and had it sooner.
August 22, 2023
Unprompted review
Great service and good pricing
Great service and good pricing
My only hesitance is that i felt too rushed during ordering as i was getting confused with the part numbering and compatibility discrepancies
September 27, 2023
Still waiting
I am still waiting for my item. The tracking information still says awaiting shipment since September 26.
September 26, 2023
Ordered June 27
Ordered June 27, recieved October 11. Poor customer service. Just found out that the same part number was available and in stock on Amazon. Could have had it in 4 days.
June 27, 2023
The part was exactly the right part and…
The part was exactly the right part and came within a couple of days.
September 28, 2023
Would have ordered it somewhere else
I ordered a part that you said was in stock but than got an email saying that it was on back order if you don’t have it say that in your adds
September 27, 2023
you where unable to supply part I…
you where unable to supply part I needed
Had to go to ebay to get part
September 26, 2023
final updated review of the rv fridge guys
I need to do a complete redaction of my last 2 reviews of the rv fridge guys and Brian, I believe is the owner.
After several miscommunications and not receiving my order after an expected time, I assumed I was being ripped off by a scam company.
This is NOT the case!
I have since received some photo delivery proof and have been able to track down 1 package that a neighbor took in when I wasn't home. Still missing 2 other packages but very pleased to find that Brian and the rv fridge guys did as they said and had my order delivered as was expected.
So thank you Brian, your assistance allowed me to retrieve at least 1 of the 3 packages said to have been delivered.
Full apologize to the RV Fridge Guys for my previous negative reviews
June 25, 2023
Reply from RV Fridge Guys
Spoke with customer and provided tracking. Packages were delivered weeks ago. Not sure where the confusion came in but glad it got sorted out, Robert.
Since getting this reply I have spoken with customer again and provided proof of delivery, pictures taken by delivery man. Three packages delivered on separate days to your doorstep. If you would like to file a claim with UPS, you're more than happy to do that but I'm glad you were able to verify with us over the phone that the picture of the package in front of your door was in fact your door. There is nothing more that we can do here but clearly stealing from our customers is not something we do and I resent the statement.
Ordered a part about a month ago
Ordered a part about a month ago. Have not heard a word about the order, whether it is backordered, shipped or just what the status is. When I look it up it just states "awaiting shipment" Have inquired twice and no response. Frustrating
August 28, 2023
Reply from RV Fridge Guys
Hello Brad, We have not received any emails from you asking about your order. All you need to do is go to the bottom of our website to the Check Order Status button and we respond within 24-48 hours to ALL emails. Our phone lines are very busy and for that we apologize but we guarantee email responses. Your order is on backorder and we are still waiting for it to arrive. I wish we there was more we could do for you to improve your rating but unfortunately web do not have accurate ETAs on backorder parts as the manufacture states they will be shipped out in the order they are received when available.
No response to communication on order
August 30, 2023
Reply from RV Fridge Guys
Hi Tom, I am not sure what you mean, I see you sent us an email at 9:47 on 9/18 and we responded to you at 10:31am on 9/18 stating your order was shipping out that day.
QUICK EASY AND SHOWED UP WELL PACKED
August 29, 2023
Reply from RV Fridge Guys
Thanks so much for the review we really appreciate it!
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