The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.4
Average
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
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They sent me exactly what I ordered and…
They sent me exactly what I ordered and quickly.My problem was I ordered the wrong item.
October 9, 2025
Reply from RV Fridge Guys
Hopefully you've been able to get the correct part! If you need any help, just let us know.
Not a good one as I order my parts and…
Not a good one as I order my parts and the fallowing day I get a email letting me know parts are not in stock they should’ve said that from the beginning and not take my money and now I have no update on it
October 9, 2025
Reply from RV Fridge Guys
The update right now is that this part has an estimated lead time of 2-3 weeks. If you're unable to wait for it, we can always cancel and refund the order. Please let us know what you would like to do by sending an Email to orders@rvfridgeguys.com and including your order number.
So helpful!
So helpful! I called to verify the part needed to replace my refrigerator’s control board. The gentleman I spoke to sent me a link to the part instantly and I was able to order it from the link. I received the control board in a couple of days. I was thrilled with every part of my interaction with RV Fridge Guys!
October 6, 2025
Reply from RV Fridge Guys
Great to hear! Thank you for the kind words, Cheryl.
Reply from RV Fridge Guys
Glad you're back underway, Billy!
Reply from RV Fridge Guys
Absolutely, and thanks for the kind words!
Reply from RV Fridge Guys
Thanks, Cliff!
I purchase a norcold ice bin on August…
I purchase a norcold ice bin on August 27th and have not heard anything from the vendor
August 27, 2025
Reply from RV Fridge Guys
Larry, it looks like this is actually out for delivery tomorrow:
1Z1A3E080301700812
This was a special order with a lead time of 3-5 weeks. There is no way for us to speed up the lead time from the manufacturer. If you have issues with delivery, let us know!
After a week I was informed the part…
After a week I was informed the part was on back order for weeks or more. No offer to refund my money??
August 27, 2025
Reply from RV Fridge Guys
Richard, this was shipped several days ago:
9205599999999910110735
We never got a request to cancel the special order that you placed but it looks like it's arriving ahead of schedule. If you have issues with delivery, let us know.
I ordered two extra door shelves for my…
I ordered two extra door shelves for my RV frig. Despite the description they did not fit. I called and was told to send them back for a refund. Less 20%. Then they told me the right shelf to order. I ordered one to be sure it fit. This it was the correct fit. But for the first order, where I paid $59 before shipping, they only refunded me for one returned shelf....$23!
July 28, 2025
Reply from RV Fridge Guys
I am sending this in to support for you, John!
Have yet to speak with anyone have…
Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY
July 29, 2025
Reply from RV Fridge Guys
James, it shows this was requested to be cancelled and was removed from the queue. If you still need help, let us know.
Reply from RV Fridge Guys
Unfortunately the part was discontinued and we ran out of inventory at the time of order. Really sorry about that!
Great customer service
The wrong part was sent but customer service was quick and responsive about getting the correct one sent.
June 28, 2025
Reply from RV Fridge Guys
Glad to hear it was worked out!
Phone Contact
On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.
June 26, 2025
Reply from RV Fridge Guys
Rich, really sorry about the experience! I hope you received the part ok.
Customer assumes full risk for ordering correctly
The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.
July 2, 2025
Unprompted review
Reply from RV Fridge Guys
This is partially true, Bruce. If the customer incorrectly orders a part, it is on the customer to return the part to us. If however, we ship you the wrong part, we are more than happy to correct the mistake to get you what you need.
If you have questions about whether or not a part will work with your application, simply reach out to ask and we can go through it with you either over the phone, our chat, or Email.
They were on top of it almost right of…
They were on top of it almost right of the bat.
I'd use him again.
Thank you
June 26, 2025
Reply from RV Fridge Guys
Glad to hear it, Bill!
Check inventory vs what's listed.
I've ordered a part that was listed as available, got a refund without any explanation. When I've called, they've informed me that the part was discontinued for years... they didn't even know why it was listed.
June 29, 2025
Reply from RV Fridge Guys
Christian, it looks like we sent an Email with an explanation of why we had to refund, maybe it got filtered by spam? Regardless, really sorry we could fulfill the order for you.
Brian who helped was very courteous and…
Brian who helped was very courteous and knowledgeable of the part I was looking for.
May 27, 2025
Reply from RV Fridge Guys
Glad he was able to help you out!
Your company produced the product I…
Your company produced the product I needed for my refrigerator when no one else had it so thanks once again
May 27, 2025
Reply from RV Fridge Guys
So glad we could get you back on the road!
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