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Theo Automaten Reviews 1

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TrustScore 3.5 out of 5

3.4

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3.4

Average

TrustScore 3.5 out of 5

1 review

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Rated 3 out of 5 stars

Durchschnittlicher Service – freundlich, aber unzuverlässig

Durchschnittlicher Service – freundlich, aber unzuverlässig

Ich hatte am Berliner Flughafen ein Problem mit einem defekten Kaffeeautomaten (Geld eingeworfen, aber kein Produkt erhalten). Die Rückmeldung kam zwar schnell und freundlich – mir wurde die Rückerstattung sofort zugesichert.

Leider passierte danach über einen Monat lang nichts. Erst nachdem ich erneut geschrieben und eine Frist gesetzt habe, wurde mir der Betrag überwiesen. Insgesamt ein eher unangenehmer Ablauf.

Die Mitarbeiter wirken hilfsbereit, aber die Umsetzung ist enttäuschend unzuverlässig. Ob der Automat inzwischen repariert wurde, bezweifle ich ehrlich gesagt. Hoffentlich klappt es beim nächsten Mal besser.

May 15, 2025
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