The Paper House Co Reviews 14

TrustScore 4.5 out of 5

4.4

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Company details

  1. Digital Printing Service
  2. Craft Store
  3. Invitation Printing Service

Written by the company

Print items, design, wholesale, gifts, blanks & business stationery


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Beautiful print

Just received my print a few days ago. This print is amazing!! Looks so much better than I thought it would. It seriously looks like a hand painted picture. I am getting it framed quickly so I can hang it up so everyone can see how cute it is! ( I got the reindeer with red nose) Can’t wait to buy more!! Great service and timely delivery as well.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

No order received.

I ordered nearly a month ago. Not heard a single thing from. Have reached out via Instagram and FB. No response to messages.

Can't even get a refund.

July 11, 2022
The Paper House Co logo

Reply from The Paper House Co

Hi thanks for your review.
Sorry for delay in response - we haven’t received anything from you via the “contact us” details on the website and then I was searching for orders nearly a month ago so couldn’t find anything with your name.
I’ve just found an order with your name that was placed 6 working days ago on July 3rd - not nearly a month ago.
As standard we have always operated on a 10 working day turnaround which is stated on every social media platform and the website banner.
However as we are away it does state in bold on the top of every website page that we are actually closed for printing until the end of July.
I have refunded your order of 2 A3 card.
If there’s anything else I can help with then you can contact us via the “contact us” section on the website or any of the contact details stated there - we don’t always monitor social media - especially when we are closed.
Thanks

Rated 5 out of 5 stars

Really happy with the order

Really happy with the order. Will use again. Gave us an honest timeframe (due to the 4day weekend) and was well with in that.
Order looks really good.
Definitely would recommend others to use the paper house co.

June 17, 2022
Rated 5 out of 5 stars

Thank you

Catrin supported a local charity who support young people in care via support and food banks. Catrin provided us with printed tshirts for our curry and quiz night! Quality of the print was amazing and would highly reccomend.

Thank you for your support, I hope people support their local business like you have for us. I know I will be a future buyer :)

May 10, 2022
Unprompted review
The Paper House Co logo

Reply from The Paper House Co

Thank you so much 💙

Rated 5 out of 5 stars

Fantastic company

Fantastic company, always happy to help, always go above and beyond to help you. Products are done perfect and fast

April 27, 2022
The Paper House Co logo

Reply from The Paper House Co

Thank you so much 💙

Rated 5 out of 5 stars

Excellent service

Excellent service! Catrin was able to create the exact design that I wanted for some personalised canvas bags and my order was created very quickly. I’ve even dropped more canvas bags to her to be personalised and have no doubt they’ll be amazing too. Thank you 😊

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

Catrin Is amazing! Always so helpful& Understanding. Products are great quality, arrive fast! & VERY reasonable prices!!

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and products

Had a issue with lost items but they were a massive help looked into everything for me and got a replacement send straight out. Very friendly and approachable.

February 7, 2022
Unprompted review
The Paper House Co logo

Reply from The Paper House Co

Thank you Chloe!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, great quality products. Quick delivery. Would definitely recommend!

February 7, 2022
Unprompted review
The Paper House Co logo

Reply from The Paper House Co

Thank you Sophie!

Rated 5 out of 5 stars

Very efficient

Very efficient, reliable and amazing quality products. Will definitely order again soon

February 7, 2022
Unprompted review
The Paper House Co logo

Reply from The Paper House Co

Thank you for your review Samantha :-)

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