I have just sold my property through Personal Agent. The sales progression was dealt with by Sarah Goddard who was amazing. She kept me in the loop every step of the way and explained any developments... See more
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Review summary
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Natasha from the Epsom branch looked after me when I moved my Mum out of her flat to live with me and let her flat. The live was very complicated and stressful and Natasha went above and beyond to pro... See more
Company replied
We feel very lucky to have Becky Moore as our Property Manager. We have been impressed by her professionalism, efficiency, and friendly approach from the very beginning. Becky has always responded... See more
Company replied
Sarah at Tadworth office is amazing! We were in a chain of 5 and she went above and beyond to organise the whole chain to get our completion! She made our experience buying a house through them so muc... See more
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Company details
Written by the company
Established in 2004, The Personal Agent has grown to be the most successful independent estate agent in the area. With five interlinked branches covering Epsom, West Ewell, Stoneleigh, Banstead and the surrounding regions, you'll have the combined strength of a multi-branch team working for you, no matter whether you're looking to sell or buy, rent, let or invest. The Personal Agent was founded on the principle of going the extra mile, which is why we pride ourselves on taking a personal interest in your property needs and taking personal responsibility for every aspect of your purchase, let or sale. o Epsom's market leading agent for sales. o Established for 13 years o 5 sales and lettings branches. o Advertise to millions of potential buyers and tenants on Rightmove, Zoopla, Prime Location, OnTheMarket and our own website. o Premier marketing with professional photographs and floorplans as standard, and glossy brochures, aerial photography and video walk-throughs where appropriate, all for free. o Dedicated sales progression team o In-house mortgage brokers, energy performance consultants and removals With thousands of registered buyers and tenants and several hundred successful sales and lettings every year, our friendly team is one of the most experienced and professional in the region. For well over a decade our founders, managers and staff have lived and worked in the area, so not only do we know it like the back of our hands, but we also take our community responsibility seriously - supporting local charities such as The Children's Trust in Tadworth, Action for AT and Age Concern. We also support many of the local schools with sponsorship for their events including Wallace Fields infant and juniors, Stamford Green primary and Rosebery girls school.
Contact info
2 West Street, KT187RG, Epsom, United Kingdom
- 01372 745 850
- epsom@thepersonalagent.co.uk
- www.thepersonalagent.co.uk
4.9
Excellent
1K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Becky Moore ( property management lady)…
Becky Moore ( property management lady) she is an adorable women who helped us when we were in a stressful condition.
She did help and supported us in resolving the flooding issues in my flat, as well as arranging for the ceiling repair after it fell off. She kept me informed throughout the process, responded promptly to my concerns, and worked hard to ensure everything was dealt with as quickly as possible even multiple out of hours call outs and late working nights to ensure it was resolved.
Her professionalism, communication, and dedication made a stressful situation much easier to manage. I really appreciate all her efforts and the excellent service she provided.
I’m so glad that I have her as my property management coordinator.
July 9, 2026
Unprompted review
Reply from The Personal Agent
Dear Meenu,
Thank you for taking the time to share your experience. We're so pleased to hear that your Property Management Coordinator was able to support you through such a difficult situation and help resolve everything as quickly as possible. It's wonderful to know that her professionalism, communication, and dedication made such a difference during a stressful time. We truly appreciate your kind words and are delighted she's been able to provide you with such excellent service.
Kind regards
Just arranged a new tenancy with the…
Just arranged a new tenancy with the personal agent, natasha Sanchez was such great help from start to finish, highly recommend!
July 8, 2026
Unprompted review
Reply from The Personal Agent
Hi Isaac,
That is great to hear, and thank you for sharing.
Kind regards
The whole process with The Personal Agent was excellent
The whole process with The Personal Agent has been excellent. From our first contact with Richard, the quality video, and to viewings and feedback from Ray, Chis etc, has all been fantastic.
Sarah, in aftersales has also been excellent. She always responds swiftly to queries and helped reassure us through a stressful process. We would thoroughly recommend the team at The Personal Agent.
July 8, 2026
Unprompted review
Reply from The Personal Agent
Hi Emma,
Thank you so much for your wonderful review. We're delighted to hear you've had such a positive experience with the team from start to finish. It's great to know that Richard, Ray, Chris, and Sarah all played a part in making the process as smooth and reassuring as possible. We really appreciate you trusting us with your sale, your recommendation, and wish you all the very best for the future.
Kind regards
Very happy with the service I received…
Very happy with the service I received when letting my property in Worcester Park with the Personal Agent. Stephenie was extremely helpful and always willing to answer any queries I had.
July 3, 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing Christine, and for taking the time to write a review. We really appreciate it.
Kind regards
I deal with becky on a day to day basis…
I deal with becky on a day to day basis and shes amazing always happy to help with any problems i have and is always available!
July 2, 2026
Unprompted review
Reply from The Personal Agent
Thats wonderful to hear, and thank you for sharing Paige.
Kind regards
Becky Moore - 5*
Becky Moore (Property Management) is an absolute legend!
My tenanted Property (in Epsom) recently ran into a couple of major issues (bathroom ceiling collapse & kitchen flooding).
Becky very skilfully managed numerous parties (me, tenants, upstairs neighbour, management company, Thames Water & contractor) during a stressful 8 day remedial process. She was able to keep everyone calm & get both issues sorted in the most cost-effective & speedy way possible!
Always quick to respond, very helpful/professional & was even happy to keep me updated well(!) outside of office hours which was greatly appreciated
Highly recommend :)
Thanks Becky
Will
July 3, 2026
Unprompted review
Reply from The Personal Agent
Hi William,
Thank you for your fantastic review. We're so pleased to hear that Becky was able to coordinate everything so effectively during what was clearly a challenging situation. Managing so many parties and resolving the issues quickly is no small task, and we're delighted that her professionalism, communication, and dedication made such a positive difference. Thank you for your recommendation—we really appreciate your support.
Kind regards
Company lived up to good reputation.
Company found us a buyer quite quickly and communicated well during the whole selling process.
July 2, 2026
Unprompted review
Reply from The Personal Agent
Hi Kathleen,
That is great to hear, and thank you for your 5-star review.
Kind regards
Meeting Callum at Epsom Branch.
Meeting Callum at Epsom Branch was a very pleasant experience and he quickly understood and listened to my requirements. He followed up with a viewing quickly and we made an offer on the property within a few days of our 1st meeting.
The team at Epsom were all very helpful to guide me through the references protocols.
We could not find any fault in our experience.
June 26, 2026
Unprompted review
Reply from The Personal Agent
Hi Roger,
Thank you for taking the time to leave such a lovely review. We're thrilled to hear that Callum and the Epsom team provided such a positive experience from your first meeting through to the referencing process. It's fantastic to know everything went so smoothly, and your feedback is greatly appreciated. We wish you all the best in your new home!
Kind regards
The Personal Agent are truly excellent
The Personal Agent are truly excellent. Callum in particular sorted me out in a flash with a specific query and I was so very grateful for his speed and accuracy. I can highly recommend them.
June 26, 2026
Unprompted review
Reply from The Personal Agent
That is wonderful to hear, and thank you for 5-star review.
Kind regards
Epsom Office
Stephanie, Michelle and their colleagues at the Epsom office have done an excellent job of managing our flat in Tadworth. We have been very impressed with their efficiency and communication and wouldn't hesitate to recommend them.
June 25, 2026
Unprompted review
Reply from The Personal Agent
Hi Tracey,
Thank you for your kind review. We're delighted to hear that Stephanie, Michelle, and the Epsom team have provided such efficient and professional service in managing your property. We really appreciate your recommendation and are pleased you've had such a positive experience with us.
Kind regards
Thank you so much :)
Many thanks to John and Mark at the Banstead Branch. John was always on hand to answer any questions I had in a professional and friendly manner.
I would not hesitate to recommend the personal agent.
June 23, 2026
Unprompted review
Reply from The Personal Agent
Hi Jo,
Thank you for sharing, and for taking the time to write a review, its really appreciated.
Kind regards
Service review
Michelle is always helpful and knowledgeable. Always responds to queries very quickly and even if there is a difficulty it is dealt with quickly.
On the whole it is a very professional service at reasonable cost.
June 23, 2026
Unprompted review
Reply from The Personal Agent
Hi Roger,
Thank you for your kind review. It’s great to hear that Michelle’s knowledge, responsiveness, and helpful approach have made such a positive difference. We’re also pleased you’ve found the service professional and good value.
Kind regards
I’d recommend Sarah who helps see the…
I’d recommend Sarah who helps see the sales through to a conclusion.
Tenacious with charm.
June 22, 2026
Unprompted review
Reply from The Personal Agent
Hi K W,
That's wonderful to hear, I know Sarah will be over the moon. Thank you for sharing.
Kind regards
A Fantastic Property Manager
We have been extremely grateful for Stephanie's support managing our UK property while we live overseas. She has consistently gone above and beyond, with excellent communication, proactive problem-solving and a genuine willingness to make our lives easier.
Knowing that Stephanie is looking after our property has given us real peace of mind. We would highly recommend her to anyone looking for a reliable and dedicated property manager.
June 22, 2026
Unprompted review
Reply from The Personal Agent
Hi Linne,
Thank you for your wonderful review. We're delighted to hear that Stephanie has provided you with such excellent support while managing your property from overseas. It's fantastic to know her communication, proactive approach, and dedication have given you real peace of mind. We truly appreciate your recommendation and your trust in us to look after your property.
Kind regards
We had Andrew today
We had Andrew today, to view two properties in Epsom. He was extremely patient answering our endless questions. What a gentleman! We genuinely appreciate his time with us.
June 20, 2026
Unprompted review
Reply from The Personal Agent
Hi Aniruddha,
Thank you for your lovely review. We're so pleased to hear that Andrew made your viewing experience such a positive one. Taking the time to listen, answer questions, and help our clients every step of the way is what we strive for, so it's wonderful to know this was reflected in your experience. We hope to help you find your perfect home soon!
Kind regards
Becky
Becky completed our inspection, she was very professional and friendly.. would definitely recommend her
June 17, 2026
Unprompted review
Reply from The Personal Agent
Hi Claire,
Thats great to hear, and thank you for sharing.
Kind regards
If the car park is sorted out then 10…
If the car park is sorted out then 10 out of 10 , thanks Becky ☘️
June 17, 2026
Unprompted review
Reply from The Personal Agent
Hi John,
Thank you for your 5-star review.
Kind regards
Great experience!
Andrew was very warm and welcoming. He gave an informed and honest tour of the property, and was helpful with any questions I had.
June 19, 2026
Unprompted review
Reply from The Personal Agent
Hi Samuel,
Thank you for your lovely review. We're delighted to hear that Andrew made you feel welcome and provided an honest, informative viewing experience. It's great to know he was able to answer your questions and help make your visit a positive one. We appreciate you taking the time to share your experience and wish you all the best with your property search.
Kind regards
Andrew was very polite and respectful…
Andrew was very polite and respectful and generally a lovely, helpful young man, he's a credit to your company.
Kim Brooks
June 19, 2026
Unprompted review
Reply from The Personal Agent
Hi Kim,
Yes he is, and thank you for your kind words.
Kind regards
Andrew was great on the phone just now
Andrew was great on the phone just now. Really understanding and making are move efficient as possible. Highly recommend!
June 19, 2026
Unprompted review
Reply from The Personal Agent
Thank you for sharing and your 5-star review Jaylieswan.
Kind regards
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