Theploughfenditton Reviews 16

Absolutely wonderful pub. Always good atmosphere, great food. Quick and efficient service. Overall a great day. The manager Stacey is a legend.

Such a lovely day out! Everyone is so friendly and helpful. Heather made us feel so welcome. Its a stunning location too! Beautiful views. Lovely decor. Mouth watering food! Excellent to take the family. Or even a solo lunch!

Went for an anniversary meal. Two of us were sat next to a large loud table which killed the evening from the start for us. Waitress took the order and wrote nothing down. 30 minutes to wait for a shared Camembert starter, then another 40 mins after our starter before the mains arrived. Fish and chips and a pizza. 40 mins. The pizza was wrong, not what we ordered. The lad took it away and shortly returned telling us that’s definitely what we ordered. My partner is vegetarian and they brought us a meat pizza and tried to tell us it was what she ordered. We asked them to get the correct pizza and he said ‘there will be a further wait’ so I asked them to also take mine back and redo mine so we can eat together. Again he returned and said ‘yours will be kept warm, the chef was very clear he won’t redo it’. I then asked to speak to the manager, who in fairness, corrected the situation and took money off the bill. However while we were eating deserts (now almost 10pm) some 2 and a half hours after arrival, the doors were locked up and the music was switched off like the restaurant was empty. So we had to finish our deserts while listening to the staff mess around behind the scenes. Awful night for an anniversary meal. Will not be returning. Avoid.

The staff are really attentive and friendly. The food is lovely and they cater for allergies etc
It has lovely views and great out and indoor seating.

1 star is even too much to rate this pub. me and my boyfriend decided to go for a sunday roast yesterday (18/08/24) bearing in mind on their website it doesn’t state anywhere that they ‘may run out of roast dinners’ / ‘they close at a specific time’ for this so we assumed booking for 7:30pm would be fine to still grab a roast. arrived and was seen to by a younger waitress, she sat us on a TINY two people table with very uncomfortable chairs & little room to move. we noted there was a LARGE 14 person table next to us but didn’t really bat an eyelid as we assumed that they wouldn’t place 14 drunk, loud people next to two couples trying to enjoy a nice meal. on arrival, we were given menus & given some time to browse and over them, 25 minutes to be exact. in this time, i realised there was no roast menu, my boyfriend asked a passing waiter (gentleman who was very nice) and he noted to us that they still both ‘chicken and pork’ roast dinners left. i had come for the chicken roast so i was happy, this is now 30 mins after we’ve been sat down. NO drinks, NO order taken, NO body checked on us. we then realise they’re actually all a lot more concerned with the 14 person table and how it’s being set up rather than the two couples sitting dining at that current moment, at one point 3 waitresses were all focused on that 1 table (bearing in mind, there wasn’t even anyone dining at the table yet!) as we realised that people would soon be loaded onto that table we asked to move. we then sat around the corner by a fireplace on more, VERY uncomfortable seating with a pillow which just slipped around underneath you. after being told twice previously by our waitress she would take our order and then once again when we were moving table, she still failed to come back to us and take the order. the loud table was then seated and all of the staff FLOCKED to their every wish and command, us? we were on the back burner, they didn’t even remember we were waiting. my boyfriend had to call ANOTHER waitress over to explain we hadn’t had our order taken and we had been waiting for nearly 40 mins now. the girl who was BLONDE, TALL and wore BLUE JEANS was extremely rude, looked at us at though we were aliens and proceeded to ask if we wanted her to take our order. we proceeded to tell her what we wanted & when i said i wanted the roast and explained a waiter had told me there was still a chicken roast left, she screwed her face at me, and in her most patronising voice said ‘ ummmm who told you that?’ (as though i was lying to her, how could i make that up? i don’t work there) and then told me she didn’t have any. at this point me and my boyfriend were beyond fed up, annoyed and just beyond unimpressed. we’d instead asked for the bill for our two drinks which took 35 mins to arrive, we had no apologies no smiles no customer service at all. the men here seem to be a lot more on the ball than the women & if we had gotten a male server then maybe our experience would’ve been different. it’s such a shame considering how excited both me and my boyfriend were. i literally went to the plough the day before this with my parents and had no issues so i feel like it could be an age thing? and if staff are going to continue to treat younger people like this (me and my man are 22&23) then you really to employ better staff because we should’ve have been subjected to the ‘customer service’ or shall i say lack of last night. completely ruined our evening & was hard to find somewhere else to eat as it was 8:30pm on a SUNDAY. won’t be returning, nor recommending to anyone else. a real real shame. it asked for a star rating for the food & we didn’t even get to try the food. it’s just a joke honestly.
the waiters (males) are so much more on the ball with it & i wish we had one of them, all the girls seemed very very confused and slow.
your main female server is the main problem, she is rude, pulls very rude faces which i noted both days i was at your pub, she isn’t welcoming nor accommodating. she has some sort of like ‘superior’ complex it’s super embarrassing & very noticeable when you’re dining, she thinks she’s better than you and it’s so unfriendly and weird.confused how she got the job.

I booked a table for 10 people to celebrate my sister‘s 80th birthday. The table wasn’t ready when we arrived. They were very understaffed and although the staff they did have were trying their best the wait was by far too long. The food was far from good. The Yorkshire puddings were so hard that when you cut into them, they shot across the table. We were not given an option as to how we would like our beef cooked and we had to send it back because it was far too rare for our taste. The roast potatoes were black in the middle so obviously the potatoes were bad. We were very disappointed as this is not a cheap restaurant and I expected better. Service was already added to the bill and we certainly wouldn’t have paid it had it not been

First time we had be to The Plough, very big place by the river cam and plenty parking,
shown to are seats, The was much on the menu for start so my wife opted out,
for starts i thought i try PAN-FRIED WILD SCALLOPS*
fennel, saffron velouté, risotto, green pesto,
Now i like the 2 scallops but couldn't eat the fennel, saffron velouté, risotto, green pesto, i just didn't like ( nothing right with it) tried didn't like it. we both opted for the roast tro beef , chicken & pork dinners, and side cauliflower cheese,
When the dinners arrived there was alot with this huge yorkshire pudding, now our reviews yorkshire puddings lovely and light and taste, roast potatoes the skins had dried so made them tough & tasteless, the meats pork we both agreed was the best all round , chicken 2nd and the beef was pretty poor my beef looked like ( a steak ) it was tasteless and chewy were my wifes beef looked as if it was cut for joint, and was little better, very small amount of greens, parsnips' ok we didn't get any crackling, and stuffing wrapped in bacon, ok bread sauce we didn't like, we like the little saucepans each of gravy and it was really tasty, cauliflower cheese looked and was cooked nice but was tasteless, we both opted for desserts but i wished i hadn't,
SUMMER PAVLOVA (V)
white chocolate & raspberry meringue, freshly whipped cream, blackcurrant sauce, lime, berries, I didn't like this it said freshly whipped cream ( i didn't see any ( then i thought perhaps it was inside pavlova) wrong, it was dry and couldn't eat it all, been nice for some cream that i could have added,
STICKY TOFFEE PUDDING (V)
honeycomb ice cream, my wife liked this, but notsure what the biscuit was about,
now you have to go to counter to order your food,
services there was very little, we was only asked once about my starter and that was it and i did mentions that it wasn't something i enjoyed, then when they brought our food and to take our plates when finished, we had to ask for cutlery when we received are dinners, no on came to ask us how our meals or if everything was ok, so these issues that i have mentioned in my review would have be good to have explained someone, plus i couldn't get anyones attention to ask for the cream for my PAVLOVA,
we opted out of coffees but you have to queue in the same queue that you order your food and it was busy,
I Would have made it 4 stars had the service staff not forgotten us,

Went for an evening dinner with my husband (booked in advance).

- A number of items on the menu not available. No burgers, pizza or fishcakes.
- Food was mediocre. Huge lumps of shell in the seafood pasta and not much flavour. The pea purée was nothing more than crushed frozen peas.
- Staff lacked basic waiting etiquette. They would reach over the table (not ideal with COVID situation), dumped dishes on the table and told us to sort who they belong to. Banging and crashing cultlery/plates.
- ANTS - there were ants crawling on our table and on the floor.

It's only saving grace is it's location near the river.

We would have complained at the time but the staff were absent for extended periods of time. We just wanted to pay and leave.

The Plough is an extremely picturesque pub with fantastic views over the cam. Historically its been known for good food, but I have to say that that is no longer the case.

The pub is riding on its past reputation, the food and service are poor and the prices are astronomical. I took my parents there recently for a meal. It was a quiet week day lunch time, so goodness only knows what its like on a Friday or Saturday evening. We waited an age for the food and it came out cold. Our drink order has been forgotten and we were half way through our food before they arrived after 2 attempts at chasing it up. I told the waitress that my £16 burger was cold and she apologised and blamed the kitchen, but no attempt was made to remedy this.

Very disappointing. I would certainly not eat here again with so many superb restaurants to choose from in Cambridge. The management of the pub is poor and you can tell from the staffs attitude and comments that they have been left short of man power to keep the reputation as it once was.

We had a great meal on my birthday,9th May. Our little grandchild well catered for, terrific vegetarian food, nice wine- I am glad we ignored the negative reviews Thanks to our actor/ waiter, Stefan.
from Clare & Jesse

Booked and settled in by friendly staff at 1:00 pm. Orders were soon taken and then the long wait 1 hour 15 minutes before starters arrived. Now 3:00 pm and still no mains!!

As noted on trip advisor we came as usual for our Sunday meal and the blonde waitress with glasses literally ignored us for 10 minutes stood in front of me at the bar as if I wasn't there, so disgusted I complained to the manager and at that point she pulled a face at us, many years regular customer never again!