Purchased 15 sets of water bags for tying down an in-ground pool cover and they are made of the flimsiest plastic imaginable. More than half of the water bags already had splits or pin sized holes in... See more
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See what reviewers are saying
Every winter cover I have bought up to this point has been the bare minimum length to extend beyond the edge of the pool, and was quickly destroyed in a two year timespan. When I received my new cover... See more
We have purchased 3 pool covers for our above ground pool over the last 10 years and each time we have been so disappointed in the quality. Those covers were each inadequate. We have our new pool cov... See more
Had to replace an existing extremely heavy 10 year old safety cover on our pool. The solid and mesh safety covers for our custom shaped pool are now beyond expensive so am going back to a good altern... See more
Company details
Information provided by various external sources
Being a leader and an expert in the swimming pool industry for over thirty years in the wholesale and retail trade, our company’s online objective was to offer specialty web stores in products that we do the best. What do we do best? We offer great selections, quality brands, competitive low prices, uncompromising customer service, and in-stock same day shipping! What could be better? With years of experience in purchasing and selling we far exceed any of our competition! We know what you want-shop us now and see for yourself.
Contact info
60 Campanelli Drive, 02184 , Braintree, Ma
- 1-855-467-4224
- customerservice@thepoolcenters.com
- www.thepoolcenters.com
Returning the cover
The pool cover was shabby, hanging thread on all edges. I will be returning for refund.
Pool cover
Pool cover was fine, but the cable was too short about 2 feet!
It's great when you put the pool cover on, but the cable is too short.
Left Hand and Right Hand
After waiting for our pool cover for some time I called Pool Center. They didn't know why the order hadn't been filled and shipped. They called the manufacturer. The manufacturer thought we ordered a custom cover and didn't have enough information to make the cover. We did not order a custom cover. Finally, a week later we received the off-the-shelf cover we ordered.
I would recommend.
Never used this company and was not sure about it's service. They were very professional, and tracked my order from the time it was placed, I would have no problem using them again in the future,
Excellent service
Great service fast and safe delivery as well as great prices....Thanks
Ordering & products
Received my Oder very quickly, place it in Sunday and received it Tuesday morning, cannot comment on the products as of yet I haven't closed the pool yet, I hoped not to be disappointed.
Shipped wrong cover
We ordered a 20 x 38 blue cover and received a 18 x 36 green cover that even had someone else's name on the label. When we called, the respondent made it seem as though we were incorrect and it should be the correct cover. But as we looked further into the cover, it was indeed not the one that we ordered.
Received on date as promised.
Price was the best out there for the same product.
Easy On-Line Ordering
Good price! Delivered within a week. No issues. Pool cover looks good too!
Sent the Incorrect Cover
They sent me the incorrect cover from my original order. The cover was delivered on Friday and I realized after opening the box late Friday night that they sent me a cover that was half the price of the one I had ordered. When I called on Saturday it indicated that they are not open on Saturday or Sunday. (Not a great idea in my book for an internet company). I left a message on their voicemail on Saturday but still had to call them on Monday. The correct cover was shipped on Monday and they sent me a return shipping label on Monday also. No charge to me to ship the incorrect cover back to them. Received the correct cover by Wednesday. However, received a call from another person from their company on Tuesday indicating they didn't understand my voice mail. Not sure what that was all about
It was so quick when I placed my order
So easy to use and quick shipping. As far as I have research on others, this was an amazing price for the size I wanted. Great job!
Order easy and received quickly
Ordering online was easy and the item was received quickly. Tracking number provided made it easy to know when package was expected and it arrived on date expected.
Great price quick delivery
Quick shipping
They are really fast. They processed and shipped and let me know when I would get the pool cover. Not sure if the pool cover is good, but it had a 20 year warranty. The warranty covers what not to do for the warranty to be valid and a decreasing value over a 20 year period which is completely understandable. The cover was heavy too, not like the other ones I had purchased. I am pleased for right now and don't expect it to change.
Covers recieved as ordered
Had to replace an existing extremely heavy 10 year old safety cover on our pool. The solid and mesh safety covers for our custom shaped pool are now beyond expensive so am going back to a good alternative. Quality cannot be judged without a few years of use but the literature gives a good sense of anticipated quality. Cover arrived within a few days, am looking forward to closing
POOL COVER
Cover arrived quickly, and was just what I was looking for.
Delivery of pool chemicals
No problems so far! Delivery was as expected.
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