The Pool Centers Reviews 344

TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Purchased 15 sets of water bags for tying down an in-ground pool cover and they are made of the flimsiest plastic imaginable. More than half of the water bags already had splits or pin sized holes in... See more

Rated 5 out of 5 stars

Every winter cover I have bought up to this point has been the bare minimum length to extend beyond the edge of the pool, and was quickly destroyed in a two year timespan. When I received my new cover... See more

Rated 5 out of 5 stars

We have purchased 3 pool covers for our above ground pool over the last 10 years and each time we have been so disappointed in the quality. Those covers were each inadequate. We have our new pool cov... See more

Rated 5 out of 5 stars

Had to replace an existing extremely heavy 10 year old safety cover on our pool. The solid and mesh safety covers for our custom shaped pool are now beyond expensive so am going back to a good altern... See more

Company details

  1. Day Spa
  2. Furniture Store

Information provided by various external sources

Being a leader and an expert in the swimming pool industry for over thirty years in the wholesale and retail trade, our company’s online objective was to offer specialty web stores in products that we do the best. What do we do best? We offer great selections, quality brands, competitive low prices, uncompromising customer service, and in-stock same day shipping! What could be better? With years of experience in purchasing and selling we far exceed any of our competition! We know what you want-shop us now and see for yourself.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

344 reviews

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Rated 2 out of 5 stars

Pool cover

Pool cover was fine, but the cable was too short about 2 feet!
It's great when you put the pool cover on, but the cable is too short.

September 12, 2016
Unprompted review
Rated 3 out of 5 stars

Left Hand and Right Hand

After waiting for our pool cover for some time I called Pool Center. They didn't know why the order hadn't been filled and shipped. They called the manufacturer. The manufacturer thought we ordered a custom cover and didn't have enough information to make the cover. We did not order a custom cover. Finally, a week later we received the off-the-shelf cover we ordered.

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

I would recommend.

Never used this company and was not sure about it's service. They were very professional, and tracked my order from the time it was placed, I would have no problem using them again in the future,

September 6, 2016
Unprompted review
Rated 4 out of 5 stars

Ordering & products

Received my Oder very quickly, place it in Sunday and received it Tuesday morning, cannot comment on the products as of yet I haven't closed the pool yet, I hoped not to be disappointed.

September 5, 2016
Unprompted review
Rated 2 out of 5 stars

Shipped wrong cover

We ordered a 20 x 38 blue cover and received a 18 x 36 green cover that even had someone else's name on the label. When we called, the respondent made it seem as though we were incorrect and it should be the correct cover. But as we looked further into the cover, it was indeed not the one that we ordered.

September 5, 2016
Unprompted review
Rated 3 out of 5 stars

Sent the Incorrect Cover

They sent me the incorrect cover from my original order. The cover was delivered on Friday and I realized after opening the box late Friday night that they sent me a cover that was half the price of the one I had ordered. When I called on Saturday it indicated that they are not open on Saturday or Sunday. (Not a great idea in my book for an internet company). I left a message on their voicemail on Saturday but still had to call them on Monday. The correct cover was shipped on Monday and they sent me a return shipping label on Monday also. No charge to me to ship the incorrect cover back to them. Received the correct cover by Wednesday. However, received a call from another person from their company on Tuesday indicating they didn't understand my voice mail. Not sure what that was all about

August 26, 2016
Unprompted review
Rated 5 out of 5 stars

Quick shipping

They are really fast. They processed and shipped and let me know when I would get the pool cover. Not sure if the pool cover is good, but it had a 20 year warranty. The warranty covers what not to do for the warranty to be valid and a decreasing value over a 20 year period which is completely understandable. The cover was heavy too, not like the other ones I had purchased. I am pleased for right now and don't expect it to change.

August 11, 2016
Unprompted review
Rated 5 out of 5 stars

Covers recieved as ordered

Had to replace an existing extremely heavy 10 year old safety cover on our pool. The solid and mesh safety covers for our custom shaped pool are now beyond expensive so am going back to a good alternative. Quality cannot be judged without a few years of use but the literature gives a good sense of anticipated quality. Cover arrived within a few days, am looking forward to closing

August 10, 2016
Unprompted review

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