The Ritz London Reviews 

I went there with a friend of mine for afternoon tea. I had such a wonderful day and so did my friend as we were celebrating her birthday. The staff were friendly and kept the table clean overall we had a good experience and will definitely do it again.

wanted to visit for afternoon tea. As a party of 6 I emailed the Ritz. I received a date and time which I was happy with . I responded with my acceptance. I then received an email stating the time is nolonger available and I wad offerer offered the time of 19.30.
The only thing that had changed was I submitted my dietry requirements requesting halal and diary free .
Also who has afternoon tea at 19.30.
I am disappointed in the way my request was managed I expected better.
People who have halal diets do afternoon tea to. Maybe I am missing something

We got a present for the Ritz afternoon tea

Trading off the past reputation is the way I'd describe this

It was really difficult to book and eventually we got in at a compromise

I have to say at this point never ever buy a voucher for this as it's difficult to use , they are so inflexible and you've effectively only got 9 months to use it as it's a 3 month ahead booking and the voucher is short time limited so that it's in their interest for the booking to not happen

They were difficult and awkward at booking , definitely not a British afternoon tea though

The actual teas were good the cakes and sandwiches were ok but to a somewhat low budget . The older french man was considerate and with great style all the staff at table were good and rehearsed in this formula

What we found a little difficult was after having travelled a way to get there they said it would have to be a compulsory upgrade of cost with Champaign, which we didn't want

It had a premium veneer to it but the Ritz is tired and im afraid to say after experiencing many superb relais c hotels im well versed in great afternoon tea and it's value , so at 150 each for an ok but not brilliant afternoon tea sold as quintessentially British , it was was not great value and flawed

I told them in writing and they told us we didn't know what we were talking about . Pretty shocking

If you want to be treated well or give vouchers go somewhere else

A Return to Grandeur: Another Flawless Stay at The Ritz London (with a few minor quibbles)
Our love affair with The Ritz London continues, and each visit only deepens our admiration for this iconic establishment. From the moment we step through its doors, we are enveloped in an atmosphere of timeless elegance and impeccable service.
Our ritual always begins with a visit to the Rivoli Bar, and once again, it was a highlight of our stay. Tomasz is simply fantastic. His ability to craft exquisite cocktails is matched only by his extensive knowledge, making every drink a delightful experience. He truly elevates the art of bartending.
It's been a true pleasure to witness Jacamo's steady ascent within The Ritz's hospitality ranks over the years. His dedication and natural talent shine through in every role he undertakes, and he continues to be an invaluable asset to the team. His professionalism and warmth contribute significantly to the overall exceptional experience.
A culinary journey awaits at The Ritz Restaurant, and this visit was no exception. We indulged in the 7-course epicurean menu with wine pairing, and it was nothing short of magnificent. The setting itself is splendid, offering a truly grand backdrop for a memorable meal. Every dish was a testament to culinary artistry, and the wine pairings were expertly chosen, enhancing each flavour profile beautifully.
Finally, a special shout-out must go to the pianist. His talent and ability to set the perfect ambiance are undeniable. And for always obliging our request with a short, joyful blast of "My Heart Will Go On," we extend our sincerest thanks. It's these personal touches that truly make our stays at The Ritz unforgettable.
However, our only disappointments lay with some recent changes in the Rivoli Bar. The bar snacks, which were once a delightful accompaniment to our cocktails, are now considerably mediocre. Furthermore, we were not fans of our cocktails being served in novelty cups – mine in a pear with a moonlight effect, and my husband's in what looked like a log – instead of the lovely crystal glasses we've always associated with The Ritz's elegance. While we understand a desire for innovation, we hope that the hotel will reconsider these changes and revert to the classic presentation and quality that we've come to expect and adore.
Despite these minor quibbles, The Ritz London consistently delivers an experience that transcends mere luxury; it's a feeling of being cherished and transported to a world of refined indulgence. We eagerly anticipate our next return.

I had a lunch at the Ritz restaurant on 26th on April, the expectations were high however everything that could go wrong went wrong. Staff members from the reception are not professional, staff in the restaurant were ok, however seemed a bit robotic when presenting dishes , it didn’t feel like Michelin Star experience at all. Starters were great but main course was tasteless , full of sauce which creates a feeling that dish is simply swimming in the plate . Overall not happy at all , quality doesn’t match the price .

I received a voucher for my birthday which I tried to redeem for afternoon tea. Called in Jan - earliest date for tea was this week. The receptionist on the phone seemed lovely but the booking system failed repeatedly and the line went dead three times mid-booking. Unsurprisingly, the wrong date was booked and the receptionist made an error with my email so that I never received confirmation. The result was that I’ve been charged a ‘cancellation’ fee (the full price of afternoon tea - £79/person) for not showing up (on a date I hadn’t booked) When I called the supervisor, I was told that the failures in the Ritz’s booking system/dead ‘phone lines/polite but incompetent’ ‘phone operators/impossible online booking system were all my fault. Thank you, Ritz London, for making what should have been a birthday treat into a miserable experience from beginning to end.

Popped in on Friday 21st February 2025 with my friend for a coffee & hot chocolate. Before placing our order we were informed by the (very nice) staff that there was a MINIMUM spend of £23 per person. We thought they were joking.

Who wants to fork out £46 for two hot drinks simply for the privilege of sipping them in the hotel lobby, or the bar area? We'd had lunch already elsewhere, so didn't want anything else to eat at that point - just a coffee/hot chocolate, which we have had dozens of times before at The Ritz when in London. And when we looked at the menu to see if we were prepared to 'make up' our spend to £23 EACH, we discovered that the cheapest dessert was £24. YES - £24 for a slice of cake.

The powers that be at The Ritz are taking the mickey. Shame on you.

We went, instead, to the Savoy, where we had a wonderful time in the American Bar - with no minimum spend.

We won't step foot in The Ritz again. You have taken greed & profiteering to a whole new level.

What an amazing experience! The afternoon tea was plentiful, sandwiches, cakes, scones, a whole range of teas to choose from and you could keep ordering as much as you could eat and drink. I’ve multiple food intolerances due to an autoimmune disease and this was catered for without batting an eyelid by the well trained, very smartly uniformed serving staff, who were also pleasant, friendly, helpful and really made us feel at home. The food was exquisite and we were even provided with a sturdy box to take our left overs away with us.
The decor is absolutely stunning, the wonderful art deco building is a site for the eyes to feast on. It was the last day of the special Christmas afternoon teas. The Christmas decorations were out of this world. Walking into the lobby the enormous 12 foot high + Christmas tree was breathtaking.
It was such a wonderful experience we would fully recommend it for a special occasion and will go again!

Treated my wife to afternoon tea at The Ritz to celebrate her 50th birthday.
A lovely experience, expensive, but so well done that it was worth every penny.
Luxury surroundings, fantastic food and a wonderful choice of teas. We had a fantastic time and we'll be back as soon as we can. Thanks to everyone at The Ritz for making this afternoon so special. Absolutely faultless service . Treat yourself soon !

Dinner was fine. Staff was friendly-ish. But not worth it.

Overall it was magical however we haven’t gone loved the way experience of the ritz being formal. This year it was very crowded and lots of people coming in jeans and trainers. The ritz has always been a special treat as the expectation was formal wear, however this has taken the overall luxury experience away. Whilst I appreciate everyone should have access I feel with the cost you are paying for drinks, food and overall experience they should keep to the dress code of smart. I could have been anywhere. Disappointing this time. Drinks had gone up by a third and the rooms didn’t have the usual extras. We save hard for this treat and I felt quite disappointed

We went back for afternoon tea. Obviously the Ritz is absolutely beautiful and an amazing experience, however, we were a little disappointed this time. They had squeezed in so many tables that it took away some of the specialness of it which was a real shame and it felt a bit like a conveyer belt.
At the end, they added a large service charge which was very very disappointing. Yes the service is fantastic but surely you pay for that in the £75 per person price anyway and we would have left a tip if we wanted to.
It 100% marred the occasion.
We don't think we would do it again which is a shame.

Excellent stay. Thank you

My wife had spent £300 on vouchers for the Ritz and thought it would be a good idea to keep the vouchers for my 60 th birthday but unfortunately because she waited for my birthday the voucher had expired the ritz refuse to honour any part of the voucher ,please avoid buying vouchers from this company !!

We stayed for 2 nights to celebrate my wife’s birthday. The staff were incredible and nothing was too much. Food was superb. The room was superb and utterly faultless. Caviar not for me, but happily drink champagne in return.
Thank you.

Still waiting for their caring manager to contact me.

We had Afternoon Tea,the place is Exquisite, the staff are wonderful,so attentive. The food was lovely,we didn't feel rushed.The pianist was lovely,recommend a visit sometime. Thank you

In an alcove in the Ritz was not what We where expecting . Yes plenty of food , which if we are being honest was mediocre, sandwiches a little dry around the edges , no one offered extra tea . It would of been nice for someone to say don't worry if you don't eat it all ,you can have a box to take some home . The service was ok , maybe a little rushed . In an alcove was not what we expected , no windows , extremely warm , especially for the men who are in jackets and ties. This should have taken place in a restaurant or proper room . A very expensive couple of hours , for what was a bit of a disappointment. It would have been nice to maybe given the chance to explore the Ritz and it's history . Sorry the Ritz we will not be back.
This is what i wrote on trip advisor they then ask me to email them direct and yet 4 days after I sent the email no response , I have to ask is there customer service at The Ritz or is it just for certain customers!

My complaint is this! I called today to book a table. I ask when do I book for a certain date. He told me they are fully booked right from today up until the thew year???? I would like to no how this is? Last year for December I was told I was only allowed to book at a certain time..I called back and the girl said sorry there fully booked I said how come when I was told to call back at a certain time??? Now today there fully booked right up into the new year!?? Can someone explain how it has been booked up now. Do certain people get special privileges??? It is so unfare. I would like someone from the Ritz to explain this situation to me!?( It is the 24/10/24 and not one person from the Ritz has had the decency to give me any answers to my Review which was written in September???)