The Roastery - Organic Coffee Roasters Reviews 216

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Really great coffee. Ordered a fair bit of them, aswell as many other UK indie roasters, and the Roastery's product and delivery is always spot on. I've recommended them to quite a few friends for tas... See more

Rated 5 out of 5 stars

Fantastic service from Marcel and Scarlet. We were in quite a rush to organise machine hire and get some training in, due an unforseen change. The Roastery team stepped up to the task, were extremely... See more

Rated 5 out of 5 stars

Very freshly roasted tasty coffees from a small, local roastery and with excellent delivery speed. Coffee tends to arrive next day, depending on order time and is always fresh (roasted within a few d... See more

Rated 5 out of 5 stars

The Milk Buster is consistently one of the favourites at work. Obviously, everyone has somewhat different opinions on what is ‘good coffee’, however this one for years now has been a crowd pleaser. I... See more

Company details

  1. Coffee Roasters

Written by the company

We select the finest Organic Arabica single origin coffees from around the world considering crop, season harvest and grade. Award winning locally roasted small batch coffee for trade, retail and individual customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

216 reviews

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Rated 5 out of 5 stars

Great coffee - Sometimes the Royal Mail is at Fault

Great coffee, the only issue I've ever had is not with them, but with the royal mail first class service as in a worst-case scenario it took up to 2 weeks for delivery. Understood things have been a bit odd since the pandemic, just stating so one might be a little more proactive and instead of sticking to a renewing subscription do pre-emptive orders to avoid any gaps.

November 25, 2021
Rated 1 out of 5 stars

I wouldn’t know what rating to give it…

I wouldn’t know what rating to give it as it hasn’t arrived yet!

November 13, 2021
The Roastery - Organic Coffee Roasters logo

Reply from The Roastery - Organic Coffee Roasters

Dear Paul, We are extremely apologetic your coffee hasn't reached you on this occasion for your coffee subscription.
As you know it normally arrives regularly but sometimes Royal Mail especially this time of the year can experience delays.
We tried to reach out to you today to resolve this for you.
If you can contact us when convenient it would be much appreciated.

Rated 5 out of 5 stars

Highly Recommend!!!

I have had a subscription with the Roastery for over a year and would recommend their coffee. They have an easy to navigate website with quick delivery and consistently produce a good quality product.

My go to blend is 'Furnace and Flue' but sometimes purchase their single origin coffee. I like they have a close link to the farmers and know exactly where they purchase the coffee beans.

Their customer service is also excellent, I was sent the wrong grind after a friendly chat this was sorted straight away and the replacement was sent out special delivery next day!!

Thank you 'The Roatery'

October 30, 2021

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