The Rubbish Removers Reviews 

27
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Sean and Michael called us when they were en route and arrived promptly. As this job entailed removing several items of furniture from a 5th floor flat via lifts, they quickly established a plan to co... See more

Company replied

Rated 5 out of 5 stars

The Rubbish Removers came to my property today to dismantle and remove a large, collapsing greenhouse. I was honestly expecting a huge mess and shards of glass everywhere – but the two men who tur... See more

Company replied

Rated 5 out of 5 stars

Recently used The Rubbish Removers in Stalybridge and as always they did an excellent job. They make life so much easier, I phone and say what is to be collected, they give a price which they confirm... See more

Company replied

Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Garbage Dump Service
  4. House Clearance Service

Written by the company

The Rubbish Removers have over 20 years experience within the waste disposal industry with a clear commitment to quality of service. We understand the various needs for both domestic and commercial customers and every customer is valued regardless of whether it’s a single item or a full house/office clearance, sweeping up after ourselves leaving it spotlessly clean. We pride ourselves on being ethical, with excellent customer service. The Rubbish Removers are committed to offering customers a quick and easy alternative to hiring a skip with all labour provided ensuring all the hard work is undertaken by skilled professionals. Our prices are based on the volume and weight of waste being disposed of. Before any work commences a final price will be agreed and this will not increase providing no more waste is added. All items are disposed of at a fully licensed waste transfer station, where 80% of it is recycled & diverted from landfill. NB: We are a fully licensed and registered carrier of waste with the environment agency (waste carriers licence no; CBDU409710.) We are also members of the Which Trusted Traders and the Trading Standards Approved Buy with Confidence Scheme.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27 reviews

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4.6

All reviews

(27)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Excellent service.
On time, efficient. Knew exactly what they were doing.
Friendly.
Will definitely use again.

July 14, 2026
Unprompted review
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Reply from The Rubbish Removers

Thank you for your excellent review, John.

We’re pleased to hear the team arrived on time, worked efficiently and made the whole process straightforward. We’ll be sure to pass your kind comments on to them.

Thank you for choosing The Rubbish Removers. We’ll be happy to help again whenever you need us.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

Sean and Michael - a credit to Rubbish Removers

Sean and Michael called us when they were en route and arrived promptly. As this job entailed removing several items of furniture from a 5th floor flat via lifts, they quickly established a plan to complete the task. The whole job was completed in less than 30 minutes. We found both Sean and Michael to be friendly and helpful throughout. A credit to The Rubbish Removers. Being able to pay by card was extremely helpful. Highly recommend this company.

July 13, 2026
Unprompted review
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Reply from The Rubbish Removers

Thank you for taking the time to leave such a detailed review, Ken.

Removing several items of furniture from a fifth-floor flat requires a little planning, so we’re pleased Sean and Michael completed everything quickly and efficiently while keeping you updated throughout.

We’ll make sure your kind comments are passed on to them both. It’s also great to hear that the card payment option made things easier.

Thank you for choosing The Rubbish Removers and for recommending us.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

Very efficient and nice guys.

Very efficient and nice guys. Rang my mobile and were on time.

July 10, 2026
Unprompted review
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Reply from The Rubbish Removers

Thank you for your review, Joyce.

We’re pleased to hear the team arrived on time, kept you updated by phone and completed the collection efficiently. We’ll be sure to pass your kind comments on to the lads.

Thank you for choosing The Rubbish Removers.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

A quality service

A quality service. A courtesy call before arrival and a thoroughly professional team attended to remove old furniture, garden and general waste. I could not have been happier with the service and would happily use them again if needed.

March 10, 2026
Unprompted review
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Reply from The Rubbish Removers

Thank you for your kind review, Alan.

We’re pleased to hear that the courtesy call was helpful and that the team provided a professional service when removing your old furniture, garden waste and general rubbish.

Thank you for choosing The Rubbish Removers. We really appreciate your recommendation and would be happy to help again in the future.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

My sister had died and I needed to sort…

My sister had died and I needed to sort out removing items from her house, which to be honest wasn't the best environment to work in. She was a heavy smoker. I was upset and Richard was so lovely with me. The lads did a fantastic job and it's such a weight off my mind. Thanks again Richard

March 2, 2026
Unprompted review
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Reply from The Rubbish Removers

Thank you for taking the time to leave this review, Janet.

We’re very sorry for the loss of your sister. We understand how difficult and upsetting it can be to deal with a house clearance at such a time, so we’re glad we could make the process a little easier and take some of the weight off your mind.

I’ll make sure your kind comments are passed on to the team. Thank you again for trusting us to help.

With best wishes,
Richard and The Rubbish Removers team

Rated 5 out of 5 stars

I needed 19 bags of waste removed

I needed 19 bags of waste removed . The price was reasonable , and it was collected within the time frame the next day . The lads who came , were polite and friendly , and only took a few minutes to do the job . I got a proper receipt and have no complaints at all . In my view , good honest reliable company with very reasonable prices .

September 3, 2025
Unprompted review
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Reply from The Rubbish Removers

Thank you for taking the time to leave us such a positive review, William.

We’re pleased we could arrange the collection for the following day and that everything was completed quickly and within the agreed time frame. It’s also great to hear that you found the team polite and friendly, and the price reasonable.

Thank you for describing us as an honest and reliable company. We really appreciate your recommendation.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

Wes and Damian again

Wes and Damian again, cleared the pile in minutes. Friendly, helpful and work like Trojans!

11/10 Would definitely hire them again.

July 30, 2025
Unprompted review
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Reply from The Rubbish Removers

Thank you for another brilliant review, Simon!

We’re pleased to hear Wes and Damian delivered another fast and friendly service. We’ll make sure your comments are passed on to them, especially the 11/10 rating!

Thank you for continuing to choose The Rubbish Removers. We’ll be happy to help again whenever you need us.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

Excellent service. Would use again

Excellent service. I’ve only once needed to use a rubbish removal company before. However, I had a lot more ‘stuff’ this time!
It’s also really concerning about fly-tipping, so I wanted to ensure I went with a company that were reliable.
I put in a quote for my garage to be cleared as I’m moving house soon. Communication with the company was excellent and prompt.
Overall the process was quick, the gentlemen who came were lovely and when they’d cleared the garage, they even swept it for me.
I’ll definitely use them again. Really impressed.

June 6, 2025
Unprompted review
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Reply from The Rubbish Removers

Thank you for such a thoughtful review, Emily.

We completely understand your concerns about fly-tipping, so we’re really pleased you felt confident choosing us to clear your garage responsibly. It’s also great to hear that communication was prompt and that the team were friendly, efficient and left everything swept and tidy afterwards.

Thank you for choosing The Rubbish Removers, and best of luck with your house move. We’ll be happy to help again whenever you need us.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

Setees

Came to remove 2 setees they were polite friendly and efficient definitely recommend them

May 30, 2025
Unprompted review
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Reply from The Rubbish Removers

Thank you for the review, Stephen.

We’re pleased to hear the team were polite, friendly and efficient when removing your two settees. Thank you for choosing The Rubbish Removers and for recommending us.

Many thanks,
The Rubbish Removers

Rated 5 out of 5 stars

The Rubbish Removers came to my…

The Rubbish Removers came to my property today to dismantle and remove a large, collapsing greenhouse. I was honestly expecting a huge mess and shards of glass everywhere – but the two men who turned up were a credit to the company. They worked quickly, quietly, and professionally, and left the area spotless without a single piece of broken glass left behind. I was genuinely impressed.

They were polite, and clearly experienced in dealing with awkward and dangerous jobs. The price I was quoted was extremely fair – especially considering the care needed to safely remove glass panels. Instead of hiring a skip for the rest of my outbuilding clear-out, I’ll definitely be calling them back.

To anyone reading the negative reviews – take them with a pinch of salt. My experience couldn't have been smoother. Great service, great value, and a job extremely well done. Thank you!

May 14, 2025
Unprompted review
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Reply from The Rubbish Removers

Thank you for taking the time to leave such a detailed review, Benjamin.

A collapsing greenhouse with large glass panels can be a difficult and potentially dangerous job, so we’re really pleased to hear that the team dismantled and removed it safely, efficiently and without leaving any mess behind.

We’ll make sure your comments are passed on to the two team members who attended, as they’ll really appreciate the recognition. Thank you as well for recommending us and for trusting us with the work.

We’d be very happy to help with the rest of your outbuilding clearance when you’re ready.

Many thanks,
The Rubbish Removers

Rated 1 out of 5 stars

Wow what a shock!

Wow what a shock. The Rubbish Removers advertise that they work in the North West, Manchester & Yorkshire so I called for a quote re removal of a 3 seater sofa with a Lancaster postcode (quite clearly the North West). The quote came in at £850!!!!! After I had picked myself up off the floor, I was told that they had to arrange for a special team to go to that area. Please don't believe their advertising as they don't do the areas they profess to cover.

September 16, 2024
Unprompted review
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Reply from The Rubbish Removers

Good morning, Thank you for taking the time to leave this feedback. As we explained on the phone, While we do cover The North West, unfortunately, Lancaster, due to its location, is approximately an hour's driver for our nearest team. While we can still cover the area for larger clearances, i.e. Full house clearances, We did explain for a single item, it would be more beneficial to you to look for somebody more local, as our minimum collections charge there is £850+vat. This was not a price given for a single item but a minimum collection charge for the area.

Rated 1 out of 5 stars

Quoted then repriced on arrival

Only accept a quote off them if they attend.

Booked after being provided with a quote from photos of my parents garden which needed clearing. Told that they would call 30 minutes prior to arrival.

Called 15 minutes before (I live 30 minutes away with traffic). When I arrived and let them in the first thing they said was I’ll need to ring the office this hasn’t been priced right. The driver told me there was more than the photos showed and would speak to the office. The other bloke with him asked me if I was clearing the property to rent out. I told him it was my parent’s home and they had moved out, he then looked a little sheepish and left. The driver came back and said it was double and showed me the price plus VAT. He then said he would not be able to do it now and would be on Wednesday. When I said that the new price was unaffordable he left.

The price new was over £1,100. Which was half what BHF quoted for clearing the entire house and garden.

I spoke to the office twice. First as soon as he was gone back to the office and the second time after he had returned. The first call I was told the increase was due to access and the volume of waste. The seconds felt very much like the office was trying to get a sale and was told that the time it would take to clear was not impacting on the price (which doesn’t match the statement about the price being related to the access). The amount I could afford was what they had quoted. If the team had said they could only take what was in the photos that would have been fine but what I was told a new price or nothing. It felt very much like I was being held to ransom. When I said I was using alternatives I was told to be wary of cheaper company's as they just dump it. However on the first call I was told their cost was higher as they sort the waste to ensure more is recycled.

The whole experience was unnecessarily stressful and I am now left with finding an alternative company who have given a guide price off the photos but will be attending to see what they can clear that is in my budget.

My advice, don’t use them if you are a woman. After looking at the other negative reviews it seems women have had similar experiences. I regret not checking this before.

May 13, 2024
Unprompted review
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Reply from The Rubbish Removers

Dear Mrs Huskinson,

Firstly, thank you for taking the time to leave this feedback. As a family-run business, all feedback, both positive and negative, is important to help us ensure the quality of our service is consistently improving.

It is regrettable that you feel your experience was so negative. Our prices are transparent and honest, based on the volume and weight of waste to be collected and what this will cost us to dispose of.

It was myself who dealt with your complaints yesterday, and although I tried to be clear on the reasons for the price increase and the later date for completion, it appears this didn’t get through to you clearly.

We had initially quoted £540+vat, based on the 2 x images you had provided. On arrival, it was clear to my driver that over half to the waste had not been pictured and so we wouldn't initially have been able to quote for this waste. The volume of waste doubling was the reason the quote almost doubled.

On bookings, we take a number of assumptions based on access and parking. These are clearly stated in our terms and conditions, which were sent through with your quote. Unfortunately, the restricted access to the garden wasn't detailed when you booked in, which would have resulted in the clearance taking considerably longer than expected. Hence us requesting the clearance be completed as the first job of the day on Wednesday.

It is also worth noting we did not charge a call-out fee, even though our teams attended the property and were unable to complete the clearance due to no fault of our own.

Moving forward, I have had a meeting with my sales team this morning, and we are going to be more clear that the quotes provided are only for the waste which can be seen, and if the pictures only display part of the waste which is to be removed, the price will increase accordingly.

I have also had meetings with the team involved. Firstly, the driver who you dealt with. From his account, I can see he dealt with the situation as I would expect and as he is trained to do so, contacting the office for assistance if customers aren't happy. Regarding your interaction with the second member of staff, he has stated that as the situation was becoming heated, he made an attempt to make conversation with yourself to cool the interaction down, but this, unfortunately, was not received well.

Your statement regarding our services being unsuitable for women is particularly disappointing. As a women-owned and partially managed business, we feel our services accommodate both men and women and people of all backgrounds with an equal level of care and respect.

I would ask any potential customers to take a moment to read through our reviews which consistently display the high level of customer care we provide, to all of our customers.

Rated 5 out of 5 stars

I'm absolutely thrilled with the…

I'm absolutely thrilled with the service provided by Mike and John! They successfully removed my enormous broken fridge from my kitchen, and I couldn't be happier. Their professionalism, efficiency, and friendly demeanor made the process a breeze. Five stars all the way!

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Very competitively priced. Arrived as arranged on time, couldn't have been more helpful and cleaned up after themselves. Thank you Martin and colleague ( sorry can't remember the name)

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

I was sworn at by the team & ended up in tears.

I booked some furniture removal from a storage unit as I was downsizing. The team arrived & immediately began complaining that by chance another company was there emptying another unit, meaning we needed to share the 1 lift. I showed the team what needed to be cleared, they complained yet again that not all items were on the photographs or job brief, eg the sofa, I explained that I had spoken to the manager about the sofa as I’d asked for it to be taken to charity, and that it needed to be taken. They also then refused to take an additional desk that I had to be fair forgotten to mention, when I asked them to take it I was told by Josh ‘I don’t care if you’re the F*ing customer you don’t tell me what to do, you are disrespecting me’. I was at this point alone with the team & felt threatened & very anxious. I don’t believe asking for an extra item should warrant that sort of behavior or response. I spoke to the manager who said they should take the items, I was then told I’d be charged extra despite being sworn at & spoken to like that. I refused to pay any additional charges. After the team left, I broke down in tears as I was so upset by the experience, I would never use this company again or recommend them to anyone.

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, had quite a lot of rubbish to clear after my brother passed away.came about 4 times, all the teams were great and cleared everything I wanted including the shed. Well done. Will certainly recommend the rubbish removers to anyone who needs their services.
Once again thankyou for a job well done

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

This was the second time using this company. The crew came today and cleared away three areas and they left it all looking great. From chaos to clarity. Damian and Tom were very professional and efficient and had the job done within hours. Would definitely highly recommend. Thank you x

May 12, 2023
Unprompted review
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Reply from The Rubbish Removers

Thank you for your valued custom and detailed feedback i will be sure to pass this on to the team who attended.

Rated 5 out of 5 stars

I arranged for Rubbish Removers to…

I arranged for Rubbish Removers to collect Furniture / effects from my Fathers Flat they arrived on time nothing was to much trouble greatly assisting in a reducing a big task that be set me moved all the furniture / effects that actually took two loads !! This company is very rare quality today in their service very professional I Superb service .

November 21, 2022
Unprompted review
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Reply from The Rubbish Removers

Thank you for your valued custom and taking your time to leave this feedback.

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