The Rug Seller Reviews 

2,203
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information t... See more

Rated 5 out of 5 stars

Sometimes putting things right when they don’t go well defines how good a company really is. We’ve bought many rugs from them before - this time an identical model to replace a worn one. When I reacte... See more

Company replied

Rated 5 out of 5 stars

I am writing to thank you for the excellent service from your Company. The rug was delivered by an efficient and pleasant delivery driver within the time limit advised. My husband and I could not b... See more

Company replied

Rated 3 out of 5 stars

The Rug Seller’s product is great but the delivery service they use is shocking well my experience anyway. My rug was scheduled for delivery on three separate days, and despite waiting at home eac... See more

Company details

  1. Rug Store
  2. Bedding Store
  3. Home Goods Store
  4. Interior Designer
  5. Wallpaper Store

Written by the company

The Rug Seller is a leading supplier of Luxury Homeware by leading designer brands including Ted Baker, William Yeoward, Designers Guild and Laura Ashley. Choose from our huge selection of rugs suitable for all rooms in your home alongside our curated selection of luxury bedding, cushions, throws, lighting and much more. Discover Modern, Vintage and Contemporary styles in the latest colours and luxurious textures. Our team source the finest products from around the globe. Shop Online or visit our social channels for home inspiration, style guides or helpful tips.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

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No recent history of asking for reviews

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2.8

All reviews

(2,203)

2 reviews in the last 12 months

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Rated 4 out of 5 stars

Rug great / marketing emails not great

The rug is lovely and as described on the website (I had seen one in the flesh before ordering but the website had a fair representation). Ordering was easy. Delivery was a bit vague but it worked out absolutely fine.
However this company have a major marketing email BOMBARDMENT policy. Since ordering I have have sometimes 3 marketing emails in one day despite unsubscribing almost immediately. How many rugs do I order - about 1 every 10 years so this is completely pointless. I will have to block them soon if they don't cease and desist and I will be reluctant to order from them again - in 10 years.

January 5, 2024
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Good Afternoon,

Thank you for your feedback, we are pleased to hear you are happy with the product purchased.

If you could please kindly contact our customer service team on sales@therugseller.co.uk with your contact details, we can forward your request onto our marketing team to remove you from our marketing promotions.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

I have been patiently waiting for this…

I have been patiently waiting for this orange coloured runner to come back in stock . So happy to see it had and with a discount.
This rug is exceptional quality and the design climbing Jaguar is so eye catching .
I am delighted . Might consider another one in the future!

January 2, 2024
Unprompted review
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Reply from The Rug Seller

Good Afternoon

Thank you for your kind feedback.

We are pleased to hear you are happy with the product you have kindly purchased.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Great product good price speedy…

Great product good price speedy delivery A*

January 4, 2024
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Hi Geoffrey

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 2 out of 5 stars

I have ordered in the past 2 beautiful…

I have ordered in the past 2 beautiful large cream wool rugs.
I required a small rug, I do receive regular emails from them with offers and such like, I ordered a small rug which was washable, I received what looks like a bath mat in white, yes white, with a rubber back, it’s a bath mat, for £24 74, if I wanted mat I would have gone to IKEA which are much nicer and cost 1/4 of the price,
Im so annoy, I’m spitting feathers. I’m now having to go through the delightful procedure of returning it.

January 13, 2024
Unprompted review
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Reply from The Rug Seller

Good Morning,

Thank you for your feedback.

Your order was for 1 x Buddy - Ivory - 60X100CM I can see our customer service team requested for you to provide images of the item you have received so we could investigate this further for you. However, you advised you could not do this.

Therefore it is the customer's responsibilitiy to organise the return. Once the item has arrived back within our warehouse a full refund for the returned item will be processed back to you.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Brooklyn Multi

It arrived within delivery slot. Excellent. I love it. Better quality than expected.

January 5, 2024
Unprompted review
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Reply from The Rug Seller

Hi Bev,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Couldn’t be more pleased

We found the design of rug we were searching for on their website.
Placed an order and were delighted not only with our purchase but the speed of delivery and security of its packaging.
Couldn’t be more pleased

January 4, 2024
Unprompted review
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Reply from The Rug Seller

Hi Paul,

Thank you very much for your kind feedback. We are pleased to hear you are happy with the service you have received.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Excellent company.

I now have three rugs that I have brought from the rug seller,they are all of really good quality nice and thick.The colours on their webpage show the true colour's.Ordering and delivery was excellent and rugs were really well packaged.
I will definitely recommend this company and order more from them if I need more rugs.

January 5, 2024
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Good Afternoon,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

I love this company!

I love this company, I bought 2 rugs from them this month and it's absolutely same as the picture shown, they are prompt with great delivery service! 10 out of 10! My go-to for rugs/carpets!

January 11, 2024
Unprompted review
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Reply from The Rug Seller

Hi Charissa,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Lovley wool rug

Lovely wool rug , good price, delivery very quickly. Happy customer.

January 2, 2024
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Hi Dawn,

We are pleased to hear you are satisfied with the product you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Happy with order and product

Simple order process and speedy delivery. Product as described and lovely quality. Thank you very much.

December 26, 2023
Unprompted review
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Reply from The Rug Seller

Hi Anja,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 1 out of 5 stars

Poor quality

The rug I purchased was very disappointing, it looked absolutely nothing like the photos on the website. The rug I received was thin and sparse but it was shown as a thick and durable rug. I paid 59 pound and could get a rug of similar quality for less than 30 pound. I would not have written this if the seller had given me a full refund including postage but they said there was nothing wrong with it. I beg to differ it was not of the quality expected and in my book that is worse than faulty.

January 3, 2024
Unprompted review
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Reply from The Rug Seller

Good Morning,

Unfortunately I am unable to locate any order with ourselves.

Please contact our customer service team via sales@therugseller.co.uk with your order details and we can happily look into this for you.

Kind Regards
The Rug Seller

Rated 1 out of 5 stars

Bad delivery company

I cant give a review as we still have not received this item! I think it is the delivery companies fault not the Rug Seller but they are so hard to get in touch with. I have told them the days our clinic is open and they even came and tried to deliver and sent us a photo saying they could not find us. The photo showed the back windows of our clinic!!!! Please use delivery companies that can see or read emails when you update them!!!!

January 2, 2024
Unprompted review
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Reply from The Rug Seller

Good Afternoon

Thank you for your review.

Please allow me to apologise to hear you have not as of yet received your order.

I can see my colleague has been in correspondence with yourself and has advised this has been rescheduled for delivery on the 4th January as this has been arranged with the couriers.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Red rug

Ordered for christmas after not liking other rug i bought from a different company. Arrived one day after ordering and what a beautiful rug it is.

December 20, 2023
Unprompted review
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Reply from The Rug Seller

Hi Mr Bell,

We are pleased to hear you are satisfied with the product and service you have received.

Thank you for your kind feedback.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Excellent Customer service and great…

Excellent Customer service and great value. Recommend this company highly as I have used them many times. 😊

December 20, 2023
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Prompt delivery, and rug is gorgeous!!!

December 18, 2023
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

Rated 5 out of 5 stars

Lovely rug

Lovely rug, it’s the 3rd one we’ve bought from the rug seller. Good quality and prompt delivery their designs are great

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Lots of choice, helpful website. Really pleased with the items I ordered. They were delivered promptly and well-packaged, in perfect condition. Would highly recommend this company.

December 8, 2023
Unprompted review
The Rug Seller logo

Reply from The Rug Seller

Good Morning,

Thank you for your kind feedback, we are pleased to hear you are happy with the service and item you have received.

Kind Regards
The Rug Seller

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