Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information t... See more
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Sometimes putting things right when they don’t go well defines how good a company really is. We’ve bought many rugs from them before - this time an identical model to replace a worn one. When I reacte... See more
Company replied
I am writing to thank you for the excellent service from your Company. The rug was delivered by an efficient and pleasant delivery driver within the time limit advised. My husband and I could not b... See more
Company replied
The Rug Seller’s product is great but the delivery service they use is shocking well my experience anyway. My rug was scheduled for delivery on three separate days, and despite waiting at home eac... See more
Company details
Written by the company
The Rug Seller is a leading supplier of Luxury Homeware by leading designer brands including Ted Baker, William Yeoward, Designers Guild and Laura Ashley. Choose from our huge selection of rugs suitable for all rooms in your home alongside our curated selection of luxury bedding, cushions, throws, lighting and much more. Discover Modern, Vintage and Contemporary styles in the latest colours and luxurious textures. Our team source the finest products from around the globe. Shop Online or visit our social channels for home inspiration, style guides or helpful tips.
Contact info
7 Trafford Moss Road, M171SQ, Manchester, United Kingdom
- sales@therugseller.co.uk
- www.therugseller.co.uk
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Hasn’t replied to negative reviews
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Rug great / marketing emails not great
The rug is lovely and as described on the website (I had seen one in the flesh before ordering but the website had a fair representation). Ordering was easy. Delivery was a bit vague but it worked out absolutely fine.
However this company have a major marketing email BOMBARDMENT policy. Since ordering I have have sometimes 3 marketing emails in one day despite unsubscribing almost immediately. How many rugs do I order - about 1 every 10 years so this is completely pointless. I will have to block them soon if they don't cease and desist and I will be reluctant to order from them again - in 10 years.

Reply from The Rug Seller
I have been patiently waiting for this…
I have been patiently waiting for this orange coloured runner to come back in stock . So happy to see it had and with a discount.
This rug is exceptional quality and the design climbing Jaguar is so eye catching .
I am delighted . Might consider another one in the future!

Reply from The Rug Seller
Great product good price speedy…
Great product good price speedy delivery A*

Reply from The Rug Seller
I have ordered in the past 2 beautiful…
I have ordered in the past 2 beautiful large cream wool rugs.
I required a small rug, I do receive regular emails from them with offers and such like, I ordered a small rug which was washable, I received what looks like a bath mat in white, yes white, with a rubber back, it’s a bath mat, for £24 74, if I wanted mat I would have gone to IKEA which are much nicer and cost 1/4 of the price,
Im so annoy, I’m spitting feathers. I’m now having to go through the delightful procedure of returning it.

Reply from The Rug Seller
Brooklyn Multi
It arrived within delivery slot. Excellent. I love it. Better quality than expected.

Reply from The Rug Seller
Couldn’t be more pleased
We found the design of rug we were searching for on their website.
Placed an order and were delighted not only with our purchase but the speed of delivery and security of its packaging.
Couldn’t be more pleased

Reply from The Rug Seller
Excellent company.
I now have three rugs that I have brought from the rug seller,they are all of really good quality nice and thick.The colours on their webpage show the true colour's.Ordering and delivery was excellent and rugs were really well packaged.
I will definitely recommend this company and order more from them if I need more rugs.

Reply from The Rug Seller
I love this company!
I love this company, I bought 2 rugs from them this month and it's absolutely same as the picture shown, they are prompt with great delivery service! 10 out of 10! My go-to for rugs/carpets!

Reply from The Rug Seller

Reply from The Rug Seller
Lovley wool rug
Lovely wool rug , good price, delivery very quickly. Happy customer.

Reply from The Rug Seller
Happy with order and product
Simple order process and speedy delivery. Product as described and lovely quality. Thank you very much.

Reply from The Rug Seller
Poor quality
The rug I purchased was very disappointing, it looked absolutely nothing like the photos on the website. The rug I received was thin and sparse but it was shown as a thick and durable rug. I paid 59 pound and could get a rug of similar quality for less than 30 pound. I would not have written this if the seller had given me a full refund including postage but they said there was nothing wrong with it. I beg to differ it was not of the quality expected and in my book that is worse than faulty.

Reply from The Rug Seller
Bad delivery company
I cant give a review as we still have not received this item! I think it is the delivery companies fault not the Rug Seller but they are so hard to get in touch with. I have told them the days our clinic is open and they even came and tried to deliver and sent us a photo saying they could not find us. The photo showed the back windows of our clinic!!!! Please use delivery companies that can see or read emails when you update them!!!!

Reply from The Rug Seller
Red rug
Ordered for christmas after not liking other rug i bought from a different company. Arrived one day after ordering and what a beautiful rug it is.

Reply from The Rug Seller
Excellent Customer service and great…
Excellent Customer service and great value. Recommend this company highly as I have used them many times. 😊

Reply from The Rug Seller
Excellent customer service
Excellent customer service. Prompt delivery, and rug is gorgeous!!!

Reply from The Rug Seller
Lovely rug
Lovely rug, it’s the 3rd one we’ve bought from the rug seller. Good quality and prompt delivery their designs are great
Poor delivery service
Nice bright rug although some damp spots on the underside.
Delivery came after 3rd attempt. Waited at home each time.
Good correspondence via email.
Highly recommended
Lots of choice, helpful website. Really pleased with the items I ordered. They were delivered promptly and well-packaged, in perfect condition. Would highly recommend this company.

Reply from The Rug Seller
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