Would love to be able to review my paid for rug but as if yet still not received the item.Was originally promised end of January but after chasing up and no effort on their part to offer information t... See more
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Sometimes putting things right when they don’t go well defines how good a company really is. We’ve bought many rugs from them before - this time an identical model to replace a worn one. When I reacte... See more
Company replied
I am writing to thank you for the excellent service from your Company. The rug was delivered by an efficient and pleasant delivery driver within the time limit advised. My husband and I could not b... See more
Company replied
The Rug Seller’s product is great but the delivery service they use is shocking well my experience anyway. My rug was scheduled for delivery on three separate days, and despite waiting at home eac... See more
Company details
Written by the company
The Rug Seller is a leading supplier of Luxury Homeware by leading designer brands including Ted Baker, William Yeoward, Designers Guild and Laura Ashley. Choose from our huge selection of rugs suitable for all rooms in your home alongside our curated selection of luxury bedding, cushions, throws, lighting and much more. Discover Modern, Vintage and Contemporary styles in the latest colours and luxurious textures. Our team source the finest products from around the globe. Shop Online or visit our social channels for home inspiration, style guides or helpful tips.
Contact info
7 Trafford Moss Road, M171SQ, Manchester, United Kingdom
- sales@therugseller.co.uk
- www.therugseller.co.uk
2.8
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Do not buy!
Still waiting for a refund on a throw I ordered Jan 21st than still hasn’t arrived, despite numerous communications, excuses and promises of a refund. Do not buy from this company.
January 21, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Possible scam do not use this company
Ordered a rug two months ago and I have not received it! Had an email stating that despite being able to order in the sale it was now out of stock and the supplier said it would be back in stock on March 15th. I was happy to wait, then a month later I had another email stating it was out of stock with no future date available. After numerous emails and few replies I requested a refund, I was advised by Holly the refund would be in my account by 7 to 10 days. I waited and it did not show! I sent further emails asking where my refund was and I still have not had my refund. This company is shocking, do not use them.
March 4, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Goods haven’t arrived and appalling…
Goods haven’t arrived and appalling customer service - I bought two cushions for £125 nearly six weeks ago. The cushions haven’t arrived, the customer service answer phone is full so you can’t leave a message and no reply from my email asking for a refund. I’ve now had to open a dispute with my bank.
January 24, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
I ordered 4 rugs from this company 3…
I ordered 4 rugs from this company 3 arrived and one didn't. I have emailed the customer service team 3 times and have not had a response other than the automated acknowledgement of my email. I have also tried to call them for the past 3 days and it simply says the mail box is full and therefore I cant leave a message.
March 5, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Took my money NO product received
I ordered bedding and a Rug! Ref 04Rugs1296136 pay reference. £760.95. Said it would be delivered within 10 days. Despite numerous phone calls which state to leave a message after the tone. When I try to leave a message it states messages are full so I'm unable to leave any! E mails x 4 with 1 x reply telling me my email is important and someone will reply in due course... still waiting! Frustrated as they were quick enough to debit my account!!! All I want is what I e paid for please
February 14, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Still waiting for a reply and refund
Still waiting for a reply and refund, I got confirmation that the rug was received on 3rd February and I am STILL waiting for a refund. I have emailed now countless times without any reply. This Company is very unprofessional, promising payment but nothing is paid! I would recommend you do not use this Company as they are very untrustworthy and their customer service is non-existence.
February 3, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Terrible company
Terrible company - AVOID. Excellent prices but we were delivered a faulty rug and the company claimed to have sent a courier to collect it from us three times. Three times the courier did not turn up (or leave a note) and I am convinced the Company never actually arranged anything. We are 7 weeks in from purchasing the rug with no refund or solution. Communication is terrible and untrustworthy. Beware.
January 20, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
AVOID! What a ripoff.
Ordered a rug over a month ago and have heard absolutely NOTHING back. I've tried to send an e-mail and call on the phone but nobody has returned my call and I'm nearly £200 out of pocket.
February 24, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
I placed an order for £421.67 on 8th…
I placed an order for £421.67 on 8th February. I received no follow-up feedback after taking my money on the due delivery date. After a couple of weeks, I cancelled my order, for which they acknowledged and confirmed a refund would be given. It is now 3rd March, and despite my enquiries asking when my refund will be processed, I have received no reply.
Be very careful with this company before parting with your money. They take your money but do not process your refunds, seemingly until a bad review is given on Trust Pilot. Let's hope this review results in my refund being processed.
February 8, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Terrible Terrible Terrible Service
Terrible terrible terrible service. Ordered two rugs, I received one rug from my order and the other is still missing! They delivered one incorrect rug (which the delivery driver collected back and returned) and the latest one says its been delivered to a Brian in Bury. My name is not Brian and I do not live in Bury. The number on the website does not work and they have ignored all of my emails for nearly two weeks. If they reply to this review with a "customer service is looking into this... bla bla bla" I will not be surprised. Number 1, how are you looking into it if you haven't replied to any emails and why does the number on your website just ring out??? Might have to go down to Traford Park to see if I can find an actual human to talk to about it!!
February 21, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Absolute thieves
Absolute thieves. Apparently attempted to send me the rug I bought. Did not receive it. Chased them on phone and email for several days and the only way I succeeded in getting some support was by messaging the CEO on linkedin. After that customer service were communicating with me and tried to arrange another rug. Guess what? Didn't reach me. So after a while I requested a refund via email and to their CEO on linkedin. Big surprise they've vanished. Now I have no rug and these absolute thieves have my money. PLEASE AVOID AND DO NOT BUY FROM THEM.
February 5, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Where are my pillow cases?!?!
28/02/2025
I bought a Lazy Linen Charcoal Double Duvet Set, and was only sent the duvet cover, despite it being clearly advertised as a set, and the dispatch note emailed to me stating pillow cases were to be included in the consignment. I've contacted The Rug Seller via email and called several times - their answerphone is full. Please contact me as a matter of urgency to resolve this issue.
Update 13th March 2025
THE COMPANY HAS GONE INTO ADMINISTRATION - WAS NOTIFIED VIA EMAIL AS I HAVE RAISED A COMPLAINT
February 28, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Refund not forthcoming
Ordered two runners Jan 2025 which were in stock for £135. Delivery date not met, advised out of stock. Order cancelled and refund requested. Told being processed 10th Feb and would take 7 to 10 days. No refund to date despite numerous emails and phone calls with no response from company. Company is a complete sham.
March 1, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Unhappy and distressed
Ordered 2-weeks ago, money has been taken. I still don’t have an order number only “order complete” message on their website when I ordered and paid.
Email from the company 1-week ago to say DHL would contact me. Still no order number, and no contact from DHL. No reply to phone calls or emails sent in last 48 hours. I’m am starting to think this company is a scam.
February 28, 2025
Unprompted review
Reply from The Rug Seller
With a Heavy Heart
It’s with deep sadness that we share some difficult news — due to ongoing trading challenges, we’ve had to make the incredibly tough decision to close our business.
This is not a decision we made lightly. We’ve invested so much love, energy, and passion into this journey, and we’re incredibly proud of what we’ve built. Unfortunately, the current environment has made it unsustainable for us to continue operating.
To our wonderful customers and supporters — thank you. Your loyalty and encouragement have meant everything to us, and we’re truly grateful for every moment you’ve shared with us.
If you have any questions regarding recent payments or outstanding matters, we kindly advise you to contact your payment provider directly. Alternatively, you can reach out to the Joint Administrators, Kroll, at lhdg@kroll.com for further assistance.
Thank you again for being part of our journey.
With heartfelt gratitude,
The Rug Seller
Great product and competitively priced.
Great product and competitively priced.
February 25, 2025
Unprompted review
Bought a Ted baker duvet cover that I…
Bought a Ted baker duvet cover that I thought came with pillow cases only to be told they had to be bought separately which did not make it clear in the description at all not only that nowhere had any pillow cases to match so stuck with a poor quality cover because they want to charge me postage to send it back the price and the quality is bad I washed it for first time very dissatisfied it’s paper thin and the stitching is bad too won’t be using them again it wasn’t a cheap duvet cover
February 21, 2025
Unprompted review
Reply from The Rug Seller
Hello, we are sorry that the pillow cases were not included when purchasing Ted Baker bedding. Ted Baker sells these separately and we do show in stock pillow cases when available on the same product page that you added the bedding. Our customer services team can be reached on Sales@therugseller.co.uk to discuss further to see where we can help. Thanks, The Rug Seller
Think twice!!
Still haven't received my order after them telling me that it would be delivered the week beginning the 17th February.
Numerous emails to their sales office, but little response and when they do they fob you off with a date that passes with still nothing to show for it!
I would certainly think twice before ordering from them, we still haven't got our order and I'm doubting if we ever will.
January 31, 2025
Unprompted review
Reply from The Rug Seller
Please allow me to apologise to hear this.
Our customer service team on sales@therugseller.co.uk are looking into this directly.
Kind Regards
The Rug Seller
Shambles of a company - DO NOT BUY
Ordered a rug from this company more than 4 weeks ago (31st January) and I am still waiting on delivery. The lead time when ordering said 2 weeks. I have tried to contact the company via email countless times and have seen they have read the emails but still no response. I have also tried to phone numerous times but no answer. I would not recommend this company at all. Zero customer service and they don't seen to be taking any responsibility from the lack of action and supply of PAID product. I will never use this company again and I hope I will receive refund.
February 24, 2025
Unprompted review
Reply from The Rug Seller
Hello, we are really sorry about this. We have had technical issues with our Suppliers systems being updated recently. We have since resolved this issue you experienced. If you have any further issues our customer services team can be reached at Sales@therugseller.co.uk thanks
Lovely rug!
Excellent website, competitive pricing, loads of choice. My rug arrived quickly and is really good quality Thank you!
February 11, 2025
Unprompted review
Reply from The Rug Seller
Thanks for the 5 star review
Rip Off
I ordered a duvet set and it's still hasn't arrived after three weeks. The phone number is an answer phone and doesn't work as it's always full and their emails just keep saying it's coming but it isn't. I think they're one of these rip-off companies that pay people to give good reviews. Following their response saying email us I have already tried that and we still don't have the item. I have referred it to the credit card company and I'm trying to get my money back from them.
February 2, 2025
Unprompted review
Reply from The Rug Seller
Good Morning,
Please allow me to apologise to hear this.
Please contact our customer service team on sales@therugseller.co.uk and they will happily look into this.
Kind Regards
The Rug Seller
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