Scent City Reviews 

119
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Gorgeous perfume, beautifully packaged - a perfect Christmas gift for my daughter. Also had two samples delivered which I kept for myself! Delivery was prompt and I was kept informed of progress. Woul... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery and happy with the samples. Ordered Rance 1875 Elise/Laetitia and requested Nobile 1942 Perdizione as my free sample. Loved Elise, sillage was so strong, had so many compliments, s... See more

Company replied

Rated 5 out of 5 stars

Beautiful selection of perfumes, delivery within given time frame and package wrapped with attention to detail (handwritten notes are a lovely touch and make you feel like a VIP in a high end boutiq... See more

Rated 5 out of 5 stars

Hugely and highly recommended! I feel almost compelled to post this review (and it's completely unsolicited) to reassure any prospective shoppers who've read some of the reviews below. Scent City have... See more

Company details

  1. Perfume Store

Written by the company

The Ultimate Fragrance Destination. From Luxury Niche Perfumes & Innovative Interior Fragrances to Fragrance Jewellery and Scented Accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.7

All reviews

(119)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable personalised service

I purchased from this company for the first time, choosing Histoires de Parfums’ Tubereuse 3. Really lovely experience from the customer service agents who responded to my query on a Sunday, to the handwritten greeting with my order, and the complimentary samples. Will definitely shop with Scent City again.

July 26, 2022
Unprompted review
Rated 5 out of 5 stars

Always wonderful

I’ve ordered from Scent City several times and the service has always been great. They carry a few brands that are hard to find in the UK and always include samples of your choice with your order. Their point system is a nice feature as well.

July 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from scent city

Excellent service from scent city, did not have the perfume I wanted so upgraded me to the more expensive version at no extra charge, friendly efficient service, will definitely be purchasing from again can recommend 100% thank you x

July 3, 2022
Unprompted review
Rated 1 out of 5 stars

I can not begin to tell you how livid I…

I can not begin to tell you how livid I am about my experience with this company. I live on the East Coast in the US. I was searching for a fragrance unavailable here. I was giddy when I found it here. Although, I was hesitant to order internationally, I went ahead. A week later, order status was “unfulfilled”. I called and was told it would go out that day. No change on website. I sent an email in which they lied and said the status update was sent and must be in spam folder (it was not) but nonetheless it was 3-5 days until my receipt. They provided no tracking, no updates!

Ironically, I ordered from an Italian company at the same time—it arrived only 10 days from initial order! Do Not Order from this company, scam artists.

Margaret A. tolliver

May 10, 2022
Unprompted review
Rated 5 out of 5 stars

brilliant company

Really good service. I'm so happy to be able to get my favourite perfume once more. This is a brilliant service and also enables you to try new scents with all the samples. Will definitely be ordering from you again.

thank you

April 2, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect way to choose a new fragrance

A few weeks ago I ordered a set of Bois samples, these came beautifully gift wrapped.
They were for a special birthday, the idea being that the recipient would choose the fragrance she wanted from them.
When she did, I ordered it from Scent City , it came the next day with three beautiful samples which my son loved!
My friend was delighted with her present and I was delighted with the service, choice and quality.

March 28, 2022
Unprompted review
Rated 5 out of 5 stars

Went above and beyond…

I wanted to try out Eight & Bob Egypt and when I received the perfume. It came with extra samples/suggestions with a handwritten description of the extra scents. They smelt amazing and were great pairings with my original order.

November 6, 2021
Unprompted review
Rated 5 out of 5 stars

Generous sample of a very high quality…

Generous sample of a very high quality fragrance, with two additional ones added in for free, plus testing strips and an advice note. Faultless service, and a good example to other online fragrance retailers - many thanks!

September 25, 2021
Unprompted review
Rated 4 out of 5 stars

Great fragrance store

Great fragrance store with quite a varied choice of the more niche brands out there. Your order is always well packed, albeit a little slow to dispatch. However, once your order is sent, it's with you by the next day. Additional samples are offered and are, in general, the ones you request at the checkout.

September 24, 2021
Unprompted review
Rated 4 out of 5 stars

Excellent service brilliant products

Been ordering from this amazing perfume shop for about 3 years,and ive never experienced a bad service.I would definetly recomennd this shop to all perfume lovers

September 18, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience - dispatch was a bit slow, but once the package arrived, everything was so carefully prepared and the package even included a handwritten note with some suggestions. So pleased I already placed a second order!

September 17, 2021
Unprompted review

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