Thesoftloft Reviews 29

Did not receive warming plate a scam paid for in January have put a claim against of fraud

Scammers my hot plate did not arrive!!!

on 01/18/2026 I ordered The Caterr electric Warming Plates -4 in 1 Modular Set. for $49.95. I used Affirm to pay for this order had to make a 20.00 down payment the above date of order. On January 28, 2026, I paid the balance off of $30.19. It is now 03/12/2026 and I have not received the merchandise listed above yet. On 02/13/2026, I sent a contact through the company portal asking when I would receive the order. On 02/15/2026, I received an email stating that the order had been processed, and they were currently coordinating with their shipping partner to review delivery status, and they would keep me posted. So far as of today 03/12/2026 heard nothing back and when trying to access to site getting message site no longer available. I also received an envelope from an unknown company with no contents. Will be seeking other legal avenues. Will also request Affirm to return my money.

I paid £60 never received totally scammed no answer from e mail recived empty bag nothing in it. Any advice

Like others, I should have read the reviews, it’s always said “buyer beware” and nothing could be more appropriate than with this bunch of crooks.
Ordered the warming plates and received nothing.
This sort of company gets on line suppliers a bad name.

Like others, I was scammed. This company need removing from the internet. ANYBODY WHO HAS LOST MONEY TO THESE SCAMMERS, PLEASE CONTACT YOUR METHOD OF PAYMENT AND REQUEST A ‘CHARGE BACK’. Most banks, credit cards etc, will have this service. You must fill out their form and they take it from there. I paid with a Tesco Credit Card and followed this process and they have got my money back for me. My building society ‘Nationwide’ also offer the same service. Keep any communication you’ve had with them, your receipt of payment etc, which your method of payment people need to see. DON’T LET THIS SCUM HAVE YOUR HARD EARNED MONEY. Hope that has helped somebody out there. They are a bunch of thieves.

awful - scam. Emailed 4 times. Once reply to teh 1st saying it was on it's way . never received. Now website not there!! terrible!!

total scam said 2 weeks for delivery and all i got after 6 weeks a tiny pice of paper in chinese asking me to leave a review-tried to email twice no response, and it seems the website no longer exists

Absolutely stealing your money order never arrive your money gone

Scam. Ordered warming trays. Never received.

Complete Scam.. I should have read the reviews before I ordered. Never received the merchandise nor have I been able to communicate with anyone. I have emailed to request a refund no response. Never ever again will I do business with this fake company again. If I could rate lower than a one I would.

If I could have chosen zero stars I would have. Complete scam. Order never received. Website unavailable

Total scam +++++× ordered 3 x warming trays. Never received order. No reply to daily emails.

TOTAL SCAM DO NOT USE.
NO REFUND OR COMMUNICATION

Did not receive my order! Would not refund my money!!!’

I ordered a touchscreen tablet and paid it has been 3weeks not received yet. They gave me a fake tracking link which doesn’t work. I contacted them through the website but still no one get back to me.

never arrive my order

This is a total scam. I checked the tracking and it said that it delivered. When I went to retrieve my package, what I received was a small plastic envelope that contained a rag. It was a complete rip off. Don’t buy from this site. I don’t understand how the shop.app stands behind this company. They must know it’s a scam.

A total scam. Ordered the heating trays but received nothing. Emailed them to chase it up & the link on my order confirmation no longer worked! Thieves!!

It's a otter scam. Do not buy nothing off. This web page was a tall letter. Robbing getz

It’s a total Scam! Don’t order from this company or HearthLoft. Same outfit. Thieves