DO NOT BUY!!! They are taking money and not delivering. I’m in actual disbelief I have ordered numerous times from them in the past and never had an issue I ordered some refills back in April and h... See more
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DONT BUY, FRAUDS, THIEVES!! WISH I HAD READ REVIEWS FIRST BUT HAVING PURCHASED PREVIOUSLY I STUPIDLY TRUSTED, $98 PAID TO THIN AIR THIEVING %#^ THEY DONT DESERVE ANY STARS!! SHOULD RUN A CLASS ACTION... See more
Disgraceful customer service! I am still awaiting an order from 17/4 that I didn’t receive. Thinking they were just running a little behind and order would arrive, I also placed another order on the... See more
Would give no stars if possible. Customer service is abysmal. No reply to emails, no answering of calls, after weeks of no contact, tried endlessly to contact company. After research, appeared many... See more
Company details
Written by the company
Ditch the old dirty brush & clean easier with The Star Stick Zero Contact Cleaning Brush 🚽✨ Just Click, Swish and Toss! All you need is The Star Stick 🙌 ✅ Disposable brush heads ✅ Pre-loaded Antibacterial cleaner ✅ Click, Swish and Toss! Clean in 3 easy steps ✅ Cleans 2x better than regular toilet brushes ✅ Free Shipping on orders $35+ ✅ 30 Day money-back guarantee
Contact info
88 Bay Street, 2019, Botany, Australia
- 61280050589
- info@thestarstick.com
- www.thestarstick.com
2.0
Poor
182 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order not received .
I put an order in for the toilet pads on 1July $52 it cost I have repeatedly tried to get in touch with you by emails I rang the number on your Website to no avail . I have tried to get in touch with by Messenger as well but nothing I still have not received my order . I will look for other alternatives now . 😡😡😡😡
May 6, 2024
I loved the first one so I bought one…
I loved the first one so I bought one for my son. It won't get and I have sent multiple emails and tried to call with no response at all
April 27, 2024
I had purchased refills online June…
I had purchased refills online June 2024 without any update other than an email order confirmation. They do not respond to emails and the phone number listed is disconnected. The Facebook page hasn't had an update in over a year. I believe the company doesn't exist anymore but will still collect order payments without any intention of filling them.
June 14, 2024
Unprompted review
Terrible customer service
Terrible customer service.
Total rip off!
I did not receive the product I ordered and when I emailed I did not receive a reply.
April 2, 2024
I love the star stick
I love the star stick, however came across a problem. Have emailed customer service twice, but no response was recieved.
Disappointed
February 16, 2024
Love that these are easy to clean and…
Love that these are easy to clean and are disposable
January 9, 2024
I received my products without a delay
I received my products without a delay. Very happy with the products.
November 10, 2023
Toilet accessories
Their toilet products are very good and the service is good. I’m so impressed with what I ordered. Thankyou..
November 1, 2023
I did not receive all my order and got…
I did not receive all my order and got no response from the emails I sent regarding it
September 5, 2023
Love this product
Love this product, makes cleaning the toilet so much easier, reasonable price and fast delivery
August 29, 2023
Brilliant product
Brilliant product. I personally cannot stand a toilet brush in a holder that you use over and over. The star stick are brilliant use and dispose of problem solved. No touching involved so easy to use. Would highly recommend,
August 16, 2023
Maybe you should read the previous…
Maybe you should read the previous email I sent you
August 2, 2023
Haven’t received all my order and get…
Haven’t received all my order and get no response from this dodgy company after multiple emails and messages.
The phone number doesn’t even work. Don’t buy from them.
August 1, 2023
Never received my whole order :( I have…
Never received my whole order :( I have emailed asking why but have not received anything back from anyone about y I did not receive all of my order
August 1, 2023
Best toilet brush & cleaner ever 👌🏼
July 20, 2023
Unreal great
June 23, 2023
Incorrect order amount on subscription
Incorrect order amount on subscription. Money taken out
Emailed twice to have same rectified with no response
August 7, 2023
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