DO NOT BUY!!! They are taking money and not delivering. I’m in actual disbelief I have ordered numerous times from them in the past and never had an issue I ordered some refills back in April and h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
DONT BUY, FRAUDS, THIEVES!! WISH I HAD READ REVIEWS FIRST BUT HAVING PURCHASED PREVIOUSLY I STUPIDLY TRUSTED, $98 PAID TO THIN AIR THIEVING %#^ THEY DONT DESERVE ANY STARS!! SHOULD RUN A CLASS ACTION... See more
Disgraceful customer service! I am still awaiting an order from 17/4 that I didn’t receive. Thinking they were just running a little behind and order would arrive, I also placed another order on the... See more
Would give no stars if possible. Customer service is abysmal. No reply to emails, no answering of calls, after weeks of no contact, tried endlessly to contact company. After research, appeared many... See more
Company details
Written by the company
Ditch the old dirty brush & clean easier with The Star Stick Zero Contact Cleaning Brush 🚽✨ Just Click, Swish and Toss! All you need is The Star Stick 🙌 ✅ Disposable brush heads ✅ Pre-loaded Antibacterial cleaner ✅ Click, Swish and Toss! Clean in 3 easy steps ✅ Cleans 2x better than regular toilet brushes ✅ Free Shipping on orders $35+ ✅ 30 Day money-back guarantee
Contact info
88 Bay Street, 2019, Botany, Australia
- 61280050589
- info@thestarstick.com
- www.thestarstick.com
2.0
Poor
182 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great product
This is a great product. Works well and is very convenient to use.
June 6, 2022
I can not fault this product
I can not fault this product! I absolutely love it! It has made cleaning the toilets in our home a breeze to do now with the star stick! I recommend everyone to purchase it.
June 6, 2022
Owner of a cleaning business
Own a cleaning business and this is a so much more hygienic for me and my staff. Planning on ordering more refills and the stick itself soon for the new employees. Thank you so much for the genius idea.
June 3, 2022
NOT HAPPY
NOT HAPPY!
I ordered on 13.5.2023 order No#7545.
I ordered the Star Stick with extra cleaning pads and Cleaning Kit. I only received the Star Stick n pads. I have emailed you 2x and have received no reply. Either reply or reimburse me or I will post on your Facebook page my complaint.I ordered because you had good reviews and made in Australia. Very bad customer service!
May 31, 2022
Reply from The Star Stick
Hi Peta, Thank you for taking the time to leave us a review and apologies for the trouble here. We send our cleaning kits separately and this is why they didn't arrive with your Star Stick. I've looked up your tracking details and can see it was delayed on its way to Perth but reached your local distribution yesterday. I'll keep monitoring your order to ensure it gets to you. I'm very sorry for the inconvenience you experienced and I'll ensure this is passed onto the team so that we can ensure it doesn't happen in the future.
Best toilet cleaning product ever
Best toilet cleaning product ever. So clever. So hygienic. I absolutely love it. So glad I purchased it and loads of spare sponges.
May 18, 2022
It works but I had to use two to clean…
It works but I had to use two to clean my toliet. The stick works well and I am happy I don't have to use my hands to clean the toliet now.
May 18, 2022
So pleased with this products does…
So pleased with this products does exactly what is advertised so easy and the toilet sparkes no other words to describe it. Delivery time was perfect.
May 12, 2022
Great product
May 11, 2022
They don't work really good
May 11, 2022
Reply from The Star Stick
Hi Bec, thank you for leaving us feedback. We would love to solve this for you so please email us at info@thestarstick.com so we can fix this. It's important to us that we provide an we excellent product and service so we hate to think we didn't achieve this and would love to make it right.
Love the convenience and style
Love the convenience and the fact it is a clean toilet brush every time. Loved throwing out the brushes in my toilets! Now the kids have zero excuse to clean the toilet!
May 4, 2022
Outstanding customer service!
I love how hygienic my new star stick is But more importantly the customer service from this company is outstanding! Keep up the amazing work you have me as a repeat customer ❤️
April 12, 2022
The whole process was amazing
The whole process was amazing
From placing the order to receiving
I was always kept informed of where the order was
Thankyou to the fabulous staff
April 8, 2022
It really works well and cleans the…
It really works well and cleans the toilet without getting anything on your hands
April 6, 2022
Fantastic product
Fantastic product and works a treat.
Love the contactless disposal and cleanliness
April 5, 2022
Very happy my order
March 31, 2022
Love it
I think this product is great for when you want to do a quick freshen up only negative I'd have to say is that I'd love the pad itself to have abit of texture/roughness to it for those hard to get bits...but all in all LOVE IT.
March 30, 2022
Star stick
Brilliant I luv using this its so convenient and hygienic, service and delivery time were fabulous, I thoroughly recommend this product
March 30, 2022
Best thing since sliced bread.
March 10, 2022
Reply from The Star Stick
Thank you for taking the time to write this review! We couldn't agree with you more.
Reply from The Star Stick
Thank you for sharing and leaving us such positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.