The Stay Club London Reviews 7

Exceptional Customer Service. My daughter previously resided at a student accommodation in Bermondsey for her first year of uni. However, the service was awful and she was met with defensiveness whenever an issue was raised. However, the Stay Club is the exact opposite. Staff (all round) are super responsive and go out of their way to respond and help. I would recommend it even though a costly option.

Booked a room for our son during his final semester. Contract ended 24/6. We went to pick up his things 25/6. Our fault of course but surely they should have informed us a day or two earlier and given notice that we needed to come? When we got there everything was in plastic bin bags and several items missing. Receptionist told us that compensation would be paid but got an e mail shortly afterwards denying all responsibility. Watch your possessions and caveat emptor.

The manager of this apartment told me that if you write not good comments on Google, you will not rent any student apartment. My room has been without electricity for three times, and all the food in the refrigerator is broken. I can't turn on the heating in cold winter. Sleeping in the freeze room, without any staff to help, even refused to fix for me. Yelling at me was very rude and racist. When I told the manager about it, the manager thought they were right. Please don't choose this apartment. You will find the manager's room has no electricity for many times, and the staff are very rude. They won't tell me that there is a primary school nearby. The children play outside from morning to night. It is very noisy, even if I live on the fifth floor. I suffer from noise every day, and the manager will not change rooms. Please don't reply to my contact email when this apartment sees the comments. I have contacted you many times and can't solve the problem at all. I emailed the manager many times to talk with her, but she refused. She also asked the front desk to tell me the wrong time. I pushed everything away and waited at home for her all day without seeing her. The worst student apartment

I lived here for 9 weeks. And I thought it was a nice place in the middle of a nasty area.
All the staff and security were professional except 1. Who would stick his nose into your business every chance he could.
A B.... type of character.
He should show everyone a little respect when it comes to religion and Personal questions but the guy had no limits.
He felt he was the boss in that stay club.
Az is his way he likes to think he can intimidate the more relaxed people in that place.
Apart from that individual security guard. All of the other security and staff were good.
That guy needs to change the way he approaches people on different subjects. With probing questions..

I stayed at Camden before the pandemic and I am planning to come back next September! There is everything you need in one place and Wifi is free. The location is great and convenient to travel to UCL. The reception is open 24/7 and the staff is great!

If you are a student and are considering staying here at the Stay Club Kentish Town, or any of the Stay Clubs, have a read of my retrospective review, it will be worthwhile.

My contract with the Stay Club began on the 5th of September 2020. It ended on the 22nd of August 2021. 351 days to be precise. Here is my honest review of this so called “student’s” accommodation.

To kick things off, this is simply NOT an accommodation for just students, despite the fact that they advertise themselves as one. When I initially moved in, for the first few weeks, I kept encountering families, elderlies and toddlers in strollers. I made nothing of it, considering some accommodations tends to rent out their vacant rooms during long-term holidays, when students are absent. However, as the time goes on, I kept encountering more and more people, who certainly were not students. Some barely spoke a word of English. So, I started paying attention to the situation. I later found out through various staff members (also according to one of their managers), the Stay Club company had signed a contract with the Home Office and were providing accommodation for asylum seekers. You will see, again and again, on google review. The replies from the Stay Club to other student’s review, saying things like “students, be aware, this is not a student’s accommodation” or comments similar to such to give you lot a heads-up. They will always say something like “we provide accommodation for students of all ages”. But this is certainly their way of cushioning the situation. They even have a separate desk, on the other side of the lobby, for asylum seekers to sign in and out. I had the opportunity to ask several different asylum seekers about their Stay Club experience, they have all unilaterally told me that they are not undertaking any language courses of any sort. Oh yeh, I forgot to mention, their regional manager, who shall remain anonymous, had lied on two separate occasions, to my face. Claiming that all the refugees are undertaking some sort of language courses at their language school in the basement floor (hence, trying to convince me that these are students of a sort – a very farfetched argument in my opinion). This has been proven to be false according to many refugees. It would have been useful to have known that you are providing accommodation to asylum seekers, before the students sign the contract with you, don’t you think?

Now that that is out of the way, here are some information about the room. I stayed in a room on the third floor. The room is poorly ventilated, I have had the chance to visit some of the room on the fifth and sixth floor during summer. Safe to say, I was lucky enough to not live on those floors. The windows are double insulated, which makes the winter well insulated, but the summers almost unbearably hot. According to one of the students that stayed on the sixth floor, perhaps this is because of the weird metal structure on the outside of the building. When the sun penetrates through the gaps, infrared radiation cannot escape easily, heating up the rooms further.

The bed that you get is not really a bed. It is like a sofa, no mattress of any sort (except for the bunk bed).
The water pressure for the shower head is actually abysmal, I’m not even being funny mate.
The gym is about the size of your room, two treadmills, two spin bikes, a dumbbell rack, a few yoga matts, a leg extension machine and that’s about it. If you’re looking for a proper gym, this is probably not it.

There are some other things that I could talk about, but I am limited by the word count. (I wrote this for google review, they had a character limit of 4,000). Honestly, the take-home message for getting this far, reading my review; there are plenty of other private accommodation providers, don’t waste your 16K here like I did. £320 a week can easily get you a lovely place elsewhere. Unless you don’t mind a bunch of middle-aged men idling with cigarettes in front of the building, then this is probably it!

I have tried on countless occasions to communicate with their managers to resolve my discontent. Now, one of the managers is simply ignoring my emails. It had left me no choice but to speak with the National Code and my student’s union. Shame it had to come to this!

Perfect location, the staff is very good and is always available to help you.
The rooms are brand new! Everything is well maintained.
The internet connection is very fast and there is great coverage everywhere!
The place is good and secure with access cards for each floor and apartment.