The STI Clinic Reviews 

Very helpful and was happy to help with any queries I had, defo recommend using them

Good e fast service! Recommended!

The product arrived on time and the results arrived on time 👍

Really reliable prompt serviced! I’d definitely recommend and will be using their services again in the future!

Fast and discreet shipping, excellent customer service. Highly recommended!

Really well-priced, really discreet and friendly staff. Some of the instructions were a little hard to follow, but I was happy overall.

Very quick and efficient!

Really prompt results! Also great customer service on the phone lines! No judgement, just very professional and friendly customer care. Medication dispatched quickly! And common sense used throughout unlike the local GUM clinic who take 3/4 weeks to report back!

Fast easy and accurate

Great and fast service, very helpful and polite customer service. Collaborates with a good lab to run the tests. Highly recommend and will definitely use again if needed.

Thank you quickly answer and fast delivery

Amazing service, I would give it 100 stars if I could.

My kit was dispatched within hours and arrived the next day. Very easy instructions to follow. It was quick and convenient.

After 3 months of having recurrent UTIs and being frustrated with the NHS saying that everything was normal, this clinic finally found the cause to be e.coli. I’m very grateful for being able to access this service and having found the cause of my issues.

Costumer support is perfect! Emailed them a couple times with questions and they always replied back within a couple hours and were super helpful.

I cannot recommend this clinic enough and will definitely keep using them if I ever need to.

I would like to send them a massive thank you for helping me so much and for having such and excellent service.

I never usually leave reviews but have to say that this service stands out from the rest. Not ridiculously overpriced like others, full range of tests, and really clear and speedy.

The test itself arrived very fast, and results were timely.
However, upon receiving results, matters became too confusing and were not helped by the misleading practices of this company.
I was told, despite the website leading me to believe that I would get referred to treatment if I test positive, that I would have to instead go to a GUM clinic or GP to request medication.
I feel very misled in this situation, and it has caused too much hassle to seek treatment - my local GUM clinic doesn’t recognise it as a real condition despite international research proving that it causes long-term fertility issues, and my GP doesn’t know what it is, although they reluctantly agreed that treatment would be necessary.
The reason that I was given by theSTIClinic for not providing treatment is that BASHH guidelines do not recommend a specific treatment for the condition in question, when in reality, online testing providers are under scrutiny for not providing sufficient treatment as per revisited guidelines (from a BASHH statement on behalf of the Bacterial Special Interest Group). As such, rather than assisting me, they have opted to pass off the responsibility to the consumer. And despite continuing to offer the service of vaginal PCR, they state that the bacteria is commensal - so, if it is just a common, harmless bacteria, there’s no reason to offer tests, right?
The guidelines need to be reviewed (especially treatment regimes), and processes changed to allow patients to more easily seek assistance, ESPECIALLY if they are experiencing symptoms. This condition has been physically and psychologically affecting me for years, and it’s upsetting to think that many more people are currently and will continue to go through the same.

Fast delivery, good service and fast results

Quick deliver and fast results

Very responsive, helpful and prompt
results.

Great service.

Great service

Fast postage of the kit, easy to collect and easy return postage, results came in approx 48 hours. Great