The Stone Flooring Reviews 16

TrustScore 4.5 out of 5

4.3

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Company details

  1. Natural Stone Supplier

Written by the company

The Stone Flooring is a trading name of Strata Stones Ltd., a company established in 2005 in the UK. India’s leading producer and exporter of ethically sourced natural stones.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16 reviews

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Rated 5 out of 5 stars

Great service

I wanted 2 carpets renewing & went to Stone carpets as I have used them before.
I spoke with Nicola who was very helpful.
I was able to take samples with me to see which colours suited the decor best.
Melanie came to measure the rooms, she was very pleasant & efficient.
I chose the colours I wanted, they were duly ordered & fitted in a fairly quick time span.
I was delighted with them.
Highly recommended.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service was absolutely…

The customer service was absolutely superb!! All options were discussed and the range and availability was astounding. I loved how you could use the visual tool and the history behind the company too. 10/10 from me, Vicky

November 16, 2023
Unprompted review
Rated 2 out of 5 stars

AVOID THIS COMPANY!!!!

Can't fault the slabs other than they are advertised as 300x300 but they are actually 290x290 which you need to factor in.
First order was great decided to order another 230 slabs.
The slabs arrived and the delivery driver took 1 crate off with 22 slabs on and refused to deliver the other crate with 208 slabs on. He didn't feel safe and it was his first day. He put this on the delivery note and said someone else would arrive later that day. I contacted the stone flooring and they eventually rang giving me a completely different story saying the crate was accidentally left off the lorry even though I seen my crate on lorry and driver said it was there but he didn't feel safe delivering. The stone flooring said these things get left sometimes and my delivery would be the very first thing the next morning and they would contact delivery company to see if I could be refunded delivery.
Next morning no delivery so I contacted again asking to be told deliver would be late afternoon. When I asked about delivery refund they completely blanked all emails and contact. This delay cost me for the guys being here but no slabs apart from 22.
Perhaps if they crate was halved I wouldn't have had this problem. But £70 delivery for these problems and a company that lies and ignores you.
I would advise you avoid and go with a reputable seller

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Statuario Brilliant tiles are beautiful…

Statuario Brilliant tiles are beautiful and give a marble look to our extension. As we got them on our floors and cladded to one wall it gives a very grand look to the extension and add a white charm. It looks amazing and very happy with the purchase. 1200x600 tiles are of exceptional quality.

April 27, 2022
Unprompted review
Rated 5 out of 5 stars

Quality and reliability just great

i wanted to get some home refurb done and looking for marble for the best fit and finish, came across this on Amazon and decided to order after looking at their webpage and their range of products and accessibility, and to my surprise delivery was very quick and well packed, even contacted the seller for some queries i had and i must say great service and reliability when you get assurances on your purchase and finally, about the product now (which is a sample) it is just superb as per my expectations, superior quality and i am ready to order for the refurb now .......would highly recommend to anyone looking to get new home done or just for the home refurb…….

November 1, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful website with intuitive features

The Stone Flooring presents an impeccable collection of natural stones and finishes in a distinctly uncluttered style. Loved the way that I could choose the colour, application, and texture for diverse kinds of wall cladding, flooring, and the like. Great job!

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered the Regency Worn Antique…

I ordered the Regency Worn Antique Limestone, absolutely gorgeous stone with all its natural colours and textures to Go with our kitchen floor. The visualisation tool really did help us pick this stone and it looks identical to what the tool showed us.

Would highly recommend this company.

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

Very user friendly website

Very user friendly website. a wide range of choice and good customer service. Very good initiative on charity and feeding hungry children

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

Class apart

If you wish to give a classy look to your house, they are the right choice. They maintain highest standards of unmatchable quality.

October 24, 2020
Unprompted review
Rated 5 out of 5 stars

New stone flooring

Initially requested a stone sample which I received within 48 hours. I then placed an order which I found very straight forward and have been delighted with our new flooring. A good experience from start to finish and I will certainly use them again if I have any further stone requirements. Thank you for the great service.

October 23, 2020
Unprompted review
Rated 5 out of 5 stars

Visualiser tool made it so easy.

I have recently used this website. Quite easy to find what I was looking. Website is very user friendly. I loved that I could see how every stone abilities on the website will like in my room they the visualisation tool that made my purchase so easy. Highly recommended.

October 23, 2020
Unprompted review

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