The Sun Vegas Reviews 

863
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Absolute daylight theft. These lot are a joke! £110.00 of play and got two bonuses..50p and £3.00 what the living hell are the RTPs about on this Absolute corrupt site? Woeful what an utter sham. Surl... See more

Rated 1 out of 5 stars

hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how... See more

Rated 1 out of 5 stars

please look how site lie to peopel and hide them own money. We're writing to confirm that your complaint has been received successfully and was escalated to the attention of our relevant departmen... See more

Company replied

Rated 1 out of 5 stars

Wish I would have read the reviews before joining. Same experience as everyone else, worked out over 700 spins without a bonus which is odd. Generally terrible, example is their loyalty points means d... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

The Sun Vegas is home to best online casino games, with a huge selection of slots, jackpots, roulette, blackjack and live casino. Join now to enjoy our welcome offer.


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1.5

Bad

TrustScore 1.5 out of 5

863 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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1.5

All reviews

(863)

75 reviews in the last 12 months

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Rated 1 out of 5 stars

Signed up for their welcome promo

Signed up for their welcome promo. Seemed great and it's enjoyable. Sadly, £3.53 from 100 free spins and 80p from 25 free spins and then shock horros, £75 wagering requirement. It wouldn't be a issue, but theres no free games and hardly any base game wins good enough to even come close to wagering that amount. Enjoy my £5 though, won't be playing here again.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Con of a site

Absolute con of a site. £450 spent on £1 spin on Pegasus. Built the free spin up to X10 multiplier not a free spin chance in sight. Must of won £45 back over game period. Spent similar on other games not a penny made. Also have a friend who is owned £4000, they refuse to pay out. First it was a id requirement, then proof of address. Now the latest is a software malfunction, with weeks between email's. Stay well clear. The sun is the sun no matter what they do(full of sh#t)

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

very nice casino games site

very nice casino games site. Lots of nice games. I don't play for big amounts because I can't afford it but like in a casino, sometimes you win, sometimes you lose. A noteworthy game website.

July 6, 2025
Unprompted review
Rated 1 out of 5 stars

From March 2025 I am trying to reopen…

From March 2025 I am trying to reopen my account after my self excluded for 6 weeks .But they make this tool very hard to use in future..I call them they said they need my id I provided them then after 48 waist they asked me for my id to hold it's near to my face and send them my selfie I send them then after 48 hours they said it's not clear I was pis**d off I told them leave it keep it close.Now after 3 months I try again I call on customer service they said I have to send them clearly pictures of my id .I send them, This Friday I received email they expect it and soon you received email that you account opened.
Today is Monday 30/06/2025 at 4:37 I received email said you account is open now and now you can play.I try to login and very surprised that same shit appear my account still locked.. what the hell I call again customer service.And they don't have any answers..(same reply I going to look at your account again) it's look like they are investigating for any Mur**r.
In short.. Don't play on that side.

June 27, 2025
Unprompted review
Rated 1 out of 5 stars

Total scam..block you after deposit

Deposited over 300 quid, im on chemo and in hospital with terminal illness. Was bored as my kids all overseas...constantly called and i explained my situation. I literllay have 590,000 in my bank! No mortgage no bills. Tell me before i deposit not after! My dead father was right! Dont touch anything affiliated to the scum newspaper!

June 20, 2025
Unprompted review
Rated 3 out of 5 stars

Only getting 3 stars at the moment…

Only getting 3 stars at the moment games are good will see if I get my withdrawals I’ve made today. Took screen shots off them all! Then they suspended my account will see in next 24 hours if they pay me it all out if not will take it further

June 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this site false…

Do not use this site false advertisements if you have been affected look out for a court case from Manchester in the next week it will be shown on the gambling aware Facebook page

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Awful.

Awful.
Games kept crashing alot. And no luck, I won some money back but compared to other gaming sites, the payout is terrible.
Customer service told me to clear cookies and caches even though I was new to site to prevent crashes and still crashed. Felt like they kept crashing on big wins or bonuses possible as twice it crashed and money went up.

Please avoid as terrible online gaming service.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Worst online casino

Worst online casino, I used to play Sun vegas but never got to win and taking forever to get a bonus, left it for a while and went back, BIG MISTAKE still exactly the same, £350 through got 2 bonus games one of £23 and one of £21, will stick to double bubble, never again with sun vegas.

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

THEY DO NOT LIKE THOSE WHO WIN MONEY!!!

THEY DO NOT LIKE THOSE WHO WIN MONEY!!!

I’ve been a member for a long time never lost in this casino always won money on the roulette. All of a sudden they emailed me to say my account has been restricted and I should send in my Bank statements payslips etc etc

WHAT A BUNCH OF CROOKS!!!’

April 7, 2025
Unprompted review
Rated 1 out of 5 stars

at the risk of sounding like a sore loser..

i'm sorry but this casino is absolutely pathetic, i'm an avid gambler and spend A LOT of money on slots, i can afford it... i have spent £1k on this site, the first £100 or so i was doing higher value spins, but the remaining £800 or so i spent solely on 10p spins because something just doesn't feel right about their games. i literally did not win a single penny. not a single bonus game. nothing.

it would be funny if it wasn't so utterly pathetic. i urge you to stay away from this casino because you will not win. the whole point of a casino is that you have at least some chance of winning, but they have definitely done something to their rtps and win rates, i don't know what or how, but over 8000 or so 10p spins i did not win once.

just highly suggest using a different casino, ANY casino but this one... like w t f. i've now self excluded w them because admittedly i do like to gamble a little bit too much and when i hit my deposit limits on other sites i am inclined to deposit with sun vegas, i don't mind spending money, but with this site i know i will get absolutely nothing back lol, pointless

April 5, 2025
Unprompted review
Rated 1 out of 5 stars

This is a big yoke I'm have 8yers

This is a big yoke I'm have 8yers
Account with sun and to last year
They don't have problems with my account
Is bull shit now the rescued my id I'm send them try million times my passport
Now have issue is expressed and you make
I'm don't have words only say they this casino is rubbish now

April 1, 2025
Unprompted review
Rated 1 out of 5 stars

never won a single thing spend so much

never won a single thing spend so much, bonus stuck at 99% never pop, spend over 500, 1k, doesnt matter, it refused to pop, no matter how much u spins

i play on other sites and they pop, here bonus will never activate, warning!!!!!!!!!!!!!

all bonus cash you earn from free daily spins, cannot be used until you spend all of it, which prioritize your money first, all scams

its rigged

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is beyond a joke …

Customer service is beyond a joke spent 5 days getting nowhere if I could give minus stars I would have quick to take money then demand copies of every personal document possible only thing they've not asked for is a dna sample !! And still don't address issue really not acceptable on ant level

March 29, 2025
Unprompted review
Rated 1 out of 5 stars

Do not go near this site and company

Do not go near this site and company. They take days to reply to emails. Sit on documentation and refuse to allow you to withdraw money. I requested a withdrawal and then after waiting two days it was cancelled by them and put back into the SunVegas account.

March 22, 2025
Unprompted review

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