The Sun Vegas Reviews 

863
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Absolute daylight theft. These lot are a joke! £110.00 of play and got two bonuses..50p and £3.00 what the living hell are the RTPs about on this Absolute corrupt site? Woeful what an utter sham. Surl... See more

Rated 1 out of 5 stars

hi, I had an issue with the platform they have on their casino and there loss/deposit limits and how they manage this with basically cancelling bets after they are laid.....this is the reality of how... See more

Rated 1 out of 5 stars

please look how site lie to peopel and hide them own money. We're writing to confirm that your complaint has been received successfully and was escalated to the attention of our relevant departmen... See more

Company replied

Rated 1 out of 5 stars

Wish I would have read the reviews before joining. Same experience as everyone else, worked out over 700 spins without a bonus which is odd. Generally terrible, example is their loyalty points means d... See more

Company details

  1. Online Casino or Bookmaker

Written by the company

The Sun Vegas is home to best online casino games, with a huge selection of slots, jackpots, roulette, blackjack and live casino. Join now to enjoy our welcome offer.


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1.5

Bad

TrustScore 1.5 out of 5

863 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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1.5

All reviews

(863)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good site so far

Good site so far, deposited £30 and won £200, stated it can take up to 3 days to transfer cash to bank account, money went in within the hour and they didn't ask for any docs.

March 28, 2024
Unprompted review
Rated 1 out of 5 stars

Was only good wen for a short period…

Was only good wen for a short period when I opened account but the last 6 months have barely received any return on funds deposited and have been excluded for the most pathetic reason. They do not care for loyalty from their customers

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Bonus games on gold strike bonanza…

Bonus games on gold strike bonanza handing out gosh darnet which is no win 3 times in a row taking 100 spins per bonus game well where’s the bonus in that site constantly losing connection just a all round waste of time there’s no enjoyment playing a site like this because it’s clear that they making the bonus games play super super rubbish to the point I’m sitting there thinking how are they even able to have a licence to take money off people like this

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful place to play

Absolutely awful place to play. They let you win a few pounds at the beginning and then bang. They mark your account so that you win nothing. After that, all and I mean all games just eat your money. You get nothing. There are no promotions, no bonuses. Stay away from this site, it's an absolute pile of crap.

March 9, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible casino

Terrible casino
Won £161 on a 50p bet. Wouldn't let me withdraw the funds.
Tried contacting them and no help whatsoever.
Casino are scammers, avoid. They steal your money.

March 8, 2024
Unprompted review
Rated 1 out of 5 stars

Another victim of withdrawal verification

I have a similar experience as many others i have read, upon requesting a withdrawal my account is frozen not before accepting several deposits first. I have supplied all the documents and will now wait 3 days expecting there will be some kind of issue that prevents my payout.
Avoid this site untrustworthy !!!!
As expected 3 days and now sun vegas tells me that they cannot accept my national id card,the same one i opened the account with and have withdrawn money no issues in the past. Only driving license or passport ,i do not have either so my £60 will remain in my frozen account ,it baffles me why they treat customers so badly, patronising emails, rude staff ,robbing cheating #$%$s. AVOID GETTING CHEATED OUT OF YOUR WINNINGS .

February 17, 2024
Unprompted review
Rated 1 out of 5 stars

Account has been restricted with money…

Account has been restricted with money in the account due to not veryfying my account. Sent documents 4 times and have a different reason for why they’ve been rejected. Apparently iPhone cameras are an issue now as they apply a filter. I have money sitting in the account. No help from live chat and keep getting told it’s another 3 day time frame when sending the documents to them being verified. Don’t like paying out! Avoid!!!!!

February 16, 2024
Unprompted review
Rated 1 out of 5 stars

The more I play the worse it is

The more I play, the worse this casino and the game licensee are.
It’s actually criminal how the RTP isn’t represented, I’ve deposited £70 from 8th-14th I’ve not had one withdrawal because I have not once won over £10.
With a -£377 net deposit, do your math and stay clear from this corrupt company, stealing hard earned money.
I write these reviews to provide true and accurate representations. That they do not follow their own standards, I’ve also noticed a difference with Pragmatic and BTG, awarding very little in any bonus phases, even though the claim of high volatility that seems to be the way when they’re taking the money but when it comes to dishing it out, they give you a £1.90 return.
But I guess that’s fun, and it’s RNG, no it’s the odds are heavily influenced against you.
I will be deleting this account permanently like others I’ve seen the same results with.
Don’t even make an account with them.
Honest opinion the only reputable casino around is AllBritishCasino. In time I’ll be able to give a full review on both for longevity.

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

Played

Played, had little win. And cannot withdraw. Accepted my drivers licence but wouldn't accept my letter as proof of address. 3 times declined so funds still sat there. I'm very disappointed and will not be playing again as by the looks ive lost my winnings and my deposit due to them not accepting it or saying its poor quality. You can clearly read my name, address and bank/utility bill logo

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Totally scammers , spend there around 250 and win nothing at all. Zero bonuses and just silly amounts winning. Don’t waste your time and money. Zero stars for that company

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

not a very good site

not a very good site ' Bonus spins non existent after around 400 spins on Gates no free spins at all same on horus slots

January 28, 2024
Unprompted review
Rated 1 out of 5 stars

Would have given it a minus

Would have given it a minus! Worst on line slots I’ve ever played in my life!!!!! Try and spin for free spins not a hope in hell! But in £400 to win £34 and to get 1 chance at free spins and no bonus! Sort it out! Don’t waste your money! The likes of MrQ and virgin games are a lot better and are so much fairer with there wins! This site is poor! Like I said don’t waste your money!!!!!

January 26, 2024
Unprompted review

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