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The Tortoise Shop Reviews 3

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TrustScore 3 out of 5

2.9

Reptile Store
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Company details

  1. Reptile Store

Information provided by various external sources

The Tortoise Shop is based in East Yorkshire and is the perfect place to come to when buying a tortoise Tortoise accessories in the UK, we also stock a comprehensive selection of tortoise accessories & tortoise food.

Contact info

2.9

Average

TrustScore 3 out of 5

3 reviews

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1-star

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Rated 1 out of 5 stars

Absolutely unreliable company

Absolutely unreliable company, definitely a scam. We ordered an outdoor run for my son’s tortoises nearly 2 months ago, paid in full and are receiving excuses why it cannot be delivered till today. No refund received of course. Stay away from this company!

July 27, 2022
Unprompted review
The Tortoise Shop logo

Reply from The Tortoise Shop

Hi Katerina,

All of the outstanding outdoor run orders left us on Friday 8th July. If you have not yet received your outdoor run, can you please email info@thetortoiseshop.com with your order number, so we can chase up your order with our courier. I'm not finding any orders from 2022 under the name "Katerina".

Kind regards
Natalie
The Tortoise Shop

Rated 5 out of 5 stars

Absolutely amazing company!!!

Absolutely amazing company and really great prices! Ordered a grow your own tortoise food, flower mix and cuttlefish bone. All came packaged really well and once it was dispatched it arrived the morning after! Will definitely use again and highly recommend!

December 1, 2020
Unprompted review
Rated 1 out of 5 stars

Awful Customer Service

Awful Customer Service
Having had dealings with the tortoise shop today i would agree with the previous persons review. The customer service was arrogant, unprofessional and rude. We were critisised for taking 3 weeks to return an item which was faulty. In these times of Covid 19 things are difficult to be able to post and to be accused of using the item was wrong. The person we dealt with said she didn't remember the phone call we made to inform them of the problem but then told me what she had said on the phone !!
They were very condescending and not at all bothered if we did not order from them again. This pandemic is bringing out the worst and the best in people and it is certainly the worst as far as this company is concerned.
We will not use them again and i would urge anyone needing any sort of guarantee not to.

May 18, 2020
Unprompted review

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