The Entertainer Reviews 

The on line service was the worst, however i managed to get through to a customer service operative named Laeeqah from then on it was the best. Laeequh handled my request quickly, courteously, nothing was to much trouble & kept me informed, the outcome was well to my satisfaction.
Thankyou Laeeqah.

Spoke to Jamie Lee about my order not arriving, and she immediately reordered for next day delivery , thank you Jamie Lee for excellent customer service service.

Really helpful and kind customer service from Sharnee. When one of my items arrived damaged they immediately sent out a replacement which I really appreciated. Thank you! :)

I contacted customer service as my delivery hasn't arrived. They were quick and efficient and resolved my issue in good time.
Friendly and helpful service.

Im still waiting for a email to confirm ive cancelled my click and collect order. You happily took my money. Took a over a hour to get the order ready, i had to leave the area & ive cancelled the order, i did not collect the items, am waiting for a email and my refund and 4 days later, no email to confirm cancelation. First and last time. Im going to call and make a complaint tomorow
1193080065
You need to process my refund!

I purchase from The Entertainer frequently online. Competitive prices and fast delivery- great customer service today from Sharnee.

Truly terrible "customer service"
Absolutely impossible to try and return something from an online sale, they send you round in circles. Then when you finally get to speak to someone they dont actually give you ANY information on how to return the item.the first person I spoke to just disappeared from the live chat leaving me qith no one to speak to. Then tried to make a complaint as I was truly fed up with their service and they sent an email saying we have closed the matter. I hadn't even said why I was complaining. Will never ever order with this company again due to utter incompetence at every turn

Had a faulty Disney bitzee and the response was quick and easy, thank you Jamie Lee for the customer service that you offered and that you follow up on this request. Appreciated.

I recently had an issue while placing an order to be sent to a friend’s son. Although I had entered a different shipping address, it was automatically pre-populated with my billing address without me realising, resulting in the order being sent to the wrong location.

I contacted customer services and spoke with Jamie-Lee, who was incredibly helpful and reassuring. They resolved the issue straight away, going above and beyond by cancelling the original order, reordering the item, and expediting the shipping to ensure it arrived on time.

I’m pleased to say that my friend’s son received the gift well before his birthday and was absolutely delighted with it.

Thank you very much, Jamie-Lee, for your outstanding help and support. Your efforts made a real difference and ensured a special birthday surprise was delivered successfully. Excellent service!

My refund had not successfully gone through.
After checking the website I decided to ask for help online.
Michelle, the customer service adviser was prompt and very helpful. She resolved the matter easily and I really appreciated it.
Couldn't fault the service at all.
Thank you!

Two orders I'd placed went missing after being left outside. I notified The Entertainer and after providing details, I was very kindly offered a full refund by, Kyle. An uncomfortable position to be in, but I was assured there was no problem. Thanks so much.

I needed to cancel my order and Shannee was excellent!

I received my order but the order was incorrect, I rang customer services and Jamie-Lee was amazing, she was super friendly, and resolved the matter within a matter of minutes, she talked me through step by step and was patient with me. I hung up very happy with the excellent service I had just received from Jamie-Lee. Kind, friendly, polite and calm. Thank you Jamie-Lee

Great customer service from Kyle fast response time thankyou

Laeeqh was brilliant, fast and made it easy

PLEASE AVOID - if I could give zero stars I would. I ordered a gift and when it didn’t arrive by the ‘on or before’ date I contacted The Entertainer. No easy feat as it’s a chatbot and tells you a member of staff will respond (don’t hold your breath). The chatbot continually ‘ends’ the text conversation. Eventually after 3 days of querying and trying to contact, a member of staff emailed and said they would cancel and I’ve to re-order. But no mention of a refund sooooo not likely to order again. I asked specifically about a refund and was told they need to contact their supplier fist. My transaction is with The Entertainer not their supplier and they were happy to take my money but not so keen to return it. Disgustingly poor, actually non existent, customer service from the staff member who tried to engage me in an email argument?! Not playing email tennis, sorry, just give me my money back. Wish I had seen these reviews before I purchased. Out of pocket for an item they clearly were never sending. Appalling.

The communication was seamless and my issue resolved with minimal stress.

In-store is fine, apart from lack of stock at times.
But not online it is not fine.
1st issue: placed an order online 04/03/26, paid £5.99 for next day delivery. Found out courier is Evri (worst courier company ever), Entertainer WHY do you use them!?. Never have I had a good experience with Evri. 07/03/26, Evri still processing, order still not out for delivery.
2nd issue: Did live chat just earlier, told by bot will put me through to (actual) agent, then bot said sorry taking so long, even though is hadn't been. Got connected to: Jamie-Lee.D (no problem with them, as being helpful) but the bot says sorry taking so long, then give me link, making it end the chat. I try the chat again, bot says same thing, sorry about the wait (even though it had been seconds), I get through to Laeeqah M, (again no problem with the agent), but same thing happens with the bot saying its taking so long, sending me the link, cutting off my conversation with the agent again. Both times I didn't even get the chance to explain anything, (The bot doesn't know I'm now doing live chat!, therefore useless having it!).
3rd issue: My youngest Son who is 16, has special needs, he collects Fugglers. They have a new various food Fugglers (they weren't in-store), so I went online to purchase some, but I didn't bother as you cant choose what one you want, (you could in-store but none left, its not a mystery one where its in a foil bag you cant see), but online it said they are sent at random. So budget wise I could order some, then next time I get paid, order but end up with a duplicate. How ridiculous!.
Many stores have sadly closed, but with these issues mentioned and other ones that customers may have faced but don't say anything, just walk away, it just doesn't help the company and their sales. Customers are not at fault here but The Entertainer aren't helping the customer or their company.

Sadiqa manan was quick and very helpful.