We took a train from Rugby to London Euston, the train was on time, there were a few delays in between, but it wasn't major. The seats are well kept, the information on the display boards are good, he... See more
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Review summary
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I always use train line when booking travel as the site is easy to navigate and information is clear. We also purchased a two together rail card so it also means the opportunity for great savin... See more
The site is generally clear and easy to use and displays a good range of alternative options when asked. I did get a bit confused when trying to book tickets for yeo with 4 adults together, yeo with a... See more
I never book my trains anywhere else. Always up to date and helpful. Only small change I would make would be giving the option to look at other stations near to where you are going/leaving from. The w... See more
Company details
Written by the company
We're Trainline, Europe's leading rail and bus app. Our aim is to bring together all rail, coach, and other travel services into one simple experience, so customers can get the best prices and smart, real-time travel information on the go. Today, we offer our customers travel to thousands of destinations with 270 rail and coach companies, in and across 45 countries in Europe and the rest of the world. That accounts over 172,000 smarter journeys every single day.
Contact info
120 Holborn, EC1N 2TD, London, United Kingdom
- 0333 202 2222
- sales.support@info.thetrainline.com
- www.thetrainline.com
4.2
Great
146K reviews
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I find Trainline very easy to use and it's efficient
I find Trainline very easy to use and I'm a very happy repeat user. 🙂 it's so easy to select your train and complete the booking on the app
May 22, 2026
Quick easy and fair price
May 22, 2026
I went to book my tickets the price was…
I went to book my tickets the price was £55 they said no longer available but 5 minutes later they had increase to £68 I obviously booked the tickets but why did it say not available then increase in price
May 22, 2026
It was very straightforward for someone…
It was very straightforward for someone who’s not great with technology
May 22, 2026
Booked ticket from Thirsk to Manchester…wish I’d driven
Booked ticket from Thirsk to Manchester Airport hours before travel only to get to Manchester Victoria and asked a female member of staff which platform I need. Walked from platform 3 to 6 only to be told no direct trains to airport and to take the tram. 70 minutes later I arrived at the airport having luckily given myself plenty of time. 4 hours 30 mins in total for this journey! I wish I’d driven as I’m going to have the same issue when I return apparently. Male staff at Victoria I approached were surly and offhand. Very unimpressed
May 21, 2026
It was quick and easy.
May 21, 2026
It was fun and well
May 22, 2026
We booked 2 tickets but we're allocated…
We booked 2 tickets but we're allocated separate seats, not together.
May 22, 2026
Poor usability
First, the app is confusing.
The fact there are walking portions isn't clear. The travel summary is simply crap and not intuitive.
Then, booking a connection eg Manchester Piccadilly to Victoria, not making clear whether a tram is included, and also it's not close enough so I had to book a taxi and sprint for it.
Really, could be a lot better.
May 22, 2026
Purchased a family railcard and can’t…
Purchased a family railcard and can’t view it on app
May 22, 2026
Very easy to book through the app and…
Very easy to book through the app and download the tickets.
May 22, 2026
Train arrived late missed my next train.
May 22, 2026
Unkind treatment to a pensioner
On wednesday i booked return seats to Edinburgh from Kings X on 17th August. Unfortunately i stupidly booked a train with a stop in York. I immediately changed this for a train a few minutes later with no stops. i was unable to get a refund for the wrong booking. ive been using Trainline for years and am so disappointed. this is a busy time as the Edinburgh festival will be in full swing.
May 22, 2026
Why is there only the option to collect…
Why is there only the option to collect tickets from machine at a station
May 22, 2026
Beware
Beware.
We weren’t aware of the SCNF site and ordered 2 tickets from Amboise to Bordeaux using Trainline. There was a bus to take us to the Tours station from Amboise but when we got on the bus there wasn’t a seat for one of us and we both had to get off and remove our luggage. We had to order an Uber for $50 who magically got us to the Tours station where we made our train with only 3 minutes to spare who earned a generous tip. I know we won’t get a refund.
May 22, 2026
Unprompted review
Train cancelled again - too late
Train cancelled and notification given too late to enable me to catch an earlier train. Now missed a non refundable connection to London and ruined my bank holiday weekend.
May 22, 2026
Easy to find train times and prices and…
Easy to find train times and prices and book. Easy to download Etickets.
May 22, 2026
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