Thetraitorslive Reviews 3

I had a terrible experience at The Traitors: Live Experience.

It felt badly organised, rushed and nowhere near as polished as it should have been for the price. The communication was poor, the customer service felt cold and unhelpful, and when things went wrong there was no proper sense that anyone cared.

The whole thing felt more like a badly managed tourist attraction than a premium immersive experience. The game should have been tense, clever and exciting, but instead it felt chaotic, uneven and frustrating.

I left feeling ripped off, ignored and angry. The real betrayal was not in the game. It was paying for an experience that did not deliver.

Purchased for my daughter’s 12th birthday. She went out first and had to sit out the rest of the experience. Terrible structure. A whole day out wasted for a few minutes

My experience with The Traitors Live was genuinely awful.

I am Nimbus registered disabled and contacted them before my booking because I had disability-related access questions that needed proper answers. I followed their customer support process and also tried other contact routes and speaking to the venue directly, but I was not given the practical support I needed.

That is completely unacceptable. Accessibility support should not be treated as an afterthought. Disabled customers should not have to chase repeatedly just to get basic information about whether their access needs can be properly accommodated.

What makes it worse is how dismissive they were afterwards. Rather than taking responsibility for the lack of support they treated the issue as though it was just a normal customer service complaint. It was not. It was about access, disability, and the basic right to receive clear information before a paid booking.

For a company charging for a premium live experience, this was disgraceful. The handling felt cold, rigid, and completely lacking in care. I was left feeling that once they had taken payment, my access concerns for the experience simply did not matter.

I would seriously warn disabled customers or anyone with access needs that the support is not there when it matters and the company’s complaints process is deeply disappointing.