The Underfloor Heating Store Reviews 9,326

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the swift and efficient delivery service, often noting that products arrive quickly, sometimes even sooner than expected, and are well-packaged. Many consumers highlight the excellent customer service, appreciating the helpful advice, clear communication, and the ease of resolving issues. The products themselves are consistently described as high-quality, accurately described, and fairly priced, leading to overall satisfaction with purchases and the ordering process. However, some customers also noted issues with damaged goods upon arrival or receiving incorrect items. A few people experienced problems with orders being incomplete, sent to the wrong address, or delays in delivery, leading to inconvenience and additional costs.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the speed of delivery, with... See more

Product

Reviewers mention positive feedback about product. Many customers praise the good product choice, competitive... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and efficient service,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the competitive and... See more

Based on these reviews

Rated 5 out of 5 stars

I needed a single ProWarm Manifold Flow Meter to do a DIY replacement. Getting one became a pain, nothing 'over the counter' from City Plumbing and most online costing almost as much p&p as a single m... See more

Company replied

Rated 5 out of 5 stars

I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more

Company replied

Rated 5 out of 5 stars

We accidentally put the wrong shipping address on the order, we rang customer service to be told the order was already in shipping - literally less than an hour after ordering, but not to worry, they... See more

Rated 5 out of 5 stars

5 Star service, great to speak to people that understand your needs David Smith was an absolute star who sorted the issue out of my delivery & was in constant contact with me via e mail & phone. I... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Bathroom Supply Store
  3. Building Materials Supplier
  4. Boiler and Heating Service
  5. Home Improvement Store
  6. Plumbing Supply Store

About The Underfloor Heating Store

Written by the company

The Underfloor Heating Store is a market-leading, award-winning online retailer of electric and water underfloor heating systems in the United Kingdom. Established in 2008, we are proud to be the biggest supplier of underfloor heating nationwide, with a client base ranging from self-builders to tradesmen, large-scale builders to developers. At The Underfloor Heating Store, our highly-experienced team pride themselves on their unrivalled customer experience and superior technical support, with full detailed quotations that are able to be supplied within 24 hours from receiving your drawings or plans. Our in-depth knowledge of structural subfloors, floor coverings and different installation methods make us the industries leading experts in both water and electric underfloor heating systems. Explore our product range

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered the pro warm underfloor heating…

Ordered the pro warm underfloor heating mat at a size too large for the space intended. Matt has not been used. Rang customer service who were not helpful in trying to resolve the issue. Refused to entertain exchanging for a smaller size due to being 2 weeks outside of 30 day return period. Would not recommend to others as not all renovations are achieved within the 30 day return period. Other companies are able to adapt to this based on the industry. Would have still ordered the replacement via this company but have now decided not to out of principle and the individual’s lack of empathy.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Ordering was very straightforward and delivery prompt on the next working day. Friendly advice from Lateef also over the phone and email was much appreciated.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Urgent underfloor heating materials

My builder had a supplier he used for underfloor heating, but materials could not be sourced 3 days before Good Friday. Lateef Idris - Showroom Manager, quickly reviewed and beat the sales quote and arranged prompt next day delivery. He arranged the heating schematic and sent this to my builder. This experience was excellent from start to finish. Amazing, Thanks so much. Rob & Georgia

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered my underfloor heating and…

I ordered my underfloor heating and came to collect. Arrived at 0800 when it is due to open. Waited till 0900 for the dopey rude and unapologetic person to shuffle in and he could not have been more unhelpful and rude if he tried. Disgusting service.

March 28, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience, awful customer service.

Very disappointing experience with this underfloor heating company. My order arrived with a missing item, and after calling customer service, I was assured it would be delivered the next day. Unfortunately, it never arrived as promised.

I had to call again, only to deal with a customer service manager, Julie, who was not helpful at all and showed little interest in resolving the issue.

Overall, poor service, lack of reliability, and frustrating communication. I would strongly advise others to avoid this company at all costs.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

It was an easy to use, comprehensive, menu on the website. I found all the information I needed. Very efficient delivery service. Well done.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Good product choice

Good product choice. I was able to match the colour easily and effectively. The product was fairly priced. It was delivered quickly, well packaged and in good condition . I will be a returning customer. Thank You.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Prompt in responding to our queries. Easy to contact via phone/email. Their technical team can assist with selection and design if needed.

March 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look