THE best prices for quality cupcake boxes. My wife recently tasked me with finding cupcake boxes in bulk that she could use for her small catering business. Through a lot of searching I found The Van... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great company. I had an issue with a crushed cake drum that was dealt with promptly and efficiently. Always use VV although I feel a £50 spend for free delivery is high compared to another company. Al... See more
Company replied
Everything was easy to find on the website and they let me know straight away when something was out of stock and the refund was immediate. All the items were as they looked in the picture and as desc... See more
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I love this little business. I have ordered online and also visited their store. They are fabulous. Postal deliveries are always quick and packaged well. Their customer service is second to none and... See more
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Company details
- Cake Decorating Equipment Shop
- Bakery Equipment
- Baking Supply Store
- Craft Store
- Hobby Store
- Kitchen Supply Store
Written by the company
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Written by the company
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Contact info
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, United Kingdom
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Reply from The Vanilla Valley
Thank you for your kind review! We're delighted to hear you were happy with the quality of your order and our swift delivery.
Great All Round
Great product range. Quick order fulfillment and delivery. Excellent customer service.
May 28, 2026
Reply from The Vanilla Valley
Thank you for your fantastic feedback! We're delighted to hear you enjoyed our product range, fast order fulfillment and delivery, and excellent customer service
Ordering was easy and everything was…
Ordering was easy and everything was delivered quickly.
June 24, 2026
Reply from The Vanilla Valley
Hello,
We're delighted to hear that you found the ordering process easy and that your order was delivered quickly. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Linda,
We're delighted to hear you were happy with our prices and that your order arrived well packed. Thank you so much for your review 😊
Haven't recieved my order
June 23, 2026
Reply from The Vanilla Valley
Hello Donna,
Thank you for your review.
Having looked into your order, I can see that we haven't received any contact from you regarding this issue. According to the tracking information, your order was delivered on 27/06/2026.
A member of our Customer Service team will be in touch shortly to provide you with the proof of delivery and assist you further if needed.
As discussed via email, your order has been delivered to the address you entered at the check out which is your old address.
Reply from The Vanilla Valley
Hello,
We're delighted to hear you've received the excellent service you've come to expect. Thank you for your lovely review and custom 😊
Can't recommend enough!
Fast delivery and super lovely product. I have never worked with fondant/sugar paste before and it was a breeze thanks to this company, even amidst the crippling heatwave! 10/10 would recommend and will be coming back if I tackle baking again!
June 15, 2026
Reply from The Vanilla Valley
Hello Gracie,
We're delighted to hear your order arrived quickly and that you loved the product. It's wonderful to know your first experience working with fondant was such a success, especially during the heatwave. Thank you for your review and custom 😊
Lovely sprinkles
June 23, 2026
Reply from The Vanilla Valley
Hello Helen,
We are so pleased to hear that you are happy with the sprinkles. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Mary,
We're sorry to hear you're disappointed with your order. We can't see that you've contacted our customer service team about this issue, so we haven't had the opportunity to investigate or help resolve it.
Looking at your order, we can see that you purchased a clear stand. From your description, it may be that the protective film has not been fully removed, which can make the stand appear cloudy or the wrong colour.
A member of our customer service team will be in touch shortly to request some photos of the stand so we can investigate further and work towards a suitable resolution. We look forward to hearing from you and resolving this as quickly as possible.
Ordered large 30” x 18” cake board…
Ordered large 30” x 18” cake board which arrived with two crushed corners.
June 22, 2026
Reply from The Vanilla Valley
Hello,
Thank you for your review. We are sorry to hear that you have received a damaged item. I can see we have had no contact from yourself regarding the damaged item. A member of our customer service team will be in touch to resolve.
Great value
Great value, excellent service, fast delivery and will definitely use this business again.
June 22, 2026
Reply from The Vanilla Valley
Hello Susan,
We're delighted to hear you were happy with the value, service, and fast delivery. Your kind words mean a lot to our team, and we're thrilled to know you'll be using us again. Thank you for your review 😊
Quick n easy service😊
June 22, 2026
Reply from The Vanilla Valley
Hello,
We are so pleased that you are happy with the service. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Veena,
We're so pleased you're happy with the quality of your product. Thank you for your review 😊
As always Vanilla Valley despatched and…
As always Vanilla Valley despatched and delivered really quickly - great products.
June 22, 2026
Reply from The Vanilla Valley
Hello Linda,
We're delighted to hear you can always rely on us for quick dispatch and delivery. Thank you for your support and review 😊
Reply from The Vanilla Valley
Hello Patricia,
We're so pleased you loved our products. We understand that delivery costs are an important consideration, and we work hard to keep them as low as possible, with shipping starting from just £3.99. We're always reviewing our courier options to offer the best value we can. We really appreciate your support! Thank you for your review 😊
Package arrived on time and in tact
June 14, 2026
Reply from The Vanilla Valley
Hello,
We're delighted your package arrived on time and in perfect condition. Thank you for your review 😊
Reply from The Vanilla Valley
Hello,
We're really pleased you were happy with our delivery service and product range. We appreciate your support. Thank you so much for your review 😊
Recieved what i ordered
Recieved what i ordered, but the postal package was not robust enough. Happy to order again.
June 18, 2026
Reply from The Vanilla Valley
Hello Alireza,
We're glad you received your order and appreciate your comments about the packaging, which we'll certainly take on board. Thank you for your review 😊
Reply from The Vanilla Valley
Hello Hopeton,
Thank you so much for your review😊 We're really pleased you think so, and we appreciate your support!
Reply from The Vanilla Valley
Hello Yvonne,
We are so pleased that you are happy with the service. Thank you so much for your review 😊
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